Customer Service Operations Manager Jobs in Converse, TX

Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

The Operations Manager is responsible for overseeing all operations, including production and quality-related functions, while providing leadership, structure, and direction across the department. This role ensures the effective installation, troubleshooting, and maintenance of Flooring Services Southwest products while maintaining high standards of performance and service.

The Operations Manager works closely with leadership to maximize operational uptime and develop processes, methods, and guidelines that support efficient and consistent service delivery. This position requires strong leadership skills, project management experience, and the ability to build and sustain productive relationships with both internal teams and external customers, always with a service-focused mindset.

As a leader within the organization, the Operations Manager is expected to champion continuous improvement and foster a culture of accountability, collaboration, and ongoing development across teams, the department, and the organization as a whole.

• Establish quantitative and qualitative metrics, guidelines, and standards by which the field operations department’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
• Review, analyze, and evaluate business procedures, and implement policies and procedures that will improve day-to-day operations.
• Recruit and manage subcontract work base, ensuring ‘scope of work’ is established & upheld.
• Lead and oversee dispatch team, ensuring proper installer assignment, accurate work order processing, cross-department communication, contractor onboarding, and timely job completion through effective coordination with Accounting, Sales, and Warehouse teams.
• Actively recruit and train personnel, as needed.
• Ensure proper training, goal setting and performance evaluation of all department employees in a timely and constructive manner.
• Coaches and mentors employees and conduct disciplinary action as needed in accordance with company policy.
• Communicates and explains new directives, policies, or procedures to area managers; for major changes, meets with entire field operations staff to explain changes, answer questions, and maintain morale.
• Leads coordination and integration of efforts among operations to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Role Models and lives the Company’s Tenets. Knows the Company’s Vision, Mission, and Objectives and continually communicates and reinforces these to team members.
• Adheres to Standard Operating Procedures, departmental operating guidelines and employee handbook for all aspects of this position.
• Maintains a constructive environment at work, encouraging Insightful and enthusiastic teamwork that generally creates positive attitudes and builds supportive morale.
• Participate in and leads training when needed. This includes learning product knowledge, procedural proficiencies, and computer software.
• Fosters, encourages, and rewards a fun, positive, successful tenet-based culture!

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More