Complex Operations Manager Jobs in Phoenix, AZ (NOW HIRING)

Job Title:

Location:

What you'll do:

Key Responsibilities may include:

• Lead and manage multiple complex operational and cross functional projects, including process redesign, technology enhancements, and regulatory support initiatives.
• Provide day-to-day guidance and oversight of Operations personnel and may have a small team to lead. Operations processes include document collection, contract repository management, procedure documentation, quality control and assurance testing, technology enhancements, department and enterprise third-party risk reporting, etc.
• Drive operational consistency, issue resolution, and continuous improvement in Third-Party processes and controls.
• Identify and recommend process improvements and drive planning, prioritization, and execution of departmental objectives.
• Support audit, regulatory, and issue remediation activities.
• Review and approve critical documentation, written materials, procedures, job aids, and internal communications.
• Develop, support and/or deliver TPRC presentations, reporting, and materials for committees, audits, exams, and governance forums.
• Assist with training, knowledge transfer, and operational readiness across the team.
• Provide oversight for central mailbox operations, ensuring timely response, appropriate routing, and consistent resolution of requests.
• Review and guide complex inquiries (e.g., NDAs, IRQ questions, scoping discussions), escalating items for leadership decision as needed.
• Conduct analysis across third-party engagements with similar characteristics to confirm consistency in evaluation of similar engagements.
• Resolve questions or concerns from TPRC resources, other stakeholders, or business resources.

What you'll need:

• 6+ years of related experience in Third Party / Vendor Risk Management or similar field.
• Bachelor's degree in related field or equivalent experience.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and skills in Microsoft Word, Excel and Outlook.
• Advanced experience managing multiple concurrent projects and delivering assignments to completion in accordance with defined instructions, prescribed routines, and standard accepted practices.
• Advanced speaking and writing communication skills.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation