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Customer Service Planner Jobs (NOW HIRING)

Ebco Inc

Customer Service - Materials Planner

Elgin, IL · On-site

$60K - $75K/yr

Maintain clean and accurate data within ERP systems to support downstream operations Customer ... service * Bachelor's degree, preferred * Experience with EDI is preferred * Outstanding ...

DURAVANT LLC

Field Service Planner

Wood Dale, IL · On-site

$76K - $122K/yr

The Planner works directly with customers to schedule field service appointments, assigns work orders to field service technicians, and manages the overall service schedule for installation, planned ...

Duravant

Field Service Planner

Wood Dale, IL

The Planner works directly with customers to schedule field service appointments, assigns work orders to field service technicians, and manages the overall service schedule for installation, planned ...

City of Durham

Principal Transit Service Planner

Durham, NC · On-site

$77K - $120K/yr

... customer or stakeholder inquiries, and advising senior leadership on service strategy and tradeoffs ... Coordinates near-term service planning with regional partners including GoTriangle, Durham County ...

RTD

... our customers and community. RTD Employee Benefits: (RTD Represented Employee Benefits: Please ... Transit Service Planning and Analysis Develop and optimize strategic service plans and operating ...

Rentokil

SERVICE PLANNING SPEC

Austin, TX · On-site

Key customers * Strong relationships within customer organization and Field Job Summary: This role ... Summarizes and reviews plans daily with the Service Planning Supervisor * Creates summary reports ...

Rentokil

SERVICE PLANNING SPEC

Austin, TX · On-site +1

Key customers * Strong relationships within customer organization and Field Job Summary: This role ... Summarizes and reviews plans daily with the Service Planning Supervisor * Creates summary reports ...

Nutrien

Mobile Service/Parts Planner

White Springs, FL · On-site

Reporting to the Mobile Supervisor, the Mobile Service/Parts Planner serves as the central coordinator between customers, technicians, vendors, and management within a heavy equipment and truck ...

Amphenol TCS

Customer Service Planning Specialist

Yocumtown, PA · On-site

$16.25 - $21.50/hr

The Customer Service & Planning Specialist plays a critical role in supporting customer satisfaction, operational execution, and supply chain coordination within a fast-paced manufacturing ...

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Tri-City Group

Construction Services Planner

Davenport, IA · On-site

$47K - $65K/yr

Tri-City Group is currently seeking a Construction Service Planner for Davenport, IA. The ... Regular interaction with customers and internal teams * Routine regional travel to support ...

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Customer Service Planner information

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How much do customer service planner jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service planner in the United States is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.33 per hour, depending on experience, location, and employer.

How does a Customer Service Planner typically collaborate with other departments to resolve customer issues?

Customer Service Planners often serve as a bridge between customers and internal teams such as logistics, sales, and technical support. When complex issues arise, they coordinate with these departments to gather information, expedite solutions, and ensure customer expectations are met. This collaborative approach not only resolves issues efficiently but also helps identify recurring problems and opportunities for process improvement. Effective communication and teamwork are essential skills for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Planner, and why are they important?

To thrive as a Customer Service Planner, you need strong organizational skills, problem-solving abilities, and experience in scheduling or logistics, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, scheduling tools, and proficiency in Microsoft Office are typically required. Outstanding communication, time management, and conflict resolution skills set top performers apart in this role. These skills ensure efficient service delivery, high customer satisfaction, and smooth coordination between departments.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer service directors, account managers, or client success managers, with salaries exceeding $70,000 annually. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

What jobs pay 4000 a week without a degree?

Customer Service Planner roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree often include sales management, real estate brokers, or certain entrepreneurial ventures, but they usually require significant experience, certifications, or licensing. Most roles offering such high weekly pay are either highly skilled, commission-based, or involve business ownership.

What is the difference between Customer Service Planner vs Customer Service Representative?

AspectCustomer Service PlannerCustomer Service Representative
Primary RoleDevelops and manages customer service strategies, plans staffing, and improves service processes.Handles customer inquiries, resolves issues, and provides product or service information.
Required SkillsPlanning, analysis, communication, and customer service knowledge.Communication, problem-solving, and product knowledge.
Work EnvironmentOffice setting, often involved in team meetings and strategic planning.Call centers, retail, or service desks, interacting directly with customers.
Common CertificationsCustomer service management, business administration.Customer service certifications, communication courses.

While Customer Service Planners focus on strategizing and improving customer service processes, Customer Service Representatives are the frontline staff directly assisting customers. Both roles require strong communication skills, but the Planner's role is more strategic, whereas the Representative's role is more operational.

What does a customer service planner do?

A customer service planner develops strategies to improve customer support operations, coordinate staffing schedules, and ensure service quality. They analyze customer feedback, create plans to address issues, and often use tools like CRM software to optimize service delivery. The role requires strong organizational skills and knowledge of customer service processes.

How can I make 2000 a week working from home?

A Customer Service Planner can increase earnings by working additional shifts, taking on high-volume or premium clients, or gaining specialized certifications to qualify for higher-paying roles. Building skills in communication, organization, and using customer management tools can also improve earning potential in a remote customer service environment.
More about Customer Service Planner jobs
What job categories do people searching Customer Service Planner jobs look for? The top searched job categories for Customer Service Planner jobs are:
Customer Service Planner jobs near you
Infographic showing various Customer Service Planner job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $53,116 per year, or $25.5 per hour.
Customer Service - Materials Planner

Customer Service - Materials Planner

Ebco Inc

Elgin, IL • On-site

$60K - $75K/yr

Other

Posted 5 days ago

Job description

Description

Job Overview 

The role is responsible for supporting day-to-day customer account activities, with a primary focus on accurate sales order entry, forecast processing, and timely customer communication. This role plays a critical part in ensuring customer requirements are executed efficiently by maintaining clean, accurate data in the system and proactively addressing order-related issues.

Working closely with Supply Chain, Operations, and senior team members, the person helps ensure alignment on customer demand, delivery expectations, and order execution. This role serves as a foundational position: building strong communication, problem-solving, and process management skills while contributing to a high level of customer service.


Essential Functions

Sales Order Entry & Maintenance

  • Enter and process customer sales orders accurately and in a timely manner
  • Monitor open orders to ensure data accuracy, including quantities, pricing, and requested dates
  • Update orders based on changes in demand, delivery schedules, or internal adjustments
  • Maintain clean and accurate data within ERP systems to support downstream operations

Customer Forecast Processing

  • Enter and update customer forecasts in the system (EDI/manual uploads)
  • Review forecast data for accuracy and alignment with known demand patterns
  • Support alignment between customer forecasts and supply chain planning

Customer Communication 

  • Respond to customer inquiries related to order status, availability, and shipment timing
  • Provide basic updates on order changes, delays, or confirmations
  • Ensure communication is timely, professional, and aligned with company standards
  • Escalate complex inquiries or issues to senior team members as needed

Order Issue Identification & Resolution

  • Proactively review and identify potential issues impacting order execution, including:
  • Minimum order quantity (MOQ) conflicts
  • Lead time constraints or gaps
  • Requested date misalignment
  • Box quantity or packaging requirements
  • Work cross-functionally with Supply Chain and internal teams to resolve issues before customer impact
  • Communicate recommended solutions or required adjustments to customers
  • Ensure issues are resolved accurately and documented appropriately

Operational Support & Coordination

  • Partner with Supply Chain, Warehouse, and Operations teams to ensure order alignment and execution
  • Support expedite requests and order changes under guidance from senior team members
  • Assist in maintaining accurate reports related to open orders, forecasts, and customer demand
  • Contribute to continuous improvement by identifying recurring issues or process gaps

Requirements (Education, Certifications, Knowledge, Skills, And Abilities)

  • 5 years of relevant work experience, preferably with a focus on customer service
  • Bachelor's degree, preferred
  • Experience with EDI is preferred
  • Outstanding Interpersonal Skills
  • Strong Written and Verbal Skills Required
  • Strong problem-solving skills
  • Self-starter with attention to detail and organizational skills
  • Capable of forming and maintaining relationships with customers
  • Proficiency in Microsoft Office Suite and strong knowledge of Excel
  • Strong Understanding of Global Supply Chain, including ocean and air shipments
  • Knowledge of Microsoft Great Plains Software, preferred

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