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Customer Service Operations Manager Jobs in Austin, TX

NVA

Hospital Operations Manager

Austin, TX · On-site

... customer service. You will oversee the planning and coordination of hospital operations while ... Manage accounts receivable * Oversee hospital inventory and control facility and administrative ...

NVA

Hospital Operations Manager

Austin, TX · On-site

... customer service. You will oversee the planning and coordination of hospital operations while ... Manage accounts receivable * Oversee hospital inventory and control facility and administrative ...

Amazon

Operations Manager

Round Rock, TX

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

United Rentals

Operations Manager

Buda, TX · On-site

By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...

Amazon

Operations Manager

Round Rock, TX

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Pella Corporation

Operations Manager

Austin, TX · On-site

... customer service skills. Ability to read, interpret, understand and explain documents such as ... Operations Manager Responsibilities/Accountabilities includes the following but not limited to:

Pella Corporation

Operations Manager

Austin, TX · On-site

... customer service skills. Ability to read, interpret, understand and explain documents such as ... Operations Manager Responsibilities/Accountabilities includes the following but not limited to:

Sodexo

Food Operations Manager 1

Austin, TX · On-site

$50K - $65K/yr

... service quality and customer experience. • Experience planning and executing operational and ... Associate degree Management Experience: 2 - 3 years Related Experience: 2 - 3 years What we offer ...

LPL Financial

Operations Manager

Austin, TX · On-site

$72K - $120K/yr

Experience with CRM tools such as Salesforce is a plus * Experience using Smartsheet preferred ... servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of ...

LPL Financial Holdings, Inc.

Operations Manager

Austin, TX · On-site

$72K - $120K/yr

Experience with CRM tools such as Salesforce is a plus * Experience using Smartsheet preferred ... servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of ...

Sodexo Live!

Food Operations Manager 1

Austin, TX

$50K - $65K/yr

The Athletic Food Operations Manager at the University of Texas - Austin, will assist in the ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 1

Austin, TX · On-site

$50K - $65K/yr

The Athletic Food Operations Manager at the University of Texas - Austin, will assist in the ... Hospitality-focused approach centered on service quality and customer experience. Experience ...

LPL Financial

Operations Manager

Austin, TX · On-site +1

$72K - $120K/yr

Experience with CRM tools such as Salesforce is a plus * Experience using Smartsheet preferred ... servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of ...

Biz Voice Boost

Customer Service Assistant

Austin, TX · On-site

$17 - $23.50/hr

Support daily service operations Qualifications: Qualifications * Strong interpersonal skills * Positive and professional demeanor * Detail-oriented and organized * Entry-level candidates welcome ...

Amazon

Operations Manager

Round Rock, TX · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Austin, TX

Customer Service Operations Manager information

See Austin, TX salary details

$44.1K

$122.6K

$134.3K

How much do customer service operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service operations manager in Austin, TX is $122,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Austin, TX? The most popular types of Customer Service Operations jobs in Austin, TX are:
What cities near Austin, TX are hiring for Customer Service Operations Manager jobs? Cities near Austin, TX with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $122,590 per year, or $58.9 per hour.

Hospital Operations Manager

NVA

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description


Due to our continued growth, National Veterinary Associates is seeking to hire Hospital Operations Managers to lead practices across the South Austin Area!
Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? National Veterinary Associatesis actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!
The Opportunity:
As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.
Responsibilities:
  • Complete ownership of P&L, accountable for the hospital's performance
  • Collaborate with regional leadership to identify trends and forecast the hospital's needs
  • Manage accounts receivable
  • Oversee hospital inventory and control facility and administrative costs
  • Manage payroll for hospital staff
  • Develop the hospital schedule and manage labor costs
  • Champion change and identify, document, share, and promote best practices
  • Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
  • Implement new technologies and initiatives to improve operational efficiency
  • Establish and drive the culture of the hospital
  • Track and maintain current licensures for all DVMs
  • Provide feedback and handle challenging conversations
  • Demonstrate and reinforce the highest level of client service

Qualifications:
  • A bachelor's degree in business or a related field is preferred
  • 3-5 years of experience in a managerial role, including customer service experience
  • Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits:
  • Quarterly and Annual Bonus Opportunity
  • Health Insurance Benefits
  • Free Mental Health Benefit Options
  • 401k with Match
  • Competitive PTO Plan
  • Employee discount on pet services

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Headquarters location

Agoura Hills, CA, US

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