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Call Center Switchboard Operator Jobs (NOW HIRING)

Innovation At Work

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

... Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in ... a call center, switchboard, or customer service role - Ability to handle high call volumes in a ...

Innovation At Work Inc

Switchboard Operator

Bronx, NY

$15.75 - $19.75/hr

... Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in ... a call center, switchboard, or customer service role - Ability to handle high call volumes in a ...

116508 Innovation At Work

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

... Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in ... a call center, switchboard, or customer service role - Ability to handle high call volumes in a ...

Laredo Medical Center

Switchboard Operator Lead

Laredo, TX · On-site

$13.25 - $16.75/hr

Leads and supports switchboard operators, assisting with day-to-day questions, prioritizing workflows, and overseeing call center operations. * Participates in the training of new switchboard staff ...

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How much do call center switchboard operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a call center switchboard operator?

Call Center Switchboard Operators are professionals responsible for managing incoming and outgoing calls in a call center or large organization. They answer, screen, and direct calls to the appropriate departments or individuals, often using specialized switchboard equipment or computer systems. Additionally, they may provide information to callers, take messages, and ensure efficient communication within the organization. Their role is crucial in maintaining smooth and effective telephone operations and delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a call center switchboard operator?

To thrive as a Call Center Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with call management software, computer systems, and telephony equipment is typically required. Strong listening skills, patience, and professionalism help operators provide outstanding customer service and efficiently handle high call volumes. These skills are vital for ensuring accurate call routing, minimizing wait times, and maintaining positive customer experiences.

What are some common challenges faced by call center switchboard operators and how can they be managed?

Call Center Switchboard Operators often encounter challenges such as handling high call volumes, managing difficult or distressed callers, and quickly routing calls to the appropriate departments. To manage these challenges, operators typically rely on strong communication skills, patience, and familiarity with internal phone systems and protocols. Many workplaces provide training and support, and teamwork is essential—operators regularly collaborate with colleagues and supervisors to resolve issues and ensure efficient customer service.

What is the difference between Call Center Switchboard Operator vs Customer Service Representative?

AspectCall Center Switchboard OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional training
Work EnvironmentSwitchboard or call center, handling incoming callsCall centers, retail, or online support environments
Employer & Industry UsageTelecommunications, large organizationsRetail, tech, healthcare, various industries
Common Search & ComparisonOften compared for call handling rolesMore customer interaction, problem-solving

While both roles involve communication and call handling, Call Center Switchboard Operators primarily manage incoming calls via switchboards, focusing on routing and basic assistance. Customer Service Representatives handle broader customer interactions, including problem resolution and support across various industries. The roles differ mainly in scope and complexity, but both require strong communication skills and familiarity with call center environments.

How do you become a call center switchboard operator?

To become a call center switchboard operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with phone systems or switchboard equipment is helpful; some positions may require basic computer skills or customer service experience.

What cities are hiring for Call Center Switchboard Operator jobs?

Cities with the most Call Center Switchboard Operator job openings:

What states have the most Call Center Switchboard Operator jobs?

States with the most job openings for Call Center Switchboard Operator jobs include:

What are popular job titles related to Call Center Switchboard Operator jobs?

For Call Center Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Call Center Switchboard Operator job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

CALL CENTER SWITCHBOARD

Mobile, AL • On-site

FRANKLIN PRIMARY HEALTH CENTER INC
Health Care and Social Assistance • 201 - 500 employees
Learn more about FRANKLIN PRIMARY HEALTH CENTER INCexternal

$15 - $17/hr

Full-time

Posted 13 days ago

Key responsibilities

  • Operate a multi-line telecommunications system to relay incoming, outgoing, and interoffice calls.

  • Answer, screen, transfer, and route incoming telephone calls, taking messages as needed.

  • Perform clerical duties such as typing, proofreading, appointment scheduling, and sorting mail.

Job description

JOB SUMMARY:    Under general supervision, the Switchboard Operator/Appointment Scheduler operates switchboard to relay incoming,

outgoing, and interoffice calls by performing the following duties. 

ESSENTIAL FUNCTIONS: 

  1. Operates a multi-line telecommunications system encompassing multi-locations.  Supplies information to callers and records messages as needed.
  2. Answers, screens, and promptly routes incoming telephone calls and takes messages as needed.
  3. Does not leave callers on "hold and unattended" for longer than 60 seconds.
  4. Screens, transfers and puts calls on "hold" efficiently and without offending caller.
  5. Manages multiple calls without losing callers.
  6. Takes messages, when necessary, accurately and delivers them as necessary.
  7. Operates paging system to relay in-house announcements or call individuals to phone as necessary.
  8. Exercises effective management and control of telephone system.
  9. Performs clerical duties such as typing, proofreading, appointment scheduling, and sorting mail.
  10.  Accurately schedules appointments for all sites and specialties throughout organization.  Obtain and update accurate information,

 such as patient name and contact information

  1. Performs empanelment of patient during appointment scheduling. 
  2. Performs other duties as assigned by the Call Center Manager or designee.
  3. Will contribute to a departmental plan to meet centers established benchmarks.

ADDITIONAL RESPONSIBILITIES:

  1. Redirects callers to other Center telephone numbers, if needed.
  2. Prompt arrival and regular attendance at work
  3. Other duties as indicated at the discretion of the Center Manager or designee

The preceding examples are representative of the assignments performed by this position and are not intended to be all-inclusive.

CUSTOMER SATISFACTION REQUIREMENTS:  Must provide the very best customer satisfaction to patients, visitors, and co-worker

at all time in a professional and courteous manner.

  1. Doing things right the first time.
  2. Making people feel welcome.
  3. Showing respect for each customer.
  4. Anticipating customer needs and concerns.
  5. Keeping customers informed.
  6. Helping and going the extra mile.
  7. Responding quickly.
  8. Protecting privacy and confidentiality.
  9. Demonstrating proper telephone etiquette.
  10. Taking responsibility for handling complaints.
  11. Being professional.
  12. Taking ownership of your attitude toward Service Excellence.

JO

PERFORMANCE STANDARDS:  Performance will be evaluated by the Center Manager or designee by using the Performance

Evaluation Form wherein an overall satisfactory rating is considered as a minimum acceptable level of performance.   

HEALTH AND SAFETY REQUIREMENTS:    The health and safety requirements described here are representative of those that must

 be met by an employee to successfully perform the essential functions of this job.

1.            Must adhere to safety regulations, personnel policies and procedures.

2.            Must receive Safety and Hazardous Communication training annually.

3.            Maintain yearly health maintenance records by obtaining TB skin testing.

 

PRIVACY RULE COMPLIANCE REQUIREMENTS:  

  1. Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures.
  2. Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.
  3. Must comply with Privacy Rule guidelines by learning to protect FPHC patient’s medical privacy.
  4. Must comply with Privacy Rule guidelines by appropriately maintaining our patient information in compliance with national standards.

5.    Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.

PROTECTED HEALTH INFORMATION (PHI) ACCESS:  RESTRICTED- For purposes of HIPAA Compliance there are 4 workforce categories, which define the level of access to PHI that is granted to the incumbent.  This position is classified under ADMINISTRATIVE STAFF and therefore granted RESTRICTED access- to be defined according to workforce member’s specific job duties. Use and disclosure must be in accordance with applicable privacy policies and procedures.

QUALIFICATIONS:

EDUCATION/EXPERIENCE: High school graduate or GED equivalent.  Must be experienced in handling high volume of telephone calls and possess good telephone skills.  Must be pleasant and able to communicate effectively.

KNOWLEDGE, SKILLS, AND ABILITIES:  Demonstrates knowledge and ability to operate multi-line telecommunication equipment efficiently and effectively.   Excellent telephone and communication skills required.  Possess the ability to communicate clearly and effectively in oral and written form.  Posses a polite and helpful attitude at all times.  Demonstrates professionalism when dealing with clients, staff and vendors.    

CERTIFICATION, LICENSES, REGISTRATIONS:

PHYSICAL/MENTAL DEMANDS:  Work is sedentary in nature.  Requires working under stressful conditions.  Requires eye-hand coordination and manual dexterity.  Requires the ability to distinguish letters or symbols.  Requires the use of office equipment, such as copier, computer terminals and keyboards, telephones, calculators or fax machines.  Requires normal vision range.  Requires frequent standing, sitting, bending, stooping or stretching.  Requires alternating site location, hours and work days.

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