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Customer Service Jobs in Rochester, MI (NOW HIRING)

FLAME

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent ...

1-800 Hansons, LLC

Customer Service Coordinator

Troy, MI · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're hiring a Customer Service Coordinator to help our existing customers get the service they need after their home improvement project is complete. You'll communicate with customers, manage ...

Universal Staffing

Customer Service Representative

Oxford, MI

$13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Job Summary The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or ...

Walgreens

Customer Service Associate

Farmington, MI · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Saint Clair Shores, MI · On-site

$13 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Livonia, MI

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

DXP Enterprises, Inc.

Customer Service Representative

Pontiac, MI · On-site

$16 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride ...

Walgreens

Customer Service Associate

Livonia, MI

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Livonia, MI

$13.50 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Royal Oak, MI · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

FLAME

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent ...

Walgreens

Customer Service Associate

Rochester, MI

$13.25 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Utica, MI · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Southfield, MI · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Raising Cane's

Customer Service Associate

Novi, MI · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Starting hiring pay at: $15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main ...

System One

Customer Service Representative

Auburn Hills, MI · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Location: Auburn Hills, Michigan Type: Contract Compensation: $21.00 - $24.00 Work Model: Onsite - onsite Hours: Monday - Friday: 8 am to 5 pm , Monday - Friday 1 hour ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Jobs in Rochester, MI

Customer Service information

See Rochester, MI salary details

$9

$17

$24

How much do customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Customer Service jobs in Rochester, MI?

For Customer Service jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Rochester, MI look for?

The top searched job categories for Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service jobs?

Cities near Rochester, MI with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

FLAME

Warren, MI • On-site

$15 - $20.50/hr

Full-time

Re-posted 19 days ago

Job description

Job Description:
Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.
QUALIFICATIONS:
*High School diploma or equivalent required; some college preferred
*Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience
*Must be able to pass a criminal background check and drug screening
*Excellent phone etiquette and ability to communicate clearly and effectively
*Proficient computer skills and ability to learn multiple new software
*Ability to work in a fast-paced environment and handle high call volumes
*Strong problem-solving skills and ability to build rapport with customers
*Ability to stay calm and maintain a positive attitude even in challenging situations
*30 WPM+ typing
RESPONSIBILITIES:
*Take calls and respond to customer inquiries in a a professional and timely manner
*Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
*Provide accurate information about products, services and company policies
*Ability to sit for long periods of time
*Handle customer complaints when possible and resolve issues to ensure customer satisfaction
*Perform data entry tasks to update customer records and maintain accurate documentation
*Always keep the customer information confidential
*Adhere to the attendance police of the Call Center
*Other duties as assigned
SCHEDULE:
*Monday through Friday
*Saturdays as needed
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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