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Customer Service Order Processing Jobs in Pennsylvania

Black Box

Customer Service Representative

Lawrence, PA · On-site

$15.75 - $21.50/hr

Process orders, returns, exchanges, quotes and service requests with a high degree of accuracy. * Document all customer interactions and transactions in the appropriate systems. * Collaborate with ...

Pacer Group

Customer Service Representative

King Of Prussia, PA · On-site

$15.75 - $21.25/hr

Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of client. Working in a customer service team of ...

McCloskey Partners

Customer Service Associate

Telford, PA · On-site

$14.25 - $19.75/hr

Position Summary We are seeking a Customer Service Representative to process customer orders and provide exceptional service from order receipt through delivery. This role requires accurate order ...

Kronospan

Warehouse Order Processor

Shippenville, PA · On-site

$14 - $18/hr

Specifically this position will be responsible for obtaining customer order information, pulling ... process orders and bill of ladings for each LTL order Accurately input dimension data to sample ...

Kronospan

Warehouse Order Processor

Shippenville, PA · On-site

$14 - $18/hr

We explore new processes and we focus on innovation. Our associates share knowledge and experiences ... Specifically this position will be responsible for obtaining customer order information, pulling ...

Kronospan

Warehouse Order Processor

Shippenville, PA · On-site

$14 - $18/hr

Specifically this position will be responsible for obtaining customer order information, pulling ... and timely process orders and bill of ladings for each LTL order • Accurately input dimension ...

RiteRug

Order Processor (353)

Cranberry Township, PA

$40K/yr

... Enter service work orders • Schedule services with homeowners/builders Qualifications and Requirements: 1. Have earned a minimum of a High School Diploma or equivalent. 2. Experience with RFMS ...

Allen Organ Company

Be Seen First

Order Management Specialist

Macungie, PA · On-site

$19 - $25.25/hr

Requirements: · 2-5 years of prior experience in customer service, order entry, and preparing ... quotes in a manufacturing environment. · Proficiency with ERP system, as well as Microsoft Office ...

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Customer Service Order Processing information

What is customer service order processing?

Customer service order processing refers to the handling of customer orders from the point of sale through to delivery. This role typically involves receiving orders, entering them into a system, verifying details, coordinating with other departments such as shipping and inventory, and addressing any customer inquiries or issues related to their orders. Ensuring accuracy and promptness throughout the process is critical for customer satisfaction. Professionals in this role also communicate updates to customers and resolve problems if they arise during the order fulfillment process.

What are the key skills and qualifications needed to thrive in customer service order processing, and why are they important?

To thrive in Customer Service Order Processing, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with order management systems, CRM software, and Microsoft Office Suite is typically required for managing orders efficiently. Excellent communication, problem-solving abilities, and patience enable professionals to handle customer inquiries and resolve issues effectively. These skills ensure accurate order fulfillment, positive customer experiences, and smooth business operations.

What are some common challenges faced in a customer service order processing role, and how can they be managed effectively?

In a Customer Service Order Processing role, common challenges include handling high volumes of orders during peak periods, resolving order discrepancies, and coordinating effectively with other departments like shipping and inventory. Managing these challenges requires strong organizational skills, attention to detail, and proactive communication with both customers and internal teams. Utilizing order management software and staying adaptable to changing priorities can help streamline workflows and ensure customer satisfaction.

What is the difference between Customer Service Order Processing vs Customer Service Representative?

AspectCustomer Service Order ProcessingCustomer Service Representative
Primary RoleHandling order entry, processing, and trackingAssisting customers with inquiries, complaints, and support
Skills NeededOrder management, data entry, attention to detailCommunication, problem-solving, customer interaction
Work EnvironmentOffice, call centers, online platformsOffice, retail, call centers
Common CertificationsNone required, but familiarity with order systems helpfulCustomer service certifications optional

Customer Service Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer interactions and support. Both roles require strong communication skills, but order processing emphasizes accuracy and technical knowledge of order systems, whereas customer service reps focus on problem-solving and customer satisfaction.

What are popular job titles related to Customer Service Order Processing jobs in Pennsylvania?

For Customer Service Order Processing jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Service Order Processing jobs in Pennsylvania look for?

The top searched job categories for Customer Service Order Processing jobs in Pennsylvania are:

Customer Service Order Processing jobs near you
Infographic showing various Customer Service Order Processing job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Spectrum Vascular

Allentown, PA • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 4 hours ago

Job description

Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative will be primarily responsible for supporting our hospital and clinical customers, including our Direct and Distributor partners, ensuring accurate and timely order processing, and helping resolve inquiries with care and professionalism. Additional responsibilities include monitoring the company's Electronic Data Information (EDI) automatic order fulfillment system; including receiving, verifying and processing electronically submitted data. Reporting directly to the Manager of Customer Service, this role is crucial in ensuring our customers receive concierge-level service and fostering positive relationships that reflect Spectrum Vascular's commitment to quality and service.

Role Responsibilities:

· Manage complex customer situations, responding promptly and effectively to address inquiries and resolve issues.

· Receive and process orders for vascular access products and services via email, phone, and electronic systems.

· Responsible for day-to-day monitoring, corrections and releasing of all purchase orders submitted via EDI and GFAX (fax orders converted to electronic transmission) in a timely manner to meet customer expectations.

· Enter and update orders and account information with accuracy and urgency.

· Maintain proper documentation on all orders containing processing exceptions and requiring approval.

· Maintain proper documentation of customer phone interactions.

· Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support.

· Inform field representatives of customer issues and inquiries.

· Provide timely responses to all inquiries from internal and external stakeholders.

· Process product returns.

· Service our EDI customers by facilitating relevant customer information as requested and needed.

· Support hospitals and sales representatives with account setups and updates.

· Apply comprehensive understanding of products, services, and organizational policies to daily work.

Role Competencies:

· Excellent interpersonal and communication skills, both oral and written

· Sharp attention to detail and ability to multitask

· Exceptional organizational skills

· Customer-focused and collaborative team player

· Self-motivated and adaptable to changing priorities

· Performs effectively under pressure

· Proactive in identifying opportunities to improve service and processes

· Ability to work independently and thrive in a fast-paced environment

Role Requirements

· At least 2 years of experience in customer service, sales support and order processing (medical device industry experience preferred)

· EDI experience within the GHX platform is a plus

· Proficient in Microsoft Office

· ERP system experience

Spectrum Vascular is an Equal Opportunity Employer and committed to creating a diverse and inclusive company culture. Spectrum Vascular does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion,
national origin, age, veteran status, or any other protected status under the law.