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Customer Service Switchboard Operator Jobs (NOW HIRING)

Middlesex Health System

Switchboard Operator

Middletown, CT · On-site

$15.25 - $19.25/hr

The Switchboard Operator is a front-line position requiring exceptional customer service and telephone etiquette skills to ensure that consistent, quality service is being delivered every time. This ...

Flowers Hospital

Switchboard Operator

Dothan, AL · On-site

$13.75 - $17.25/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

Laredo Medical Center

Switchboard Operator Lead

Laredo, TX · On-site

$13.25 - $16.75/hr

Job Summary The Switchboard Operator Lead is responsible for answering and routing incoming calls ... Strong communication and customer service skills with the ability to remain calm and professional ...

Prime Healthcare

Switchboard Operator

Chicago, IL · On-site

$21.26/hr

The Switchboard Operator monitors the Hospital alarms and must be aware of the policy and ... Customer Services experience preferred. Saint Mary of Nazareth Hospital offers competitive ...

Grandview Medical Center

Switchboard Operator

Birmingham, AL · On-site

$14 - $17.75/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

Mission Health

Switchboard Operator

New Hope, MN · On-site

$16 - $20/hr

This Switchboard Operator position earns a competitive salary, we also provide comprehensive ... Our continuum of care offers a variety of services: Senior Apartments, Assisted Living, Adult Day ...

Pennsylvania Medicine

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

The Switchboard Operator runs the telephone system console to facilitate communication. Promotes a ... Customer service experience in a healthcare environment. We believe that the best care for our ...

Lifepoint Health

Switchboard Operator

Warrenton, VA · On-site

$15 - $17/hr

As a Switchboard Operator, you're embracing a vital mission dedicated to making communities ... At least 2 years' experience in a customer service role required. * Experience utilizing multi-line ...

Ohio State University

$14.25 - $18.25/hr

Switchboard Operator - 2nd Shift Department:Health System Shared Services | Switchboard Scope of ... customer service while processing internal and external communications through an integrated ...

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Customer Service Switchboard Operator information

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How much do customer service switchboard operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a customer service switchboard operator do?

A Customer Service Switchboard Operator is responsible for answering incoming phone calls, directing callers to the appropriate departments or individuals, and providing basic information to customers. They act as the first point of contact for many organizations, ensuring that inquiries are handled efficiently and courteously. In addition to managing calls, they may also take messages, schedule appointments, and perform other administrative duties as needed. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service switchboard operator, and why are they important?

To thrive as a Customer Service Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic office applications is typically required. Strong listening skills, patience, and a calm demeanor under pressure help you manage difficult calls and provide outstanding service. These abilities ensure efficient call handling, positive customer interactions, and smooth organizational communication.

What are some common challenges faced by a customer service switchboard operator and how can they be managed?

Customer Service Switchboard Operators often handle high call volumes and must quickly route calls to the appropriate departments while maintaining professionalism and accuracy. Managing multiple lines simultaneously and handling callers who may be frustrated or in a hurry can be challenging. Staying organized, remaining calm under pressure, and developing strong communication skills are key to success in this role. Many organizations provide training and support, and teamwork with other operators and customer service staff helps distribute the workload and ensures callers receive timely assistance.

What is the difference between Customer Service Switchboard Operator vs Customer Service Representative?

AspectCustomer Service Switchboard OperatorCustomer Service Representative
CredentialsHigh school diploma; training in phone systemsHigh school diploma; training in customer service skills
Work EnvironmentSwitchboard or call center, handling multiple linesOffice or call center, assisting customers via phone or online
Employer & IndustryHospitals, hotels, large organizationsRetail, telecom, banking, various service industries
Search & Comparison IntentFocus on phone handling and switchboard skillsBroader customer service roles, including problem-solving

While both roles involve customer interaction via phone, the Customer Service Switchboard Operator primarily manages multiple phone lines within organizations like hospitals or hotels. In contrast, Customer Service Representatives handle a wider range of customer inquiries across various industries, often providing direct support and problem resolution.

What is a customer service switchboard in customer service?

A customer service switchboard is a role where an operator manages incoming and outgoing calls, directs calls to appropriate departments, and provides information to customers. It requires strong communication skills, familiarity with phone systems, and often involves multitasking in a busy environment.

What cities are hiring for Customer Service Switchboard Operator jobs?

Cities with the most Customer Service Switchboard Operator job openings:

What states have the most Customer Service Switchboard Operator jobs?

States with the most job openings for Customer Service Switchboard Operator jobs include:

What are popular job titles related to Customer Service Switchboard Operator jobs?

For Customer Service Switchboard Operator jobs, the most frequently searched job titles are:

Customer Service Switchboard Operator jobs near you

Full-Time Switchboard Operator (9:00 AM-5:00 PM)

Hampton, VA • On-site

116508 Innovation At Work
See more jobs at 116508 Innovation At Workexternal

$14.50 - $18.25/hr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Receive and answer incoming telephone calls promptly and professionally.

  • Transfer calls accurately to the appropriate departments, clinics, physicians, and staff members.

  • Operate telephone consoles, paging systems, and communication equipment.

Job description

Description:

 Innovation At Work, Inc. (IAW) is seeking a professional and customer-focused Full-Time Switchboard Operator (9:00 AM–5:00 PM rotational weekends and holidays) to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link between patients, visitors, clinical staff, and healthcare providers by receiving, processing, and routing incoming calls while ensuring accurate and timely communication. The successful candidate will provide exceptional customer service, maintain professional telephone etiquette, and support critical communication operations in a fast-paced healthcare environment.


Essential Duties and Responsibilities
  • Receive and answer incoming telephone calls promptly and professionally. 
  • Transfer calls accurately to the appropriate departments, clinics, physicians, and staff members. 
  • Conduct warm transfers as required to ensure callers are successfully connected. 
  • Provide general and specific information regarding hospital departments, clinic locations, and medical center services. 
  • Operate telephone consoles, paging systems, and communication equipment. 
  • Initiate emergency communication procedures and overhead paging announcements as necessary. 
  • Respond to emergency situations including: 
    • Code Blue notifications 
    • Emergency alerts 
    • Fire drills 
    • Disaster notifications 
    • Threat calls 
    • Suicidal caller procedures 
  • Maintain and utilize current on-call schedules, notification rosters, and department directories. 
  • Assist providers and healthcare personnel with paging and notification processes. 
  • Document and maintain operational logs and reports including: 
    • Unusual Event Logs 
    • Telephone Trouble Reports 
    • Code Blue/Cardiac Arrest Logs 
    • Daily operational documentation 
  • Follow approved communication scripts and established procedures. 
  • Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security policies. 
  • Work collaboratively with supervisors and team members to ensure uninterrupted service operations. 
  • Perform additional related duties as assigned.
Requirements:

Education

  • High School Diploma or GED required. 
Experience
  • Minimum one (1) year of experience in customer service, switchboard operations, call center support, healthcare administration support, or related experience preferred. 
Skills and Abilities
  • Strong verbal and written communication skills. 
  • Ability to communicate clearly and professionally in English. 
  • Excellent customer service and interpersonal skills. 
  • Ability to operate multiple telephone lines and computer systems simultaneously. 
  • Ability to remain calm and effective during stressful and emergency situations. 
  • Strong attention to detail and organizational abilities. 
  • Ability to prioritize tasks and manage high call volumes. 
  • Basic computer proficiency, including: 
    • Microsoft Word 
    • Microsoft Outlook 
    • Internet-based applications 
    • Data entry systems 
Additional Requirements
  • Ability to successfully complete background investigation and fingerprint requirements. 
  • Ability to complete all required VA security and privacy training. 
  • Must maintain confidentiality of patient and organizational information. 
  • Must maintain professional appearance and conduct. 
  • Ability to sit for extended periods while using communication equipment and computers. 
  • Must be dependable with excellent attendance and punctuality.