Customer Service Operations Manager Jobs in Converse, TX

Midland Field Operations Manager

Make an Impact With Us

At Vallourec, we are seeking individuals whose passion and dedication match the strength and resilience of the steel we produce. As the Midland Field Operations Manager, you will lead and coordinate field service operations in Midland Texas, ensuring safe, efficient, and customer-focused service delivery. This role is responsible for managing personnel, resources, budgets, operational performance, and customer relationships while driving continuous improvement and maintaining Vallourec’s high standards for safety and service excellence.

Your Role at a Glance

• Lead, coordinate, and oversee field service operations across multiple service locations.
• Direct and assign service jobs to the appropriate field service personnel.
• Coordinate the availability and utilization of service equipment and resources.
• Manage departmental operating budgets, records, and performance metrics.
• Develop, recommend, and implement operational policies, procedures, and service standards.
• Conduct routine visits to field service locations to support operations and ensure consistency.
• Perform safety audits and promote strategies that strengthen workplace safety performance.
• Train and develop employees on job responsibilities, company policies, and operational procedures.
• Oversee inventory management of service tools, equipment, and accessories.
• Support customer relationships by partnering with Sales and participating in customer visits.
• Maintain collaboration with Sales, Manufacturing, and Service departments to achieve business objectives.
• Provide on-call support as required to meet customer and operational needs.

What Sets You Apart

We’re looking for individuals who bring the right mix of experience, mindset, and motivation:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred.
• Minimum of 5 years of experience in field service or operational leadership roles.
• Strong knowledge of drilling and completion operations and related tubular products/equipment.
• Experience leading teams and managing multiple operational locations.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience working with ERP systems, preferably SAP.
• Strong analytical, organizational, and interpersonal skills.
• Excellent written and verbal communication skills in English.
• Ability to manage priorities, make sound decisions, and execute with attention to detail.
• Willingness and ability to travel frequently, including domestic and international travel.
• Valid driver’s license with an acceptable driving record.
• Ability to successfully complete applicable employment testing and requirements.

What Powers Your Performance

Success in this role is driven by a strong mix of personal ownership, collaboration, and continuous improvement. We value team members who:

• Communicate clearly and constructively
• Collaborate effectively and contribute to team success
• Adapt to change with a positive, proactive mindset
• Take accountability and show initiative in their work
• Demonstrate reliability and pride in performance
• Prioritize safety and act with awareness
• Embrace feedback and use it to grow
• Maintain high attention to detail
• Drive continuous improvement and challenge the status quo
• Support and develop others through shared learning

How We Support Your Success

We’re committed to helping you thrive—on the job and beyond. That’s why we offer a collaborative culture where your ideas drive real change, and career mobility within a stable, essential industry. To support your growth and well-being, we also provide a comprehensive and competitive benefits program, including:

• Medical, Dental, and Vision Coverage
• Company-Paid Life Insurance & Short/Long-Term Disability
• 401(k): Company match 4.5% with no vesting period
• Paid Parental Leave: For birthing and non-birthing parents, including adoptions
• Paid Holidays: 10 days, plus 1 personal floating holiday
• Paid Vacation Time
• Performance-Based Bonus Program
• Tuition Reimbursement

Safety isn’t negotiable, it’s who we are. Every spark, every shift, and every decision is guided by a commitment that goes well beyond compliance. We don’t cut corners; we set the standard. That means clear expectations, continuous training, and shared accountability at every level. Protecting our people is more than a priority—it’s a promise we make to every colleague, every day.