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How much do customer service marketing jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for customer service marketing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service Marketing professional typically collaborate with other departments to enhance customer experience?

Customer Service Marketing professionals often work closely with sales, product development, and traditional marketing teams to align messaging and address customer feedback. By sharing insights from customer interactions, they help inform product improvements and targeted campaigns. Regular cross-departmental meetings and collaborative projects are common, ensuring that customer needs are addressed holistically and marketing strategies are continually refined based on real-world feedback.

What is customer service marketing?

Customer service marketing is the practice of using customer service interactions as opportunities to promote a brand, improve customer satisfaction, and drive sales. It involves integrating marketing strategies into customer support channels, ensuring that every touchpoint delivers value and reinforces the company's message. This approach helps build stronger relationships with customers, encourages loyalty, and can turn satisfied clients into brand advocates. By aligning customer service with marketing goals, companies can differentiate themselves in a competitive marketplace.

What is the difference between Customer Service Marketing vs Customer Support Specialist?

AspectCustomer Service MarketingCustomer Support Specialist
Required CredentialsMarketing knowledge, communication skills, sometimes marketing certificationsCustomer service experience, communication skills, technical knowledge
Work EnvironmentOffice, marketing teams, customer engagement platformsCall centers, support desks, online chat platforms
Employer & Industry UsageMarketing departments across various industriesCustomer service departments in retail, tech, telecom
Search & Comparison IntentUnderstanding marketing roles involving customer engagementProviding direct customer support and issue resolution

Customer Service Marketing focuses on engaging customers through marketing strategies, campaigns, and communication to promote products or services. In contrast, Customer Support Specialists handle direct customer inquiries, troubleshoot issues, and provide technical or service assistance. While both roles require strong communication skills, Customer Service Marketing emphasizes marketing knowledge and customer engagement, whereas Customer Support Specialists focus on problem-solving and technical support.

What are the key skills and qualifications needed to thrive as a Customer Service Marketing professional, and why are they important?

To thrive as a Customer Service Marketing professional, you need a solid understanding of marketing principles, customer relationship management (CRM), and often a degree in marketing, communications, or a related field. Familiarity with CRM platforms like Salesforce, digital marketing tools, and analytics software is typically required. Outstanding interpersonal skills, problem-solving ability, and adaptability help you connect with customers and respond effectively to their needs. These skills are crucial for building brand loyalty and driving business growth through positive customer experiences.
More about Customer Service Marketing jobs
What cities are hiring for Customer Service Marketing jobs? Cities with the most Customer Service Marketing job openings:
What states have the most Customer Service Marketing jobs? States with the most job openings for Customer Service Marketing jobs include:
What job categories do people searching Customer Service Marketing jobs look for? The top searched job categories for Customer Service Marketing jobs are:
Customer Service Marketing jobs near you
Infographic showing various Customer Service Marketing job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service/Marketing

Summit Careers Inc.

Cranston, RI

$19.50/hr

Full-time

Posted 4 days ago

Job description

We have an immediate opening for 1st Shift Customer Service Representatives:

Responsibilities of the 1st Shift Customer Service Representative:

  • Process email/phone correspondence
  • Maintain partnerships between businesses with daily communication
  • Provide quotes to customers using pricing lists
  • Enter new sales orders/update existing sales orders with revisions
  • Data Entry

Requirements of the Customer Service Representative:

  • High School Graduate with 3.0 GPA or higher
  • Associates Degree is a plus
  • 3-5 years of prior marketing or customer service required

APPLY TODAY!

Job Type: Full-time
Min. Pay Rate: $19.50 per hour
Shift: 1st Shift -8:00am-4:30pm M-F