Customer Service Switchboard Operator Jobs (NOW HIRING)

Schedule:  PRN Variable Shifts/Rotate Weekends & Holidays

Location: Onsite. 

Hourly Range: $15-$17

Your experience matters  

Fauquier Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team   

Our collaborative Switchboard team keeps our hospital connected 24/7. Operators are trusted to manage high call volumes, assist patients and visitors, and support staff communication across the organization.

Fauquier Health is a 97-bed acute care hospital offering surgical services (including robotics), a 24-hour Emergency Department, extensive medical imaging capabilities, an Intensive Care Unit and much, much more. The Fauquier Health system offers patient care for a variety of specialty services including Orthopedics and Spine, a Cardiac Catheterization Lab, and robotic-assisted surgery. The fourth floor of the hospital is devoted to our Family Birthing Center and Intermediate Care Nursery.

How you'll contribute   

A Switchboard Operator who excels in this role: 

• Operates the telephone switchboard and routes calls to appropriate personnel. Announces necessary codes with accuracy and implements emergency response and Rapid Response teams utilizing electronic methods. 
• Promptly reports all alarm variances to the security of facilities department as appropriate.
• Exercises sound judgement in the process and issuance of code requests to include assessing severity, type, authenticity, etc. Announces all codes in a timely, clear, and calm manner. Obtains all necessary information from callers. 

Schedule:  PRN Variable Shifts 

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more. 
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, and paid time off. 
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development:Ongoing learning and career advancement opportunities. 

What we're looking for 
Applicants should have previous experience in a customer service role and possess excellent verbal, written, and interpersonal communication skills.

• High School diploma or equivalent preferred. 
• At least 2 years' experience in a customer service role required. 
• Experience utilizing multi-line switchboard in a healthcare environment preferred.

More about Fauquier Health 

Fauquier Health is proud to be nationally recognized as a Top General Hospital by the Leapfrog group with a dedication to quality, patient-centered care. We are also accredited by the Joint Commission, a certified Primary Stroke Center, Center for Excellence in Joint Replacement, and an accredited Chest Pain Center.

EEOC Statement 

Fauquier Health is an Equal Opportunity Employer. Fauquier Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.