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Customer Service Representative Jobs in Decatur, GA

Clockwork Concepts

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

As a CSR, you will continuously strive to enhance the customer experience and promote brand loyalty. The job: The primary responsibility of this entry-level role is to meet with current and potential ...

dbi

Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Customer Service Representative

Kennesaw, GA

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

LoanMax Title Loans

Customer Service Rep

Riverdale, GA · On-site

$15 - $16/hr

Customer Service Representative Atlanta Title Loans 7437 Hwy 85 Riverdale, GA 30274 Pay Range $15.00- $16.00 per hour Bonus opportunities may be available where applicable but not guaranteed. Store ...

New

Atlanta Title Loans

Customer Service Rep

Riverdale, GA · On-site

$15 - $16/hr

Customer Service Representative ????ATLANTA TITLE LOANS ???? 7437 HWY 85 Riverdale, GA 30274 ???? Pay Range $15.00- $16.00 per hour Bonus opportunities may be available where applicable but not ...

New

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Decatur, GA

Customer Service Representative information

See Decatur, GA salary details

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How much do customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service representative in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA?

The most popular types of Customer Service Representative jobs in Decatur, GA are:

What are popular job titles related to Customer Service Representative jobs in Decatur, GA?

For Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Decatur, GA look for?

The top searched job categories for Customer Service Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Service Representative jobs?

Cities near Decatur, GA with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,872 per year, or $18.7 per hour.

Customer Service Representative

Hello Sunshine Travels

Atlanta, GA • On-site

$15.50 - $21/hr

Other

Re-posted 2 days ago

Job description

About the job Customer Service Representative
Remote Customer Service Representative
Location: Remote
Schedule: Flexible | Work From Home
About the Role
We are seeking a professional, detail-oriented, and client-focused Remote Customer Service Representative to join our growing team. In this role, you will work alongside experienced advisors to support clients throughout their experience by providing exceptional customer service, managing communications, and ensuring all details are handled accurately and efficiently.
This is an excellent opportunity for someone who enjoys helping others, staying organized, and working independently in a supportive remote environment.
Key Responsibilities

  • Provide outstanding customer support while assisting assigned advisors
  • Respond to client inquiries promptly and professionally
  • Coordinate schedules, confirmations, and follow-up communications
  • Maintain accurate client records and documentation
  • Monitor and manage client requests to ensure timely resolution
  • Deliver clear and consistent communication throughout the client experience
  • Assist with administrative tasks and coordination as needed
Qualifications
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Highly organized with exceptional attention to detail
  • Comfortable working independently in a remote setting
  • Basic computer proficiency and ability to learn new systems
  • Professional, reliable, and self-motivated
What We Offer
  • Fully remote work environment
  • Flexible scheduling options
  • Comprehensive training and ongoing mentorship
  • Established systems and processes for success
  • Supportive team culture
  • Opportunities for advancement and professional growth

Ideal Candidate
You enjoy helping people, thrive in an organized environment, and take pride in providing exceptional service. If you're looking for a flexible remote opportunity with training, support, and room to grow, we'd love to hear from you.

Apply