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Customer Service Planner Jobs (NOW HIRING)

Swift Transportation

Diesel Service Advisor

Columbus, OH · On-site

$23 - $27/hr

Supporting a safe, efficient, and customer-focused shop operation What You'll Bring * 1+ year of service planning experience preferred * Experience as a Service Writer, Warranty Administrator ...

Empire CAT

Service Planner

Kingman, AZ · On-site

$24.89 - $33.94/hr

Review client repair history, products, or services due provided by the Customer Service Advisor ... Ensure service planner function is covered at all times. * Approve work order closings. * Analyze ...

Swift Transportation

Service Planner

Memphis, TN · On-site

Service Planner Location: 3961 Pilot Drive. Memphis TN 38118 Pay: $23 - $27 (Overtime rate when ... Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates ...

Swift Transportation

Service Planner

Memphis, TN · On-site

Service Planner Location: 3961 Pilot Drive. Memphis TN 38118 Pay: $23 - $27 (Overtime rate when ... Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates ...

empire

Service Planner

Kingman, AZ · On-site

Review client repair history, products, or services due provided by the Customer Service Advisor ... Ensure service planner function is covered at all times. * Approve work order closings. * Analyze ...

Swift Transportation

Service Planner

Greer, SC

Service Planner. Address:2841 Old Woodruff RD Greer ,SC2965. Pay- 20-26 (Depending On Experience ... Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates ...

Swift Transportation

Service Planner

Greer, SC · On-site

Service Planner. Address:2841 Old Woodruff RD Greer ,SC2965. Pay- 20-26 (Depending On Experience ... Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates ...

empire

Service Planner

Kingman, AZ

Review client repair history, products, or services due provided by the Customer Service Advisor ... Ensure service planner function is covered at all times. * Approve work order closings. * Analyze ...

Western Express

Service Planner

Richmond, VA · On-site

Demonstrated commitment to providing exceptional customer service. * Excellent computer skills and the ability to learn and navigate company systems efficiently. * Compensation based on experience.

Western Express

Service Planner

Bethlehem, PA

Must possess demonstrated superior customer service skills. * Must possess excellent computer skills * Compensation based on experience Due to the collaborative nature of the work environment, the ...

Western Express, Inc.

Service Planner

Richmond, VA · On-site

Demonstrated commitment to providing exceptional customer service. * Excellent computer skills and the ability to learn and navigate company systems efficiently. * Compensation based on experience.

Western Express, Inc.

Service Planner

Bethlehem, PA · On-site

Must possess demonstrated superior customer service skills. * Must possess excellent computer skills * Compensation based on experience Due to the collaborative nature of the work environment, the ...

Puffer-Sweiven

Field Service Planner

Houston, TX · On-site

Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base ...

Puffer-Sweiven

Field Service Planner

Houston, TX · On-site

Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base ...

RL Recruiting

Field Service Planner (662)

El Paso, TX · On-site

Schedule customer orders in alignment with production lead times, plant capacity, and customer ... Collaborate with Engineering, Planning, Manufacturing, Logistics, Customer Service, and other cross ...

DURAVANT LLC

Field Service Planner

Wood Dale, IL · On-site

$76K - $122K/yr

The Planner works directly with customers to schedule field service appointments, assigns work orders to field service technicians, and manages the overall service schedule for installation, planned ...

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Showing results 21-40

All JobsCustomer Service Planner Jobs

Customer Service Planner information

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How much do customer service planner jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service planner in the United States is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.33 per hour, depending on experience, location, and employer.

How does a customer service planner typically collaborate with other departments to resolve customer issues?

Customer Service Planners often serve as a bridge between customers and internal teams such as logistics, sales, and technical support. When complex issues arise, they coordinate with these departments to gather information, expedite solutions, and ensure customer expectations are met. This collaborative approach not only resolves issues efficiently but also helps identify recurring problems and opportunities for process improvement. Effective communication and teamwork are essential skills for success in this role.

What are the key skills and qualifications needed to thrive as a customer service planner, and why are they important?

To thrive as a Customer Service Planner, you need strong organizational skills, problem-solving abilities, and experience in scheduling or logistics, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, scheduling tools, and proficiency in Microsoft Office are typically required. Outstanding communication, time management, and conflict resolution skills set top performers apart in this role. These skills ensure efficient service delivery, high customer satisfaction, and smooth coordination between departments.

What is the difference between Customer Service Planner vs Customer Service Representative?

AspectCustomer Service PlannerCustomer Service Representative
Primary RoleDevelops and manages customer service strategies, plans staffing, and improves service processes.Handles customer inquiries, resolves issues, and provides product or service information.
Required SkillsPlanning, analysis, communication, and customer service knowledge.Communication, problem-solving, and product knowledge.
Work EnvironmentOffice setting, often involved in team meetings and strategic planning.Call centers, retail, or service desks, interacting directly with customers.
Common CertificationsCustomer service management, business administration.Customer service certifications, communication courses.

While Customer Service Planners focus on strategizing and improving customer service processes, Customer Service Representatives are the frontline staff directly assisting customers. Both roles require strong communication skills, but the Planner's role is more strategic, whereas the Representative's role is more operational.

What does a customer service planner do?

A customer service planner develops strategies to improve customer support operations, coordinate staffing schedules, and ensure service quality. They analyze customer feedback, use scheduling tools, and collaborate with teams to optimize service delivery and meet organizational goals.
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What job categories do people searching Customer Service Planner jobs look for?

The top searched job categories for Customer Service Planner jobs are:

Customer Service Planner jobs near you
Infographic showing various Customer Service Planner job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,116 per year, or $25.5 per hour.

Diesel Service Advisor

Swift Transportation

Columbus, OH • On-site

$23 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Swift Transportation rating

7.2

Company rating: 7.2 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

185th of 366 rated logistics

Job description

Description
Position at Swift Transportation
Diesel Service Advisor
Join the Nation's Largest Truckload Carrier
Location: 4141 Park West Dr., Columbus, OH 43228
Pay: $23.00 - $27.00 per hour (based on experience)
Schedule: Wednesday - Saturday 6:30 AM - 7:00 PM
Why Join Swift Transportation?
At Swift, we're more than a transportation company. We're an industry leader that invests in our people through training, career growth, competitive benefits, and a supportive team environment.
What You'll Get
• Competitive Pay: $23 - $27/hour based on experience
• Work-Life Balance
  • 3-day weekends every week (Sunday-Tuesday off!)
  • 2 weeks of PTO accrued in your first year
  • Immediate eligibility for holiday pay

• Financial Benefits
  • Quarterly bonus opportunities
  • 401(k) with company benefits
  • Employee Stock Purchase Plan
  • Overtime eligible

• Health & Wellness
  • Medical, Dental, Vision, Life & Disability Insurance
  • Flexible Spending Accounts (Health & Dependent Care)
  • Employee Assistance Program
  • Pet Insurance

• Professional Growth
  • Career advancement opportunities
  • Ongoing training and development
  • Tuition Assistance Programs
  • Debt-Free College Programs

• Additional Perks
  • Employee discounts
  • Volunteer opportunities in the community
  • Supportive team culture
What You'll Do
As a Service Planner, you'll play a critical role in keeping our fleet moving by coordinating repairs, assigning work, and communicating with drivers, vendors, and internal teams.
Responsibilities include:
  • Processing repair orders and maintenance requests
  • Assigning jobs and coordinating daily shop workflow
  • Communicating repair updates and estimated completion times
  • Coordinating repairs with outside vendors and warranty providers
  • Working closely with Parts, Driver Services, Safety, and Customer Service teams
  • Managing road service calls within a 75-mile radius
  • Maintaining repair records and shop logs
  • Supporting a safe, efficient, and customer-focused shop operation
What You'll Bring
  • 1+ year of service planning experience preferred
  • Experience as a Service Writer, Warranty Administrator, Technician, or related mechanical role may be considered
  • Knowledge of heavy-duty truck equipment and repair processes
  • Strong customer service and communication skills
  • Basic computer and keyboarding skills
Requirements
  • Valid Driver's License
  • Ability to pass a comprehensive background check
  • Pre-employment hair follicle drug screening
About Swift Transportation
For more than 50 years, Swift Transportation has been a leader in the trucking industry. With locations nationwide and a culture focused on development, teamwork, and innovation, we provide employees with opportunities to grow their careers while making a meaningful impact. The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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