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Customer Service Switchboard Operator Jobs in Tennessee

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

Uses private branch exchange (PBX) switchboard to connect inbound and internal calls ... Utilizes desktop software applications to provide service support for call volume To excel in this ...

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

Uses private branch exchange (PBX) switchboard to connect inbound and internal calls ... Utilizes desktop software applications to provide service support for call volume To excel in this ...

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

Uses private branch exchange (PBX) switchboard to connect inbound and internal calls ... Utilizes desktop software applications to provide service support for call volume To excel in this ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

Cross-sell bank products and services based on customer needs * Provide backup support for the Switchboard Operator and Call Center * Deliver friendly, professional customer service and assist with ...

Commercial Bank and Trust

Utility Clerk

Paris, TN · On-site

... and services based on customer needs - Provide backup support for the Switchboard Operator and Call Center - Deliver friendly, professional customer service and assist with resolving inquiries ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

Cross-sell bank products and services based on customer needs * Provide backup support for the Switchboard Operator and Call Center * Deliver friendly, professional customer service and assist with ...

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Customer Service Switchboard Operator information

What does a customer service switchboard operator do?

A Customer Service Switchboard Operator is responsible for answering incoming phone calls, directing callers to the appropriate departments or individuals, and providing basic information to customers. They act as the first point of contact for many organizations, ensuring that inquiries are handled efficiently and courteously. In addition to managing calls, they may also take messages, schedule appointments, and perform other administrative duties as needed. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service switchboard operator, and why are they important?

To thrive as a Customer Service Switchboard Operator, you need excellent verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic office applications is typically required. Strong listening skills, patience, and a calm demeanor under pressure help you manage difficult calls and provide outstanding service. These abilities ensure efficient call handling, positive customer interactions, and smooth organizational communication.

What are some common challenges faced by a customer service switchboard operator and how can they be managed?

Customer Service Switchboard Operators often handle high call volumes and must quickly route calls to the appropriate departments while maintaining professionalism and accuracy. Managing multiple lines simultaneously and handling callers who may be frustrated or in a hurry can be challenging. Staying organized, remaining calm under pressure, and developing strong communication skills are key to success in this role. Many organizations provide training and support, and teamwork with other operators and customer service staff helps distribute the workload and ensures callers receive timely assistance.

What is the difference between Customer Service Switchboard Operator vs Customer Service Representative?

AspectCustomer Service Switchboard OperatorCustomer Service Representative
CredentialsHigh school diploma; training in phone systemsHigh school diploma; training in customer service skills
Work EnvironmentSwitchboard or call center, handling multiple linesOffice or call center, assisting customers via phone or online
Employer & IndustryHospitals, hotels, large organizationsRetail, telecom, banking, various service industries
Search & Comparison IntentFocus on phone handling and switchboard skillsBroader customer service roles, including problem-solving

While both roles involve customer interaction via phone, the Customer Service Switchboard Operator primarily manages multiple phone lines within organizations like hospitals or hotels. In contrast, Customer Service Representatives handle a wider range of customer inquiries across various industries, often providing direct support and problem resolution.

What is a customer service switchboard in customer service?

A customer service switchboard is a role where an operator manages incoming and outgoing calls, directs calls to appropriate departments, and provides information to customers. It requires strong communication skills, familiarity with phone systems, and often involves multitasking in a busy environment.
Customer Service Switchboard Operator jobs near you

Switchboard Operator

Powell, TN • On-site

North Knoxville Medical Center
See more jobs at North Knoxville Medical Centerexternal

$12.75 - $16/hr

Full-time

Re-posted 9 days ago

Job description

Job Description

Job Summary

The schedule for this position is:  10am-6:30pm
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions

  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

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