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Customer Service Jobs in Rochester, MI (NOW HIRING)

dbi

Part Time Customer Service

Novi, MI · On-site

$15 - $20.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Terminal Supply

Customer Service Representative

Troy, MI · On-site

$17 - $19/hr

Under the direct supervision of the Customer Service Manager, the Customer Service Representative will answer incoming calls and process customer orders. The Customer Service Representative will ...

Walgreens

Customer Service Associate

Royal Oak, MI · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Saint Clair Shores, MI · On-site

$13 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Livonia, MI · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Saint Clair Shores, MI · On-site

$13 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Utica, MI · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

David's Bridal, LLC.

Part Time Customer Service

Novi, MI · On-site

$15 - $20.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Walgreens

Customer Service Associate

Livonia, MI

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Lake Orion, MI · On-site

$13.25 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

West Bloomfield, MI · On-site

$13.50 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Lake Orion, MI · On-site

$13.25 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create ...

dbi

Part Time Customer Service

Novi, MI

$15 - $20.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Walgreens

Customer Service Associate

New Baltimore, MI · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

FLAME

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent ...

KENNICOTT BROS CO

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Jobs in Rochester, MI

Customer Service information

See Rochester, MI salary details

$9

$17

$24

How much do customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What are popular job titles related to Customer Service jobs in Rochester, MI? For Customer Service jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Rochester, MI look for? The top searched job categories for Customer Service jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service jobs? Cities near Rochester, MI with the most Customer Service job openings:
Customer Service jobs near you
Customer Service Representative

Customer Service Representative

ACE Controls

Auburn Hills, MI

$15.25 - $20.50/hr

Other

Posted 28 days ago

Job description

Position Description
Customer Service Representative
Company Overview:
DESTACO, a Stabilus Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions. The company serves customers in a variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors.
Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world. The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports.
DESTACO is based in Auburn Hills, Michigan, and operates globally through ~700 employees across 13 locations.
With nearly 90 years of demonstrated expertise, The Stabilus Group is one of the world's leading providers of motion control solutions for customers across a broad spectrum of industries.
Stabilus, approaching 1.5B EUR in revenue, is headquartered in Koblenz, Germany and employs more than 7,000 team members across 34 locations in 18 countries.
Stabilus SE is listed in the Prime Standard segment of the Frankfurt Stock Exchange.
Position Summary:
The Customer Service Representative for Destaco is responsible for providing high levels of customer service through accurate and timely response to customer order placement, credit requests, and other customer inquiries. S/he is a key part of Destaco's customer interface and responsible for meeting key metrics that contribute to service, quality, and on-time delivery. S/he will demonstrate a sense of urgency to the customer, ensuring follow-up and resolution to build and strengthen customer relationships. S/he will learn and maintain product knowledge and collaborate across the organization to provide accurate and timely information to ensure customer satisfaction.
The Customer Service Representative reports to Customer Service Manager and is located in Auburn Hills, MI. No travel is required in this position. This position requires the ability to work and communicate globally and virtually with Sales, Product and Applications Engineering, Manufacturing, Field Service and Technical Support.
Key Job Responsibilities included but not limited to:
  • Promotes safety awareness with other members of the organization. Promotes accident prevention and employee involvement in regard to a safe work environment.
  • Supports and implements the continuous improvement roadmap for the customer service team. Leverages continuous improvement tools to drive continued operational improvements.
  • Ensures orders received through phone, fax, email, EDI, or other means are processed accurately and timely, ensuring alignment with customer needs including assessing and delivering product packing requirements and most cost-effective method of shipment.
  • Receives and processes order additions, changes, and deletions required by the customer in an accurate and timely manner. Clarifies order discrepancies with the customer. Obtains and records all customer information including billing codes, quantities, product codes, delivery instructions, and special discounts.
  • Support Call Center daily, as needed.
  • Update Oracle with all customer standard information, such as the appropriate sales channel, discount code, and market segment (if known)
  • Provides pricing and availability information to customers as required, collaborating planners and schedulers, expediters, transportation and all other departments to ensure on-time delivery.
  • Provides customers information for all inquiries including product selection, application instructions, samples and literature requested.
  • Manages and resolves customer requests and complaints in a cost effective and timely manner, proactively requesting assistance as needed from other Destaco departments for quick resolution.
  • Supports sales and product engineers, providing accurate account information, analysis and feedback as the business needs develop and change.
  • Collaborates across the global organization as required, working with other customer service representatives, technical support, sales, field service, product and applications engineering to meet customer needs and deliver superior customer service.
  • Develops and maintains extensive knowledge of products, use, and application of materials.
  • Maintain key performance indicators as set by the team at the beginning of the year.
Job Requirements:
Experience:
  • Requires 2-4 years of experience in customer service. Experience in a manufacturing environment preferred.
  • Experience with MS Office Applications required. Office 2007/10 experience (Word, Excel, Power Point, Access and Project a plus).
  • Experience with customer satisfaction surveys a plus.
Knowledge, Skills and Abilities:
  • High energy, strong interpersonal skills, prefers to work in team environment
  • Analytical thinker, ability to make decisions and problem solve in a timely manner
  • Ability to manage multiple tasks and projects and meet deadlines
  • Flexible, learns quickly, willing to change with the needs of the customer and markets
  • Ability to work collaboratively an maintain positive relationships with colleagues, internal and external customers, and manage stressful situations with a positive attitude
  • Excellent communicator including facilitation, verbal, and written skills
  • Ability to provide service status, and maintain a high level of communication
Education and Certification Qualifications:
  • Associates degree in business required or in a related field
Travel Requirements
  • No travel is required

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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