ZipRecruiter

Log In

1

Customer Service Representative Intern Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Service Representative Intern Jobs

Customer Service Representative Intern information

What are the key skills and qualifications needed to thrive as a Customer Service Representative Intern, and why are they important?

To thrive as a Customer Service Representative Intern, you need strong communication skills, basic problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, active listening, and a positive attitude help interns build rapport and resolve issues effectively. These skills are crucial for delivering excellent customer experiences and supporting business reputation and retention.

What are Customer Service Representative Interns?

Customer Service Representative Interns are individuals who are gaining practical experience in assisting customers, resolving issues, and supporting the customer service team of a company. Their responsibilities typically include answering inquiries, processing orders, and learning company protocols for handling customer complaints. As interns, they are mentored by experienced staff and receive training to develop communication, problem-solving, and organizational skills. This role helps prepare them for future full-time positions in customer service or related fields.

What are some common challenges faced by Customer Service Representative Interns, and how can they effectively overcome them?

Customer Service Representative Interns often encounter challenges such as handling difficult customers, quickly learning company policies and systems, and balancing multiple inquiries simultaneously. To overcome these, it's important to actively listen to customer concerns, seek guidance from experienced team members, and utilize available training resources. Developing strong communication skills and maintaining a positive attitude can also help interns build confidence and deliver excellent service, even in high-pressure situations.
What cities are hiring for Customer Service Representative Intern jobs? Cities with the most Customer Service Representative Intern job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Customer Service Representative Intern jobs? States with the most job openings for Customer Service Representative Intern jobs include:
Customer Service Representative Intern jobs near you

Customer Service Representative Intern

1st Security Bank Of Washington

Olympia, WA • On-site

$20/hr

Full-time

Posted 22 days ago

Job description

A GREAT PLACE TO WORK AND BANK
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.
1SB INTERNSHIP PROGRAM
1st Security is looking for smart, driven, and kind undergraduate students to participate in the summer internship program. This is for students with an interest in pursuing a career in finance, banking or a related industry. The students will work within the specific department for the position applied for with an opportunity to work with and be exposed to other departments of the bank, providing a well-rounded experience.
POSITION SUMMARY:
Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
  • Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers
  • Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
  • Takes ownership of the customer experience by being present and willing to help
  • Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
  • Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.
  • Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
  • Processes monetary transactions and balances cashbox daily
  • Receives and processes name and address changes and other account maintenance, as necessary
  • Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
  • Must know the features and benefits of 1st Security's products and services
  • Must be able to multi-task and prioritize
  • Participates in branch operational and audit activities as assigned
  • Follows appropriate steps to ensure branch security
  • Adheres to 1st Security Bank policies and procedures
  • Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
  • Travels to assigned 1st Security Bank locations as business needs require
  • Performs other duties as assigned

OUR CORE VALUES
  • Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
  • Ethical - fair, honest and act with integrity.
  • Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
  • Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
  • Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams - we encourage each other to reach for our dreams.
  • Diversity - we celebrate diversity and support equality for all.
  • Community Oriented - we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE
  • Graduating from Highschool, or a 2-year or 4-year institution.
  • Basic knowledge of all applicable regulations that pertain to this position
  • Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
  • Must be bondable

COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
  • The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
  • As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required.
  • The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.

Salary Range: $20.00 hourly
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply