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Customer Service Order Processing Jobs in Pennsylvania

Rite Rug Co.

Order Processor (353)

Cranberry Township, PA · On-site

$40K/yr

... Enter service work orders • Schedule services with homeowners/builders Qualifications and Requirements: 1. Have earned a minimum of a High School Diploma or equivalent. 2. Experience with RFMS ...

Brenntag AG

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

Customer Service Representative The Customer Service Representative is responsible for creating a ... This position is responsible for accurate and prompt processing of customer orders and full order ...

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Customer Service Order Processing information

What is customer service order processing?

Customer service order processing refers to the handling of customer orders from the point of sale through to delivery. This role typically involves receiving orders, entering them into a system, verifying details, coordinating with other departments such as shipping and inventory, and addressing any customer inquiries or issues related to their orders. Ensuring accuracy and promptness throughout the process is critical for customer satisfaction. Professionals in this role also communicate updates to customers and resolve problems if they arise during the order fulfillment process.

What are the key skills and qualifications needed to thrive in customer service order processing, and why are they important?

To thrive in Customer Service Order Processing, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with order management systems, CRM software, and Microsoft Office Suite is typically required for managing orders efficiently. Excellent communication, problem-solving abilities, and patience enable professionals to handle customer inquiries and resolve issues effectively. These skills ensure accurate order fulfillment, positive customer experiences, and smooth business operations.

What are some common challenges faced in a customer service order processing role, and how can they be managed effectively?

In a Customer Service Order Processing role, common challenges include handling high volumes of orders during peak periods, resolving order discrepancies, and coordinating effectively with other departments like shipping and inventory. Managing these challenges requires strong organizational skills, attention to detail, and proactive communication with both customers and internal teams. Utilizing order management software and staying adaptable to changing priorities can help streamline workflows and ensure customer satisfaction.

What is the difference between Customer Service Order Processing vs Customer Service Representative?

AspectCustomer Service Order ProcessingCustomer Service Representative
Primary RoleHandling order entry, processing, and trackingAssisting customers with inquiries, complaints, and support
Skills NeededOrder management, data entry, attention to detailCommunication, problem-solving, customer interaction
Work EnvironmentOffice, call centers, online platformsOffice, retail, call centers
Common CertificationsNone required, but familiarity with order systems helpfulCustomer service certifications optional

Customer Service Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer interactions and support. Both roles require strong communication skills, but order processing emphasizes accuracy and technical knowledge of order systems, whereas customer service reps focus on problem-solving and customer satisfaction.

What are popular job titles related to Customer Service Order Processing jobs in Pennsylvania?

For Customer Service Order Processing jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Service Order Processing jobs in Pennsylvania look for?

The top searched job categories for Customer Service Order Processing jobs in Pennsylvania are:

Customer Service Order Processing jobs near you
Infographic showing various Customer Service Order Processing job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Manifester/Order Processor

Keystone Industries

Myerstown, PA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Company Overview:
We are passionate about our employees. We strive to create an environment that is stimulating and motivating and a culture that fosters mutual respect, teamwork, and career development. Come join the Keystone team so we can build your career together!
In addition to competitive starting salaries, we offer a wide variety of competitive benefits, perks and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.
Please visit our website at www.keystoneind.com to learn more about Keystone Industries and career opportunities.
Position Details:
  • Title: Manifester/Order Processor
  • Schedule: 1st shift, 8:00am - 4:30pm, Monday - Thursday; 7:00am - 3:30pm Friday
  • Location:Myerstown, PA (17067)
  • Salary Range: $18.00 hourly, based on experience and qualifications

Job Summary: The Manifester/Order Processor is responsible for preparing customer orders for shipment by accurately selecting, packing, and manifesting products according to company standards. This position ensures timely and error-free order fulfillment, maintains inventory integrity, and supports warehouse operations to meet customer and business requirements.
Essential Functions:
  • Manifest each order to ship UPS or FedEx (Freight, Collect, 3rd Part, COD, multiple).
  • Invoice each pick ticket according to instructions on the order including the billing of freight charges and indicating backorders.
  • Knowledgeable of the packaging operation in the warehouse as it relates to box sizes and order packaging.
  • Knowledgeable of the manifesting procedures and the processes necessary to call an order up, weigh the package(s), print the labels, apply the labels, and close the order.
  • Other duties and responsibilities as assigned.

Qualifications:
  • Proficiency in working with computer systems.
  • Attention to detail.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work effectively in a diverse environment and across the Company.
  • Ability to meet tight deadlines and be well organized.

Education/Certifications:
  • High School Diploma or completion of GED equivalent

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Physical Demands: Employee is required to walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; bend; kneel and climb. The employee must regularly lift and move up to 15 pounds, frequently lift/move up to 25 - 40 pounds.
  • Work Environment: This job primarily operates in a manufacturing environment. However, this position requires one to work both in an office environment and a manufacturing facility. There is a moderate level of noise, heat, dust, dirt, and fumes. Employee frequently works near moving mechanical equipment and chemicals and will be exposed to varying temperatures.

Benefits/Perks:
  • Medical, RX, Dental, and Vision Plans
  • Weekly Pay
  • Flexible Spending Account (FSA) - Medical & Dependent Care
  • 401k Retirement Savings Plan with Safe Harbor - Employer Contribution of 3% Gross Wages
  • Tuition Assistance Program
  • Company-provided Term Life with Voluntary Term Life/Accident/Disability/Critical Illness/Hospital Indemnity
  • Great work/life balance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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