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Order Processing Spec - Ent

Tallahassee, FL · On-site

$19.65 - $24.57/hr

Ensures accuracy of order processing and reviews reports for any exceptions or issues. Executes ... customer service, and working with vendors, suppliers, and sales. Moderate experience in inputting ...

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Order Processing & Customer Support Specialist

Macedonia, OH · On-site

$600 - $640/wk

Mandatory Experience (Min. 2 years):- * Order Processing. * Customer Support SCOPE OF ... Service Driven (is comfortable to get hands dirty, all-hands-on-deck mind-set, and free of any ego.

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Service Order Dispatcher

Washington, DC

$21 - $28/hr

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This ... Receive and process customer service requests via phone, email, or online platforms * Assign and ...

Rush Enterprises

Order Process Clerk

New Braunfels, TX · On-site

$20 - $21/hr

Experience in order processing, customer service, or a related field preferred. Total Rewards & Compensation: * We offer an exceptional Total Rewards package with outstanding healthcare benefits, a ...

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How much do customer service order processing jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service order processing in the United States is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Customer Service Order Processing, and why are they important?

To thrive in Customer Service Order Processing, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with order management systems, CRM software, and Microsoft Office Suite is typically required for managing orders efficiently. Excellent communication, problem-solving abilities, and patience enable professionals to handle customer inquiries and resolve issues effectively. These skills ensure accurate order fulfillment, positive customer experiences, and smooth business operations.

What are some common challenges faced in a Customer Service Order Processing role, and how can they be managed effectively?

In a Customer Service Order Processing role, common challenges include handling high volumes of orders during peak periods, resolving order discrepancies, and coordinating effectively with other departments like shipping and inventory. Managing these challenges requires strong organizational skills, attention to detail, and proactive communication with both customers and internal teams. Utilizing order management software and staying adaptable to changing priorities can help streamline workflows and ensure customer satisfaction.

What is customer service order processing?

Customer service order processing refers to the handling of customer orders from the point of sale through to delivery. This role typically involves receiving orders, entering them into a system, verifying details, coordinating with other departments such as shipping and inventory, and addressing any customer inquiries or issues related to their orders. Ensuring accuracy and promptness throughout the process is critical for customer satisfaction. Professionals in this role also communicate updates to customers and resolve problems if they arise during the order fulfillment process.

What is the difference between Customer Service Order Processing vs Customer Service Representative?

AspectCustomer Service Order ProcessingCustomer Service Representative
Primary RoleHandling order entry, processing, and trackingAssisting customers with inquiries, complaints, and support
Skills NeededOrder management, data entry, attention to detailCommunication, problem-solving, customer interaction
Work EnvironmentOffice, call centers, online platformsOffice, retail, call centers
Common CertificationsNone required, but familiarity with order systems helpfulCustomer service certifications optional

Customer Service Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer interactions and support. Both roles require strong communication skills, but order processing emphasizes accuracy and technical knowledge of order systems, whereas customer service reps focus on problem-solving and customer satisfaction.

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Customer Service Order Processing jobs near you
Customer Service Order Entry specialist

Customer Service Order Entry specialist

Metro Sales Inc.

Burnsville, MN • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, is an industry leading hardware, software, and managed services provider.
MSI Metro Sales Inc. is seeking an Employee-Owner, Customer service/Order entry specialist, in our Burnsville, MN Headquarters.
The ideal candidate will be responsible for processing orders for supplies from internal and external clients while delivering an exceptional customer service experience. The successful candidate will exhibit attention to detail in processing orders, returns on internal and external systems; maintain call, and email volume expectations with a focus on minimal hold time rates.
Core Responsibilities:
  • Receive and process incoming calls and emails.
  • Process supply orders and submit returns on vendor websites.
  • Strive to exceed team goals: calls per day, average talk time on live calls, % of Productivity, service error rates, supply error rates and phone audits.
  • Maintain team goals for Hold Time and Grade of Service.
  • Process standard reports within excel and proprietary software.
  • Participate in cross training to support other departments as needed
  • Other responsibilities as assigned by Supervisor or Manager.

Minimum Qualifications:
  • High School Diploma or equivalent.
  • Microsoft office products MS Outlook, Excel, and Word
  • Able to travel to all Metro Sales locations (estimated 10 days a year) and Customer locations as needed.
  • Valid Drivers License
  • Clean Driving Record

Preferred Qualifications:
  • Excellent typing & Ten-key skills.
  • Exhibit excellent Communication, organizational and prioritization skills.
  • Prior Customer service experience.

What We Offer:
  • Medical, Dental and Vision Insurance
  • Short- and long-term disability program
  • Life Insurance
  • Educational Development Benefits
  • Employee Stock Ownership Plan (ESOP) + Gainshare
  • 401K+ Match
  • PTO
  • Paid Volunteer Days! Opportunities for community involvement with your peers.

Metro Sales Inc. Vision:
Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
Pay Range: $19 - $20 per hour

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