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Customer Service Order Processing Jobs (NOW HIRING)

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Customer Care Representative/ Order Processing Representative Summary: Our company is looking for a ... customer service experience Preferred Qualifications: · Ability to read, write, and speak both ...

Customer Service Administrator

El Paso, TX · On-site

$16 - $21.50/hr

Up to 2 years experience in customer service, order processing or equivalent experience * Ability to follow oral and written guidelines * Excellent communication skills, both written and verbal

Processing Specialist

Cary, NC · On-site

$35 - $37/hr

Order Processing Specialist (Ocr To Erp Systems) Location: Cary, NC (4 days onsite - 1 remote ... Collaborate closely with Customer Service, Operations, IT, and Master Data teams to resolve order ...

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Customer Service Order Processing information

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How much do customer service order processing jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service order processing in the United States is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Order Processing, and why are they important?

To thrive in Customer Service Order Processing, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with order management systems, CRM software, and Microsoft Office Suite is typically required for managing orders efficiently. Excellent communication, problem-solving abilities, and patience enable professionals to handle customer inquiries and resolve issues effectively. These skills ensure accurate order fulfillment, positive customer experiences, and smooth business operations.

What are some common challenges faced in a Customer Service Order Processing role, and how can they be managed effectively?

In a Customer Service Order Processing role, common challenges include handling high volumes of orders during peak periods, resolving order discrepancies, and coordinating effectively with other departments like shipping and inventory. Managing these challenges requires strong organizational skills, attention to detail, and proactive communication with both customers and internal teams. Utilizing order management software and staying adaptable to changing priorities can help streamline workflows and ensure customer satisfaction.

What is customer service order processing?

Customer service order processing refers to the handling of customer orders from the point of sale through to delivery. This role typically involves receiving orders, entering them into a system, verifying details, coordinating with other departments such as shipping and inventory, and addressing any customer inquiries or issues related to their orders. Ensuring accuracy and promptness throughout the process is critical for customer satisfaction. Professionals in this role also communicate updates to customers and resolve problems if they arise during the order fulfillment process.

What is the difference between Customer Service Order Processing vs Customer Service Representative?

AspectCustomer Service Order ProcessingCustomer Service Representative
Primary RoleHandling order entry, processing, and trackingAssisting customers with inquiries, complaints, and support
Skills NeededOrder management, data entry, attention to detailCommunication, problem-solving, customer interaction
Work EnvironmentOffice, call centers, online platformsOffice, retail, call centers
Common CertificationsNone required, but familiarity with order systems helpfulCustomer service certifications optional

Customer Service Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer interactions and support. Both roles require strong communication skills, but order processing emphasizes accuracy and technical knowledge of order systems, whereas customer service reps focus on problem-solving and customer satisfaction.

More about Customer Service Order Processing jobs
What cities are hiring for Customer Service Order Processing jobs? Cities with the most Customer Service Order Processing job openings:
What states have the most Customer Service Order Processing jobs? States with the most job openings for Customer Service Order Processing jobs include:
What job categories do people searching Customer Service Order Processing jobs look for? The top searched job categories for Customer Service Order Processing jobs are:
Order Process Clerk

$21/hr

Full-time

Medical, Retirement

Posted 15 days ago


Rush Enterprises rating

7.5

Company rating: 7.5 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

37th of 140 rated car dealerships


Job description

The Order Processing Clerk is responsible for accurately processing parts orders, ensuring timely and efficient order fulfillment, and maintaining high levels of branch/customer satisfaction. This role involves coordinating with various departments, managing order records, and handling branch inquiries related to orders.

Rush Enterprises, Inc. opens the door to the world of opportunity.  We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird.  We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.  

Responsibilities:

  • Monitor dealer inventory, additional stock and process parts miscellaneous orders.
  • Issue expedited and inter-branch purchase orders.   
  • Accurately enter orders into the order processing system, ensuring all details are correct and complete.
  • Verify the accuracy of orders, checking for discrepancies and resolving any issues promptly.
  • Modify attributes of purchase orders as required for data integrity.
  • Address and resolve branch inquiries and complaints related to orders in a timely and professional manner.
  • Maintain accurate records of all orders, including order details, shipping information, and any changes or cancellations.

Basic Qualifications:

  • High school diploma or General Education Development (GED), required
  • Associate’s or Bachelor’s degree in Business Administration or related field, preferred.
  • Consideration is given to relevant experience and related certification.
  • Experience in order processing, customer service, or a related field preferred.

Total Rewards & Compensation:

  • We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.


Minimum Pay Rate
USD $20.00/Hr.
Maximum Pay Rate
USD $21.00/Hr.Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

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About Rush Enterprises

Sourced by ZipRecruiter

Rush Enterprises "keeps the country running". A Fortune 500 company, we are the largest commercial vehicle dealer group in North America and are 8000+ employees strong and growing. Therefore, our impact (and soon-to-be your impact) is far-reaching.

Industry

Trucking

Company size

5,001 - 10,000 Employees

Headquarters location

New Braunfels, TX, US

Year founded

1965