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Call Center Switchboard Operator Jobs (NOW HIRING)

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...

Laredo Medical Center

Switchboard Operator

Laredo, TX

$13.25 - $16.75/hr

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine ... Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ...

York Hospital

Care Access Switchboard Operator

York, ME

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...

York Hospital

Care Access Switchboard Operator

York, ME

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...

Flowers Hospital

Switchboard Operator

Dothan, AL

$13.75 - $17.25/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

Baldwin Health

Switchboard Operator

Foley, AL

$12.75 - $16.25/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

Cape Cod Healthcare Inc

Switchboard Operator

Hyannis, MA

$16 - $20.25/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

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Call Center Switchboard Operator information

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How much do call center switchboard operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a call center switchboard operator?

Call Center Switchboard Operators are professionals responsible for managing incoming and outgoing calls in a call center or large organization. They answer, screen, and direct calls to the appropriate departments or individuals, often using specialized switchboard equipment or computer systems. Additionally, they may provide information to callers, take messages, and ensure efficient communication within the organization. Their role is crucial in maintaining smooth and effective telephone operations and delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a call center switchboard operator?

To thrive as a Call Center Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with call management software, computer systems, and telephony equipment is typically required. Strong listening skills, patience, and professionalism help operators provide outstanding customer service and efficiently handle high call volumes. These skills are vital for ensuring accurate call routing, minimizing wait times, and maintaining positive customer experiences.

What are some common challenges faced by call center switchboard operators and how can they be managed?

Call Center Switchboard Operators often encounter challenges such as handling high call volumes, managing difficult or distressed callers, and quickly routing calls to the appropriate departments. To manage these challenges, operators typically rely on strong communication skills, patience, and familiarity with internal phone systems and protocols. Many workplaces provide training and support, and teamwork is essential—operators regularly collaborate with colleagues and supervisors to resolve issues and ensure efficient customer service.

What is the difference between Call Center Switchboard Operator vs Customer Service Representative?

AspectCall Center Switchboard OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional training
Work EnvironmentSwitchboard or call center, handling incoming callsCall centers, retail, or online support environments
Employer & Industry UsageTelecommunications, large organizationsRetail, tech, healthcare, various industries
Common Search & ComparisonOften compared for call handling rolesMore customer interaction, problem-solving

While both roles involve communication and call handling, Call Center Switchboard Operators primarily manage incoming calls via switchboards, focusing on routing and basic assistance. Customer Service Representatives handle broader customer interactions, including problem resolution and support across various industries. The roles differ mainly in scope and complexity, but both require strong communication skills and familiarity with call center environments.

How do you become a call center switchboard operator?

To become a call center switchboard operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with phone systems or switchboard equipment is helpful; some positions may require basic computer skills or customer service experience.

What cities are hiring for Call Center Switchboard Operator jobs?

Cities with the most Call Center Switchboard Operator job openings:

What states have the most Call Center Switchboard Operator jobs?

States with the most job openings for Call Center Switchboard Operator jobs include:

What are popular job titles related to Call Center Switchboard Operator jobs?

For Call Center Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Call Center Switchboard Operator job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Care Access Switchboard Operator

York, ME • On-site

York Hospital
Health Care and Social Assistance • 1 - 5K employees
Learn more about York Hospitalexternal

$14.75 - $18.75/hr

Full-time

Re-posted 21 days ago

York Hospital (Maine) rating

7.5

Company rating: 7.5 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

The Care Access Team at York Hospital is currently accepting applications for our Switchboard Operator position.
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely, professional and courteous manner. While maintaining patient confidentiality requirements, provide information, as needed meeting our high level of customer service requirements. In addition, assistance is provided to concierge personnel or to visitors in their absence. On-call schedules are organized and maintained to efficiently facilitate contacting departments off hours.
Responsibilities and Duties for this position include:
  • Answer all calls and respond to requests in a timely, professional and courteous manner utilizing computer system and documentation as needed.
  • Follows customer service standards for phone communications as set by department management.
  • Monitor and verify telephone trunk lines, voice mail, tow-way radios, and beepers are operational, place service call to appropriate vendor and notify appropriate hospital personnel.
  • Requests assistance from Supervisor and/or Coordinator when encountering challenging calls or the need for clarification.
  • Assists callers with information as needed.
  • Responsible for hospital overhead paging.
  • Pages all personnel based upon approved schedule as needed.
  • Understands and interprets all hospital codes and identifies communication action for each code.
  • Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
  • Records all responses to hospital codes.
  • Records all pages sent to on-call personnel.
  • Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
  • Demonstrates a strong sense of urgency to all emergency calls.
  • Assists staff and patients with long distance calls as authorized in established department procedures. Records the required information on the long-distance log sheet.
  • Follows medical center's policy regarding releasing any patient information.
  • Handles each call in a professional manner and treats callers with respect and courtesy.

Minimum Qualifications:
  • At least 18 years of age
  • High school diploma or verifiable high school diploma or GED (Certificates of completion not acceptable).
  • Previous experience within a call center and/or switchboard operator within a healthcare setting is preferred.
  • Knowledge of telephone functionality, voice mail, two-way radios, beepers, paging, security, fire, monitoring, emergency and alarm systems and procedures is preferred.
  • Excellent customer service and communication skills.
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiatives and independent judgement within established guidelines.
  • Excellent time management skills, the ability to make timely and sound decisions on urgent problems, and the ability to juggle many competing priorities and demands for time.

For Immediate consideration, please complete online application.
YORK HOSPITAL IS AN EQUAL OPPORTUNITY EMPLOYER.

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