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Customer Service Planner Jobs (NOW HIRING)

Corovan

Planner - Field Service

San Leandro, CA · On-site

This position develops effective service mechanism to ensure internal and external customer ... Planner should have a professional and courteous demeanor as he/she will be the front line of ...

Corovan

Planner - Field Service

San Leandro, CA

$65K - $75K/hr

This position develops effective service mechanism to ensure internal and external customer ... Planner should have a professional and courteous demeanor as he/she will be the front line of ...

Corovan

Planner - Field Service

San Jose, CA · On-site

$65K - $75K/hr

This position develops effective service mechanism to ensure internal and external customer ... Planner should have a professional and courteous demeanor as he/she will be the front line of ...

Rentokil

SERVICE PLANNING SPEC

Columbus, OH · On-site

Key customers * Strong relationships within customer organization and Field Job Summary: This role ... Summarizes and reviews plans daily with the Service Planning Supervisor * Creates summary reports ...

bioMerieux

Planner II

Salt Lake City, UT · On-site

Position Summary The Planner II is responsible for applying advanced knowledge of planning ... Support resolution of critical service events to minimize instrument downtime and maximize customer ...

Tri-City Group

Construction Services Planner

Davenport, IA · On-site

$47K - $65K/yr

Tri-City Group is currently seeking a Construction Service Planner for Davenport, IA. The ... Regular interaction with customers and internal teams * Routine regional travel to support ...

Tri-City Group

Construction Services Planner

Davenport, IA · On-site

$47K - $65K/yr

Tri-City Group is currently seeking a Construction Service Planner for Davenport, IA. The ... Regular interaction with customers and internal teams * Routine regional travel to support ...

Tri-City Group

Construction Services Planner

Davenport, IA · On-site

$47K - $65K/yr

Tri-City Group is currently seeking a Construction Service Planner for Davenport, IA. The ... Regular interaction with customers and internal teams * Routine regional travel to support ...

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Customer Service Planner information

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How much do customer service planner jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service planner in the United States is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.33 per hour, depending on experience, location, and employer.

How does a customer service planner typically collaborate with other departments to resolve customer issues?

Customer Service Planners often serve as a bridge between customers and internal teams such as logistics, sales, and technical support. When complex issues arise, they coordinate with these departments to gather information, expedite solutions, and ensure customer expectations are met. This collaborative approach not only resolves issues efficiently but also helps identify recurring problems and opportunities for process improvement. Effective communication and teamwork are essential skills for success in this role.

What are the key skills and qualifications needed to thrive as a customer service planner, and why are they important?

To thrive as a Customer Service Planner, you need strong organizational skills, problem-solving abilities, and experience in scheduling or logistics, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, scheduling tools, and proficiency in Microsoft Office are typically required. Outstanding communication, time management, and conflict resolution skills set top performers apart in this role. These skills ensure efficient service delivery, high customer satisfaction, and smooth coordination between departments.

What is the difference between Customer Service Planner vs Customer Service Representative?

AspectCustomer Service PlannerCustomer Service Representative
Primary RoleDevelops and manages customer service strategies, plans staffing, and improves service processes.Handles customer inquiries, resolves issues, and provides product or service information.
Required SkillsPlanning, analysis, communication, and customer service knowledge.Communication, problem-solving, and product knowledge.
Work EnvironmentOffice setting, often involved in team meetings and strategic planning.Call centers, retail, or service desks, interacting directly with customers.
Common CertificationsCustomer service management, business administration.Customer service certifications, communication courses.

While Customer Service Planners focus on strategizing and improving customer service processes, Customer Service Representatives are the frontline staff directly assisting customers. Both roles require strong communication skills, but the Planner's role is more strategic, whereas the Representative's role is more operational.

What does a customer service planner do?

A customer service planner develops strategies to improve customer support operations, coordinate staffing schedules, and ensure service quality. They analyze customer feedback, use scheduling tools, and collaborate with teams to optimize service delivery and meet organizational goals.
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What job categories do people searching Customer Service Planner jobs look for?

The top searched job categories for Customer Service Planner jobs are:

Customer Service Planner jobs near you
Infographic showing various Customer Service Planner job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,116 per year, or $25.5 per hour.

Work From Home | Customer Service | Vacation Planner

Destination Knot

Remote

$45K - $65K/yr

Other

PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Title: Work From Home | Customer Service | Vacation Planner
Job Type: Flexible Schedule | Remote Work
About Us:
We are a professional travel planning company specializing in personalized vacations, cruises, resorts, and group travel experiences. We pride ourselves on delivering exceptional service and creating unforgettable trips for clients worldwide.
Position Overview:
We are looking for a detail-oriented and customer-focused Vacation Planner to join our team. In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.
Key Responsibilities:
Provide exceptional customer service to clients via phone, email, and online communication
Assist clients with vacation planning, including destination selection, accommodations, activities, and transportation
Prepare and present travel quotes and options based on client preferences
Handle booking arrangements and ensure accurate documentation
Maintain ongoing communication with clients before, during, and after their trips
Collaborate with travel partners and suppliers to secure the best options for clients
Requirements:
Strong customer service skills and a professional, friendly demeanor
Excellent written and verbal communication abilities
Ability to multitask and manage time effectively in a remote setting
Basic computer skills and reliable internet connection
Previous customer service or travel industry experience is a plus but not required
What We Offer:
Flexible remote schedule
Comprehensive training and mentorship
Supportive team environment
Income-earning possibilities based on performance
Access to exclusive travel perks and discounts
Growth opportunities within the travel services industry
$45,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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