Customer Service Order Processing Jobs in Pennsylvania

Job Title: Experienced Order Processing Employee

Job Location: West Chester PA

Job Type: Full-time

Reports To: Operations Manager

Job Summary:

Safe Circuits is seeking an experienced Order Processing Employee with at least 5 years of proven expertise in managing and processing customer orders in a fast-paced environment. The ideal candidate will have a strong understanding of order management systems, inventory coordination, and customer communication. In this role, you will oversee the end-to-end process of order fulfillment while ensuring operational efficiency and exceptional customer service.

Key Responsibilities:

• Order Management: Accurately enter and process orders into the system, ensuring completeness and compliance with customer specifications. Validate product availability and prepare orders for timely fulfillment.
• Inventory Coordination: Work closely with the inventory and warehouse teams to monitor stock levels, manage backorders, and ensure product availability. Help resolve any discrepancies between inventory and orders.
• Customer Interaction: Proactively communicate with customers about order statuses, product availability, shipment tracking, and any potential delays or issues. Resolve customer concerns or complaints in a professional manner.
• Advanced Order Troubleshooting: Address complex order issues or discrepancies (e.g., product substitutions, shipment errors, damaged goods) with minimal supervision. Use problem-solving skills to find effective solutions.
• System Maintenance and Updates: Ensure that order management systems and customer databases are up-to-date. Perform regular audits to maintain data integrity.
• Shipping & Documentation: Prepare and verify shipping labels, packing lists, and invoices for outgoing orders. Ensure all orders are dispatched according to deadlines and customer specifications.
• Performance Monitoring and Reporting: Track order processing performance metrics and provide detailed reports to management, including order status, delivery timelines, and inventory levels.
• Process Improvement: Suggest and implement improvements to enhance order processing efficiency and customer satisfaction. Share best practices with the team.
• Team Collaboration: Collaborate effectively with sales, customer service, and logistics teams to streamline order processing, handle urgent requests, and ensure accurate order delivery.

Qualifications:

• Education: High school diploma or equivalent; associate degree or relevant certification is a plus.
• Experience: A minimum of 5 years of experience in order processing, logistics, or a similar role. Experience in [specific industry, if applicable] is a plus.
• Skills:
  • Expert proficiency with order management systems (OMS) and ERP software.
  • Strong knowledge of inventory management and shipping processes.
  • Ability to manage large volumes of orders accurately and efficiently.
  • Excellent problem-solving skills and a proactive attitude toward addressing challenges.
  • High attention to detail and exceptional organizational skills.
  • Strong verbal and written communication skills for customer interactions.
  • Advanced proficiency in Microsoft Office Suite (especially Excel) and other relevant software.
• Physical Requirements: Ability to sit for extended periods, use a computer, and occasionally lift light to medium-sized packages.

Working Conditions:

• Work is performed primarily in an office or warehouse setting.
• May require flexibility to handle occasional overtime during peak periods or urgent customer orders.
• Regular interaction with cross-functional teams and customers.

Compensation:

• $17 - $25 per hour
• Benefits Include 9 Paid Holidays per Year
• 2 Weeks Paid Vacation Per Year
• Generous Health Insurance
• Retirement Benefits
• Office Closes at 2:00pm on Fridays 

We move 1million+ circuit breakers every year, and have been around since 2006