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Customer Service Representative Jobs in Decatur, GA

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Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

AtWork!

Customer Service Representative

Marietta, GA · On-site

$18 - $21/hr

Customer Service Representative We are looking for experienced Customer Service Representative to support our growing e-commerce, retail, and distribution operations. This role is ideal for someone ...

LoanMax Title Loans

Customer Service Rep

Riverdale, GA · On-site

$15 - $16/hr

Customer Service Representative Atlanta Title Loans 7437 Hwy 85 Riverdale, GA 30274 Pay Range $15.00- $16.00 per hour Bonus opportunities may be available where applicable but not guaranteed. Store ...

Legacy Veterinary hospital

Be Seen First

Customer Service Representative CSR

College Park, GA · On-site

$35K - $50K/yr

We are seeking a high-energy, experienced Customer Service Representative (CSR) to serve as our "Director of First Impressions." This is much more than a desk job, you will play an essential role in ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Decatur, GA

Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service representative in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA?

The most popular types of Customer Service Representative jobs in Decatur, GA are:

What are popular job titles related to Customer Service Representative jobs in Decatur, GA?

For Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Decatur, GA look for?

The top searched job categories for Customer Service Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Service Representative jobs?

Cities near Decatur, GA with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Decatur, GA as of September 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $38,872 per year, or $18.7 per hour.

Customer Service Representative

Atlanta, GA • On-site

GPC - Genuine Parts Company
Retail • 10K+ employees
Learn more about GPC - Genuine Parts Companyexternal

$15.50 - $21/hr

Full-time

Re-posted 12 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

216th of 430 rated retail wholesalers

Job description

Customer Service Representative

Summary of Job Description:

The Customer Service Representative (CSR) will work effectively and efficiently providing consistent, high quality service in a high-volume shared service center environment. Working in a team environment, the Customer Service Representative is responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels. The CSR will use a case management system to track, document and respond to inquiries using standardized best-practice processes. As the primary contact point for all customer inquiries to the ESC, it is imperative that they project a professional image through their telephone and writing skills and possess exceptional customer service skills.

Primary Duties/Responsibilities:

  • Act as a main point of contact for customer inquiries, requests and transactions

  • Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD's)

  • Work closely with GPC HR leadership to ensure that transactions are processed timely and accurately

  • Process updates to the employee's record ensuring accurate documentation for all transactions

  • Create a new case or update an existing case for every request received in the ESC's case management system

  • Work to resolve as many calls/cases as possible upon first call/contact

  • Perform daily review of open case queues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner

  • Process administrative transactions outside of the case management

  • Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries

  • Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information

  • Recommend process improvements

  • Recognize, document, and inform the supervisor regarding trends in internal and external inquiries

  • Establish and maintain effective working relationships with peers, management, customers, and field HR staff

  • Exercise sound judgment when prioritizing, organizing, and monitoring inquiries while assigning emails and distributing cases timely to team

  • Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Qualifications:

  • 2-3 years prior relevant experience in a call center or service center environment

  • Superior Customer Service skills

  • Excellent oral and written communication skills

  • Customer-focused professional

  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)

  • Attentive listening skills that enable asking of probing questions to aid in problem- solving and issue escalation

  • Detail oriented and able to multi-task - Good organizational skills

  • Ability to operate well under pressure - Strong problem-solving skills

  • Proficient computer skills (Microsoft Word, Microsoft Excel) - PeopleSoft and/or ServiceNow experience a plus

  • Dependable, punctual and able to achieve an appropriate level of attendance

  • Team player with a positive attitude

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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