ZipRecruiter

Log In

1

Customer Service Planner Jobs (NOW HIRING)

Tri-City Group

Construction Services Planner

Davenport, IA · On-site

$47K - $65K/yr

Tri-City Group is currently seeking a Construction Service Planner for Davenport, IA. The ... Regular interaction with customers and internal teams * Routine regional travel to support ...

Tri-City Group

Construction Services Planner

Davenport, IA · On-site

$47K - $65K/yr

Tri-City Group is currently seeking a Construction Service Planner for Davenport, IA. The ... Regular interaction with customers and internal teams * Routine regional travel to support ...

Ebco Inc

Customer Service - Materials Planner

Elgin, IL · On-site

$60K - $75K/yr

Maintain clean and accurate data within ERP systems to support downstream operations Customer ... service * Bachelor's degree, preferred * Experience with EDI is preferred * Outstanding ...

Amcor

Customer Service

Oshkosh, WI · On-site

Customer Planning & Service Director Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack ...

next page

Showing results 1-20

All JobsCustomer Service Planner Jobs

Customer Service Planner information

See salary details

$14

$25

$31

How much do customer service planner jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service planner in the United States is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.33 per hour, depending on experience, location, and employer.

How does a Customer Service Planner typically collaborate with other departments to resolve customer issues?

Customer Service Planners often serve as a bridge between customers and internal teams such as logistics, sales, and technical support. When complex issues arise, they coordinate with these departments to gather information, expedite solutions, and ensure customer expectations are met. This collaborative approach not only resolves issues efficiently but also helps identify recurring problems and opportunities for process improvement. Effective communication and teamwork are essential skills for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Planner, and why are they important?

To thrive as a Customer Service Planner, you need strong organizational skills, problem-solving abilities, and experience in scheduling or logistics, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, scheduling tools, and proficiency in Microsoft Office are typically required. Outstanding communication, time management, and conflict resolution skills set top performers apart in this role. These skills ensure efficient service delivery, high customer satisfaction, and smooth coordination between departments.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer service directors, account managers, or client success managers, with salaries exceeding $70,000 annually. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

What jobs pay 4000 a week without a degree?

Customer Service Planner roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree often include sales management, real estate brokers, or certain entrepreneurial ventures, but they usually require significant experience, certifications, or licensing. Most roles offering such high weekly pay are either highly skilled, commission-based, or involve business ownership.

What is the difference between Customer Service Planner vs Customer Service Representative?

AspectCustomer Service PlannerCustomer Service Representative
Primary RoleDevelops and manages customer service strategies, plans staffing, and improves service processes.Handles customer inquiries, resolves issues, and provides product or service information.
Required SkillsPlanning, analysis, communication, and customer service knowledge.Communication, problem-solving, and product knowledge.
Work EnvironmentOffice setting, often involved in team meetings and strategic planning.Call centers, retail, or service desks, interacting directly with customers.
Common CertificationsCustomer service management, business administration.Customer service certifications, communication courses.

While Customer Service Planners focus on strategizing and improving customer service processes, Customer Service Representatives are the frontline staff directly assisting customers. Both roles require strong communication skills, but the Planner's role is more strategic, whereas the Representative's role is more operational.

What does a customer service planner do?

A customer service planner develops strategies to improve customer support operations, coordinate staffing schedules, and ensure service quality. They analyze customer feedback, create plans to address issues, and often use tools like CRM software to optimize service delivery. The role requires strong organizational skills and knowledge of customer service processes.

How can I make 2000 a week working from home?

A Customer Service Planner can increase earnings by working additional shifts, taking on high-volume or premium clients, or gaining specialized certifications to qualify for higher-paying roles. Building skills in communication, organization, and using customer management tools can also improve earning potential in a remote customer service environment.
More about Customer Service Planner jobs
What job categories do people searching Customer Service Planner jobs look for? The top searched job categories for Customer Service Planner jobs are:
Customer Service Planner jobs near you
Infographic showing various Customer Service Planner job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $53,116 per year, or $25.5 per hour.

Construction Services Planner

Tri-City Group

Davenport, IA • On-site

$47K - $65K/yr

Full-time

Posted 10 hours ago

Job description

Tri-City Group is currently seeking a Construction Service Planner for Davenport, IA. The Construction Services Planner is responsible for planning, layout, and constructability support for multi-trade construction projects, with a strong focus on field efficiency, prefabrication readiness, and installation optimization. This role serves as a technical liaison between Construction Services, Project Management, Prefabrication, BIM/CAD, and Field Operations to ensure projects are planned and executed using the most efficient methods, materials, and workflows. The Construction Services Planner translates construction documents into clear, buildable layouts, identifies opportunities for prefabrication and labor savings, and supports the field through proactive planning, constructability review, and continuous improvement.
Essential Functions:
  • Develop job-specific construction layouts to support efficient installation and sequencing across trades
  • Create and maintain construction services drawings (including temporary power, lighting, underground, overhead, and rough-in layouts) using CAD-based tools
  • Assist with jobsite layout as required in coordination with the Director of Construction Services and field leadership
  • Identify opportunities for prefabrication based on project scope, schedule, and labor strategy
  • Support the prefabrication teams by providing accurate layouts, material requirements, and installation intent
  • Collaborate with prefabrication teams to ensure designs are buildable, standardized where possible, and aligned with field installation methods
  • Continuously evaluate and recommend improvements to prefabrication and field workflows
  • Serve as a technical resource to field leadership, foreman, and project manager on installation methods and constructability
  • Identify print errors, conflicts, or deficiencies and communicate findings to project management and field leadership for resolution
  • Assist with training and knowledge transfer related to new tools, methods, and prefabricated assemblies
  • Determine appropriate materials and installation approaches based on job specifications and project requirements
  • Stay current on emerging construction technologies, tools, materials, and installation techniques
  • Participating in trade shows, training and industry events as required to support continuous improvement
  • Help establish and document best practices for repetitive work and standardized construction assemblies
  • Collaborate with project management, estimating, BIM/CAD, prefabrication, warehouse, purchasing, safety, and field operations to ensure coordinated execution
  • Support construction services initiatives and assist the broader team as business needs require

Competencies:
  • Constructability and field awareness
  • Planning and organization
  • Attention to detail
  • Collaboration and communication
  • Continuous improvement mindset
  • Practical problem solving

Qualifications:
  • Journey-level trade experience and/or bachelor's degree in construction management
  • Strong understanding of construction means and methods, preferably in a multi-trade environment
  • Ability to exchange accurate information with clients and internal teams
  • Knowledge of CAD-based layout tools (AutoCAD, Revit, or similar)
  • Ability to read and interpret construction drawings, specifications, and schedules
  • Strong communication skills and the ability to work effectively with both field and office teams

Work Environment:
  • Combination of office, client site, and active jobsite environments
  • Regular interaction with customers and internal teams
  • Routine regional travel to support relationship development and service opportunities
  • Exposure to construction and operational settings
  • Work conducted in both indoor and outdoor environments
  • Adherence to standard field safety protocols when visiting job sites

All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.

Apply