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Customer Service Switchboard Operator Jobs in Alabama

Flowers Hospital

Switchboard Operator

Dothan, AL · On-site

$13.75 - $17.25/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

Baldwin Health

Switchboard Operator

Foley, AL

$12.75 - $16.25/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

Grandview Medical Center

Switchboard Operator

Birmingham, AL · On-site

$14 - $17.75/hr

Qualifications * 0-2 years of experience in customer service, call center, or healthcare setting ... Proficient in operating switchboard or telecommunications equipment. * Excellent verbal ...

KFC

Customer Service

Fort Payne, AL

$15/hr

Customer Service * Location: FORT PAYNE, AL * Compensation Rate: $7.25 per hour - $15 per hour ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

KFC

Customer Service

Anniston, AL

$7.25 - $10/hr

Customer Service * Location: Anniston, AL * Compensation Rate: $7.25 per hour - $10 per hour Build ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

Jack Marshall Foods, Inc.

Customer Service

Northport, AL

$15 - $20.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

Jack Marshall Foods, Inc.

Customer Service

Tuscaloosa, AL

$15 - $20.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

Jack Marshall Foods, Inc.

Customer Service

Demopolis, AL

$13.75 - $18.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

Jack Marshall Foods, Inc.

Customer Service

Mccalla, AL

$14.25 - $19.25/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

Jack Marshall Foods, Inc.

Customer Service

Tuscaloosa, AL

$14.25 - $19.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

Jack Marshall Foods, Inc.

Customer Service

Jackson, AL

$15.25 - $20.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers ... Operating of cash register as needed and making change for other cashiers. * Basic Math skills

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Customer Service Switchboard Operator information

What does a customer service switchboard operator do?

A Customer Service Switchboard Operator is responsible for answering incoming phone calls, directing callers to the appropriate departments or individuals, and providing basic information to customers. They act as the first point of contact for many organizations, ensuring that inquiries are handled efficiently and courteously. In addition to managing calls, they may also take messages, schedule appointments, and perform other administrative duties as needed. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service switchboard operator, and why are they important?

To thrive as a Customer Service Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic office applications is typically required. Strong listening skills, patience, and a calm demeanor under pressure help you manage difficult calls and provide outstanding service. These abilities ensure efficient call handling, positive customer interactions, and smooth organizational communication.

What are some common challenges faced by a customer service switchboard operator and how can they be managed?

Customer Service Switchboard Operators often handle high call volumes and must quickly route calls to the appropriate departments while maintaining professionalism and accuracy. Managing multiple lines simultaneously and handling callers who may be frustrated or in a hurry can be challenging. Staying organized, remaining calm under pressure, and developing strong communication skills are key to success in this role. Many organizations provide training and support, and teamwork with other operators and customer service staff helps distribute the workload and ensures callers receive timely assistance.

What is the difference between Customer Service Switchboard Operator vs Customer Service Representative?

AspectCustomer Service Switchboard OperatorCustomer Service Representative
CredentialsHigh school diploma; training in phone systemsHigh school diploma; training in customer service skills
Work EnvironmentSwitchboard or call center, handling multiple linesOffice or call center, assisting customers via phone or online
Employer & IndustryHospitals, hotels, large organizationsRetail, telecom, banking, various service industries
Search & Comparison IntentFocus on phone handling and switchboard skillsBroader customer service roles, including problem-solving

While both roles involve customer interaction via phone, the Customer Service Switchboard Operator primarily manages multiple phone lines within organizations like hospitals or hotels. In contrast, Customer Service Representatives handle a wider range of customer inquiries across various industries, often providing direct support and problem resolution.

What is a customer service switchboard in customer service?

A customer service switchboard is a role where an operator manages incoming and outgoing calls, directs calls to appropriate departments, and provides information to customers. It requires strong communication skills, familiarity with phone systems, and often involves multitasking in a busy environment.

What cities in Alabama are hiring for Customer Service Switchboard Operator jobs?

Cities in Alabama with the most Customer Service Switchboard Operator job openings:

Customer Service Switchboard Operator jobs near you
Infographic showing various Customer Service Switchboard Operator job openings in Alabama as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Switchboard Operator

Dothan, AL • On-site

Flowers Hospital
Health Care and Social Assistance • 1 - 5K employees
Learn more about Flowers Hospitalexternal

$13.75 - $17.25/hr

Part-time

Re-posted 8 days ago

Flowers Hospital rating

5.2

Company rating: 5.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Job Description Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions
  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred
Knowledge, Skills and Abilities
  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

What Flowers Hospital employees say

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