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Customer Service Planner Jobs (NOW HIRING)

Semiserve

Service Planner

Plant City, FL

This is a highly customer-facing, field-based role ideal for candidates with utility, co-op, or ... Perform area and service planning for residential electrical service requests * Meet directly with ...

Lynx

TRANSIT SERVICE PLANNER

Orlando, FL · On-site

$29.27 - $34/hr

Excellent communication and customer service skills * Ability to work flexible schedules, including ... If you're passionate about using data and planning to improve mobility, we'd love to hear from you!

lynxdf

TRANSIT SERVICE PLANNER

Orlando, FL · On-site

Experience with transit planning software (Trapeze preferred) * Knowledge of union contracts ... Excellent communication and customer service skills * Ability to work flexible schedules, including ...

Nexiya, INC.

Be Seen First

Service Planner I

San Diego, CA · On-site

$32 - $40/hr

Nexiya is seeking a direct hire Service Planner I with strong customer service skills who wants to grow their career within utility planning. The Service Planner role coordinates from creation to ...

Go Metro

Service Planner I

Cincinnati, OH · On-site

The Service Planner I is responsible for assisting with the development and planning of the transit ... Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

Metro

Service Planner I

Cincinnati, OH · On-site

The Service Planner I is responsible for assisting with the development and planning of the transit ... Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

JERSEY COLLEGE

Career Service Planner

Jenkintown, PA · On-site

Career Services Planner Institution Overview: Jersey College is committed to excellence and ... Exceptional customer service, communication, and teamwork skills. NON-DISCRIMINATION POLICY Jersey ...

NVENIA

Field Service Planner

Wood Dale, IL

The Planner works directly with customers to schedule field service appointments, assigns work orders to field service technicians, and manages the overall service schedule for installation, planned ...

Ebco Inc

Customer Service - Materials Planner

Elgin, IL · On-site

$60K - $75K/yr

Maintain clean and accurate data within ERP systems to support downstream operations Customer ... service * Bachelor's degree, preferred * Experience with EDI is preferred * Outstanding ...

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Customer Service Planner information

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How much do customer service planner jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service planner in the United States is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.33 per hour, depending on experience, location, and employer.

How does a Customer Service Planner typically collaborate with other departments to resolve customer issues?

Customer Service Planners often serve as a bridge between customers and internal teams such as logistics, sales, and technical support. When complex issues arise, they coordinate with these departments to gather information, expedite solutions, and ensure customer expectations are met. This collaborative approach not only resolves issues efficiently but also helps identify recurring problems and opportunities for process improvement. Effective communication and teamwork are essential skills for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Planner, and why are they important?

To thrive as a Customer Service Planner, you need strong organizational skills, problem-solving abilities, and experience in scheduling or logistics, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, scheduling tools, and proficiency in Microsoft Office are typically required. Outstanding communication, time management, and conflict resolution skills set top performers apart in this role. These skills ensure efficient service delivery, high customer satisfaction, and smooth coordination between departments.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer service directors, account managers, or client success managers, with salaries exceeding $70,000 annually. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

What jobs pay 4000 a week without a degree?

Customer Service Planner roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree often include sales management, real estate brokers, or certain entrepreneurial ventures, but they usually require significant experience, certifications, or licensing. Most roles offering such high weekly pay are either highly skilled, commission-based, or involve business ownership.

What is the difference between Customer Service Planner vs Customer Service Representative?

AspectCustomer Service PlannerCustomer Service Representative
Primary RoleDevelops and manages customer service strategies, plans staffing, and improves service processes.Handles customer inquiries, resolves issues, and provides product or service information.
Required SkillsPlanning, analysis, communication, and customer service knowledge.Communication, problem-solving, and product knowledge.
Work EnvironmentOffice setting, often involved in team meetings and strategic planning.Call centers, retail, or service desks, interacting directly with customers.
Common CertificationsCustomer service management, business administration.Customer service certifications, communication courses.

While Customer Service Planners focus on strategizing and improving customer service processes, Customer Service Representatives are the frontline staff directly assisting customers. Both roles require strong communication skills, but the Planner's role is more strategic, whereas the Representative's role is more operational.

What does a customer service planner do?

A customer service planner develops strategies to improve customer support operations, coordinate staffing schedules, and ensure service quality. They analyze customer feedback, create plans to address issues, and often use tools like CRM software to optimize service delivery. The role requires strong organizational skills and knowledge of customer service processes.

How can I make 2000 a week working from home?

A Customer Service Planner can increase earnings by working additional shifts, taking on high-volume or premium clients, or gaining specialized certifications to qualify for higher-paying roles. Building skills in communication, organization, and using customer management tools can also improve earning potential in a remote customer service environment.
More about Customer Service Planner jobs
What job categories do people searching Customer Service Planner jobs look for? The top searched job categories for Customer Service Planner jobs are:
Customer Service Planner jobs near you
Infographic showing various Customer Service Planner job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $53,116 per year, or $25.5 per hour.

Service Planner

Semiserve

Plant City, FL

Contractor

Posted 4 days ago

Job description

Overview:
PTS Advance is seeking Area / Service Planning Technicians to support local Florida utility clients in the Plant City area. These individuals will play a key role in planning and coordinating new or upgraded electrical service for residential customers. This is a highly customer-facing, field-based role ideal for candidates with utility, co-op, or design engineering experience who are comfortable working directly with homeowners, electricians, and internal utility teams.

Key Responsibilities:

  • Perform area and service planning for residential electrical service requests
  • Meet directly with homeowners and electricians to assess service needs and site conditions
  • Develop and coordinate plans for new service installations, upgrades, or modifications
  • Manage a weekly workload of service requests (typically 8–10 locations)
  • Utilize field time and mobile resources (take-home truck) to complete site visits and planning activities
  • Collaborate with utility teams to ensure accurate and timely execution
  • Provide excellent customer service and clear communication throughout the planning process
  • Ensure all work aligns with utility standards, safety requirements, and local regulations

Qualifications:

  • Experience in utility service planning, area planning, or design engineering preferred
  • Background with utilities is highly desirable
  • Strong customer-facing experience and communication skills
  • Ability to work independently in a field-based environment
  • Comfortable managing a schedule and traveling locally to multiple sites daily
  • Valid driver's license (company vehicle / take-home truck provided)

Preferred Experience:

  • Knowledge of residential electrical service design and installation
  • Familiarity with utility standards and service requirements
  • Experience working directly with electricians, builders, or homeowners

Work Environment:

  • Based out of office in Plant City, FL
  • Field-based role with daily site visits (typically 1–2 hours in the field per day)
  • Take-home truck provided
  • Weekly schedule driven by assigned service requests

Education:Employment Type: CONTRACTOR

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