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Call Center Switchboard Operator Jobs (NOW HIRING)

Cape Cod Healthcare Inc

Switchboard Operator

Hyannis, MA · On-site

$16 - $20.25/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

Cape Cod Healthcare Inc

Switchboard Operator

Hyannis, MA · On-site

$16 - $20.25/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

Cape Cod Healthcare Inc.

Switchboard Operator

Hyannis, MA · On-site

$20.51 - $33.69/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

Cape Cod Healthcare Inc.

Switchboard Operator

Hyannis, MA · On-site

$18.30 - $32.71/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

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Call Center Switchboard Operator information

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How much do call center switchboard operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a call center switchboard operator?

Call Center Switchboard Operators are professionals responsible for managing incoming and outgoing calls in a call center or large organization. They answer, screen, and direct calls to the appropriate departments or individuals, often using specialized switchboard equipment or computer systems. Additionally, they may provide information to callers, take messages, and ensure efficient communication within the organization. Their role is crucial in maintaining smooth and effective telephone operations and delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a call center switchboard operator?

To thrive as a Call Center Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with call management software, computer systems, and telephony equipment is typically required. Strong listening skills, patience, and professionalism help operators provide outstanding customer service and efficiently handle high call volumes. These skills are vital for ensuring accurate call routing, minimizing wait times, and maintaining positive customer experiences.

What are some common challenges faced by call center switchboard operators and how can they be managed?

Call Center Switchboard Operators often encounter challenges such as handling high call volumes, managing difficult or distressed callers, and quickly routing calls to the appropriate departments. To manage these challenges, operators typically rely on strong communication skills, patience, and familiarity with internal phone systems and protocols. Many workplaces provide training and support, and teamwork is essential—operators regularly collaborate with colleagues and supervisors to resolve issues and ensure efficient customer service.

What is the difference between Call Center Switchboard Operator vs Customer Service Representative?

AspectCall Center Switchboard OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional training
Work EnvironmentSwitchboard or call center, handling incoming callsCall centers, retail, or online support environments
Employer & Industry UsageTelecommunications, large organizationsRetail, tech, healthcare, various industries
Common Search & ComparisonOften compared for call handling rolesMore customer interaction, problem-solving

While both roles involve communication and call handling, Call Center Switchboard Operators primarily manage incoming calls via switchboards, focusing on routing and basic assistance. Customer Service Representatives handle broader customer interactions, including problem resolution and support across various industries. The roles differ mainly in scope and complexity, but both require strong communication skills and familiarity with call center environments.

How do you become a call center switchboard operator?

To become a call center switchboard operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with phone systems or switchboard equipment is helpful; some positions may require basic computer skills or customer service experience.

What cities are hiring for Call Center Switchboard Operator jobs?

Cities with the most Call Center Switchboard Operator job openings:

What states have the most Call Center Switchboard Operator jobs?

States with the most job openings for Call Center Switchboard Operator jobs include:

What are popular job titles related to Call Center Switchboard Operator jobs?

For Call Center Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Call Center Switchboard Operator job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator PRN

Longview, TX • On-site

Longview Regional Medical Center
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Longview Regional Medical Centerexternal

$13.25 - $17/hr

Part-time

Re-posted 13 days ago

Longview Regional Medical Center rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Description Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions
  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred
Knowledge, Skills and Abilities
  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

What Longview Regional Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Longview Regional Medical Center logo

About Longview Regional Medical Center

Sourced by ZipRecruiter

Longview Regional Medical Center is your community healthcare provider, a 224-bed facility. We believe in the power of people to create great care. We're 185 active physicians strong, and quality-driven, nationally recognized for chest pain and stroke care, and dedicated to great patient service, with multi-specialty clinical expertise. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Longview, TX, US

Year founded

1980

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