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Customer Service Planner Jobs (NOW HIRING)

Atlas Copco

Service Planner

Bristol, PA · On-site

$68K - $85K/yr

Your Role Your mission as a Service Planner is schedule and provide support for all shop and field ... You will provide regular updates to customers regarding service that is in process. * You will ...

Swift Transportation

Service Planner

Greer, SC · On-site

$19.47 - $26.68/hr

Service Planner. Address:2841 Old Woodruff RD Greer ,SC2965. Pay- 20-26 (Depending On Experience ... Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates ...

Atlas Copco

Service Planner

Charlotte, NC · Hybrid

$80K/yr

Your Role Your mission as a Service Planner is to schedule and provide support for all shop and ... You will provide regular updates to customers regarding service that is in process. * You will ...

Atlas Copco

Service Planner

Charlotte, NC · On-site

$65K - $80K/yr

Your Role Your mission as a Service Planner is to schedule and provide support for all shop and ... You will provide regular updates to customers regarding service that is in process. * You will ...

lynxdf

TRANSIT SERVICE PLANNER

Orlando, FL · On-site

Experience with transit planning software (Trapeze preferred) * Knowledge of union contracts ... Excellent communication and customer service skills * Ability to work flexible schedules, including ...

Lynx

TRANSIT SERVICE PLANNER

Orlando, FL · On-site

$29.27 - $34/hr

Excellent communication and customer service skills * Ability to work flexible schedules, including ... If you're passionate about using data and planning to improve mobility, we'd love to hear from you!

San Miguel Power Association

Service Planner I-V

Ridgway, CO · On-site

$44.34 - $55.43/hr

... customer service skillsAbility to work independently and collaborativelyValid Colorado driver's licenseFully Competent Service Planner Requires:5+ years of directly related utility line design or ...

Metro

Service Planner I

Cincinnati, OH · On-site

The Service Planner I is responsible for assisting with the development and planning of the transit ... Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

Go Metro

Service Planner I

Cincinnati, OH · On-site

The Service Planner I is responsible for assisting with the development and planning of the transit ... Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

Nexiya, INC.

Be Seen First

Utility Service Planner I

San Diego, CA · On-site

$32 - $40/hr

Nexiya is seeking a direct hire Service Planner I with strong customer service skills who wants to grow their career within utility planning. The Service Planner role coordinates from creation to ...

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All JobsCustomer Service Planner Jobs

Customer Service Planner information

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How much do customer service planner jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service planner in the United States is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.33 per hour, depending on experience, location, and employer.

How does a customer service planner typically collaborate with other departments to resolve customer issues?

Customer Service Planners often serve as a bridge between customers and internal teams such as logistics, sales, and technical support. When complex issues arise, they coordinate with these departments to gather information, expedite solutions, and ensure customer expectations are met. This collaborative approach not only resolves issues efficiently but also helps identify recurring problems and opportunities for process improvement. Effective communication and teamwork are essential skills for success in this role.

What are the top 3 skills for customer service planner?

A customer service planner needs strong communication skills to effectively coordinate and address customer needs, organizational abilities to manage schedules and resources, and problem-solving skills to resolve issues efficiently. Familiarity with customer service tools and data analysis can also enhance performance in this role.

What are the key skills and qualifications needed to thrive as a customer service planner, and why are they important?

To thrive as a Customer Service Planner, you need strong organizational skills, problem-solving abilities, and experience in scheduling or logistics, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, scheduling tools, and proficiency in Microsoft Office are typically required. Outstanding communication, time management, and conflict resolution skills set top performers apart in this role. These skills ensure efficient service delivery, high customer satisfaction, and smooth coordination between departments.

What is the difference between Customer Service Planner vs Customer Service Representative?

AspectCustomer Service PlannerCustomer Service Representative
Primary RoleDevelops and manages customer service strategies, plans staffing, and improves service processes.Handles customer inquiries, resolves issues, and provides product or service information.
Required SkillsPlanning, analysis, communication, and customer service knowledge.Communication, problem-solving, and product knowledge.
Work EnvironmentOffice setting, often involved in team meetings and strategic planning.Call centers, retail, or service desks, interacting directly with customers.
Common CertificationsCustomer service management, business administration.Customer service certifications, communication courses.

While Customer Service Planners focus on strategizing and improving customer service processes, Customer Service Representatives are the frontline staff directly assisting customers. Both roles require strong communication skills, but the Planner's role is more strategic, whereas the Representative's role is more operational.

What career paths can start with a customer service planner?

A customer service planner can progress into roles such as customer service manager, operations supervisor, or client relations specialist, leveraging skills in communication, problem-solving, and scheduling. These roles often require experience in customer support, team coordination, and familiarity with customer management tools, providing opportunities for advancement within customer service or operations departments.

What does a customer service planner do?

A customer service planner develops strategies to improve customer support operations, coordinate staffing schedules, and ensure service quality. They analyze customer feedback, create plans to address issues, and often use tools like CRM software to optimize service delivery.
More about Customer Service Planner jobs
What job categories do people searching Customer Service Planner jobs look for? The top searched job categories for Customer Service Planner jobs are:
Customer Service Planner jobs near you
Infographic showing various Customer Service Planner job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,116 per year, or $25.5 per hour.

Service Planner

Atlas Copco

Bristol, PA • On-site

$68K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Atlas Copco rating

8.5

Company rating: 8.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

82nd of 487 rated machine equipment manufacturers

Job description

Quincy is everywhere.
Did you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It's essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy is everywhere! Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world.
Your Role
Your mission as a Service Planner is schedule and provide support for all shop and field service repairs of compressed air equipment, and provide regular updates to the Service Manager and the customer. You will work with the Service Manager to coordinate the activities of the Service Department. You will be the information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers. You will report to the Planning Manager.
Your day-to-day
    • You will receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
    • You will provide regular updates to customers regarding service that is in process.
    • You will maintain (edit as needed) scheduled service orders in computer system (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing.
    • You will review and maintain labor records for Service Technicians.
    • You will prepare credit notes and manual invoices for review by the Service Manager.
    • You will place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
    • You will complete administrative requirements for element return function.
    • You will report completed service jobs and/or problem areas on a daily basis to the Service Manager.
    • You will maintain service files, including Service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
    • You will coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
    • You will coordinate the installation of new compressed air equipment with Sales.
    • You will contribute to positive Company branding by projecting a knowledgeable and customer-oriented image to customers.
    • You will perform all responsibilities in accordance with Quincy standards, while trying your best to understand the needs and expectations of the customer.

Your skills and experience
  • You have a High School diploma or equivalent (required) or Associate's degree in relevant field.
  • You have service coordination experience in an industrial service industry.
  • You have knowledge of parts and maintenance for air compressors or similar machinery.
  • You have customer service experience.
  • You know Microsoft Word and Excel.
  • You have experience with SAP and MAM (preferred).
  • You can move about the facility (standing, walking) and customer sites, varying by location.
  • You can lift, carry, or otherwise move and position objects weighing up to 60 pounds.
  • You can be frequently exposed to work conditions in extreme temperatures and/or loud environments.
  • You can occasionally work in elevated areas and frequently a forklift.
  • You can work in a mostly-office environment with some warehouse or workshop environment, and possible customer site visits in the field. You may be exposed to a field service environment at customers' jobsites.
  • You can work overtime and weekends as needed.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Your compensation and benefits
We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.
  • We believe there is always a better way. Open for change and feedback is what defines our culture.
  • We support you on your journey: individual learning opportunities, world-wide job opportunities, and training.
  • You will be equipped with a company vehicle, work clothes, and specialty tools.
  • The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
  • We offer a fair compensation package.
  • Base salary based on experience and interview process $68,000 - $85,000
  • We offer health insurance, paid leave, and retirement benefits.
  • We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

Your location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Quincy office in Bristol, United States (US).
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Cheyenne Catalano, cheyenne.catalano@quincycompressor.com
If you are looking for an organization where you can be challenged and even have a bit of fun while doing it, Quincy Compressor might be the place for you.
We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please call 251.937.5900 on a case-by-case basis.
Quincy Compressor provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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