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Customer Service Switchboard Operator Jobs (NOW HIRING)

Switchboard Operator

Beckley, WV · On-site

$14.75 - $18.75/hr

As the Switchboard Operator joining our team, you're embracing a vital mission dedicated to making ... One year of experience in telecommunications, switchboard operations, customer service, or general ...

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

Switchboard Operator

Kansas City, MO

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Customer Services experience preferred. Here are some of the benefits of working at Prime Health ...

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Switchboard Operator responds to telephone calls in a timely, professional and courteous manner ... Follows customer service standards for phone communications as set by department management.

Switchboard Operator

Batavia, NY · On-site

$17.25 - $19.88/hr

SUMMARY As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction. STATUS ...

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and ... One year of experience in telecommunications, switchboard operations, customer service, or general ...

Switchboard Operator Location: ST. ANTHONY HOSPITAL - 31704003 Workdays/shifts : Mornings and ... Works with customers to ensure satisfaction in such areas as quality, service, and problem ...

Switchboard Operator

Greensboro, NC · On-site

$14.75 - $18.50/hr

Position Summary We are seeking a Switchboard Operator to join our expanding clinical team of ... Strong customer service skills required. Why Join Us? * Be part of one of the largest and most ...

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Switchboard Operator responds to telephone calls in a timely, professional and courteous manner ... Follows customer service standards for phone communications as set by department management.

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

The Switchboard Operator runs the telephone system console to facilitate communication. Promotes a ... service to all customers. Responds to all emergency calls expeditiously and in a calm and courteous ...

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Switchboard Operator responds to telephone calls in a timely, professional and courteous manner ... Follows customer service standards for phone communications as set by department management.

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Switchboard Operator responds to telephone calls in a timely, professional and courteous manner ... Follows customer service standards for phone communications as set by department management.

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Customer Service Switchboard Operator information

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How much do customer service switchboard operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a customer service switchboard operator do?

A Customer Service Switchboard Operator is responsible for answering incoming phone calls, directing callers to the appropriate departments or individuals, and providing basic information to customers. They act as the first point of contact for many organizations, ensuring that inquiries are handled efficiently and courteously. In addition to managing calls, they may also take messages, schedule appointments, and perform other administrative duties as needed. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service switchboard operator, and why are they important?

To thrive as a Customer Service Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic office applications is typically required. Strong listening skills, patience, and a calm demeanor under pressure help you manage difficult calls and provide outstanding service. These abilities ensure efficient call handling, positive customer interactions, and smooth organizational communication.

What are some common challenges faced by a customer service switchboard operator and how can they be managed?

Customer Service Switchboard Operators often handle high call volumes and must quickly route calls to the appropriate departments while maintaining professionalism and accuracy. Managing multiple lines simultaneously and handling callers who may be frustrated or in a hurry can be challenging. Staying organized, remaining calm under pressure, and developing strong communication skills are key to success in this role. Many organizations provide training and support, and teamwork with other operators and customer service staff helps distribute the workload and ensures callers receive timely assistance.

What is the difference between Customer Service Switchboard Operator vs Customer Service Representative?

AspectCustomer Service Switchboard OperatorCustomer Service Representative
CredentialsHigh school diploma; training in phone systemsHigh school diploma; training in customer service skills
Work EnvironmentSwitchboard or call center, handling multiple linesOffice or call center, assisting customers via phone or online
Employer & IndustryHospitals, hotels, large organizationsRetail, telecom, banking, various service industries
Search & Comparison IntentFocus on phone handling and switchboard skillsBroader customer service roles, including problem-solving

While both roles involve customer interaction via phone, the Customer Service Switchboard Operator primarily manages multiple phone lines within organizations like hospitals or hotels. In contrast, Customer Service Representatives handle a wider range of customer inquiries across various industries, often providing direct support and problem resolution.

What is a customer service switchboard in customer service?

A customer service switchboard is a role where an operator manages incoming and outgoing calls, directs calls to appropriate departments, and provides information to customers. It requires strong communication skills, familiarity with phone systems, and often involves multitasking in a busy environment.

What cities are hiring for Customer Service Switchboard Operator jobs?

Cities with the most Customer Service Switchboard Operator job openings:

What states have the most Customer Service Switchboard Operator jobs?

States with the most job openings for Customer Service Switchboard Operator jobs include:

What are popular job titles related to Customer Service Switchboard Operator jobs?

For Customer Service Switchboard Operator jobs, the most frequently searched job titles are:

Switchboard Operator

Corvallis, OR • On-site

Clinical Operations - The Corvallis Clinic Aumann Building

$13.50 - $16.50/hr

Full-time

Re-posted 23 days ago


Job description


Compensation: $13.50 - $16.50 (depending on years of experience)

Summary: The Switchboard Operator answers all incomingcalls and is a primary participant during emergency situations. This position also assists Administrationwith patient mailings.

Principal Responsibilities:

1. Will participate and maintain a culture withinThe Corvallis Clinic that is consistent with the content outlined in theService and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, andembrace the principles contained within.

2. Switchboard operations - Answer all incomingcalls and direct them to the proper departments/individuals. Assist patients and in-house staff withconnecting to an outside operator.

3. Provides excellent customer service, i.e.,provide driving directions to callers, answering front-line questions andoffering assistance as needed.

4. Emergency monitoring - Paging of physicians,Patient Services and facilities maintenance staff. Processes emergency code calls with a calm,focused demeanor.

5. Process clerical type work in support of theAdministration team.

6. Participate in the training of new switchboardpersonnel.

7. Responsible for the upkeep of all switchboardrelated information.

Education/Licensure/Experience:

  • Six (6) months or more of customer serviceexperience and use of multi-phone line systems required.

Knowledge and Skills:

  • Ability to project a welcoming, informativepersona while engaging with patients, providers and staff via telephone
  • Ability to work well with providers and otherstaff
  • Ability to work on multiple tasks simultaneouslyin a busy, fast-paced environment while maintaining quality of work