Customer Service Operations Associate Jobs in Phoenix, AZ

Actalent has an immediate opening for a Business Operations Associate at our Corporate Office in Tempe, AZ. 

Compensation

Hourly: $21.63

Bonus potential: up to $1000 per quarter

Schedule

Full Time | Permanent 

Monday - Friday | 8:00 AM - 5:00 PM 

Hybrid | 4 days in office - 1 day remote

Job Summary
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable. Qualities include; building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.

Essential Functions

• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with clients to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Develop and maintain customer relationships through weekly touchpoints
• Manage and maintain a multi-million-dollar book of Accounts Receivable
• Support liaison between field offices and other corporate departments
• Responsible for gathering the necessary data to assist management with account specific decisions
• Auditing account specific reports to ensure accurate billing and client specific information
• Work in an ever-evolving environment that thrives on teamwork in order to achieve individual and team goals
• Work at the ground-level gaining experience and insight into our business cycle for future career growth
• Perform various customer service-related activities
• Gain experience using internal and external tools to audit, send and collect on invoicing

Qualifications

• BA / BS degree in Business or Accounting preferred
• Ability to effectively work in a team-oriented environment that is fair, open, honest, humble, competitive
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Ability to balance daily workload through effective time management, prioritization, and organizational skills

About Actalent

With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world.

Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

Our Culture

Actalent is an equal opportunity employer. We are committed to creating and fostering an inclusive environment for all employees. We encourage all employees to bring their most authentic selves to work. To achieve these goals, we offer a range of community groups and service opportunities for all employees.

Allegis Group Foundation

The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.

We form strategic alliances with national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact in the marketplace, and the development offerings they have for our internal employees and consultants. 

Check out our Instagram and LinkedIn to see what it’s like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices

#actalentinternal #LI-Onsite

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.