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Customer Service Jobs in Rochester, MI (NOW HIRING)

Associa

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

The Customer Service Associate will assist customers with any troubles or inquiries that they might have. A customer service associate must possess a service-oriented attitude, as well as a friendly ...

Walgreens

Customer Service Associate

Livonia, MI

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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See Rochester, MI salary details

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How much do customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Rochester, MI? The most popular types of Customer Service jobs in Rochester, MI are:
What are popular job titles related to Customer Service jobs in Rochester, MI? For Customer Service jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Rochester, MI look for? The top searched job categories for Customer Service jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service jobs? Cities near Rochester, MI with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Rochester, MI as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,987 per year, or $17.3 per hour.
CSR-Customer Service Representative

CSR-Customer Service Representative

FAMILY AUTO INSURANCE AGENCY

Detroit, MI • On-site

$35K - $55K/yr

Full-time

Posted 27 days ago

Job description

We are seeking a Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

  • Handle customer inquiries
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

-We are looking for candidate to advance in our career opportunity program.
- We will train and Help to get the P&C License.
-Requirement: Customer Service Skill and Bi-lingual in Spanish.