ZipRecruiter

Log In

1

Customer Service Manager Jobs in Sun Prairie, WI

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Cintas

Service Manager

Madison, WI · On-site

Requisition Number: 231645 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Madison, WI · On-site

Requisition Number: 223890 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Madison, WI · On-site

Requisition Number: 223890 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Hy-Vee, Inc.

Service Manager

Madison, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Fitchburg, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Oregon, WI

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Madison, WI

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Madison, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...

Bridgestone Americas, Inc

Service Manager

Madison, WI

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Cintas

Service Manager

Madison, WI

Requisition Number: 231645 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Sun Prairie, WI

Customer Service Manager information

See Sun Prairie, WI salary details

$23.8K

$56.4K

$98.3K

How much do customer service manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer service manager in Sun Prairie, WI is $56,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Sun Prairie, WI? The most popular types of Customer Service jobs in Sun Prairie, WI are:
What are popular job titles related to Customer Service Manager jobs in Sun Prairie, WI? For Customer Service Manager jobs in Sun Prairie, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Sun Prairie, WI look for? The top searched job categories for Customer Service Manager jobs in Sun Prairie, WI are:
What cities near Sun Prairie, WI are hiring for Customer Service Manager jobs? Cities near Sun Prairie, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Sun Prairie, WI as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $56,429 per year, or $27.1 per hour.

Automotive Service Manager

Byrider

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Byrider - 5234 High Crossing Blvd, - Madison, WI 53718

Automotive Service Manager

Growing automotive company!

Automotive Service Manager career opportunity!

Rewards for Automotive Service Manager:

  • Up to $70,000.00 salary based on experience
  • Additional monthly bonus potential up to $1k
  • Monday - Friday work hours
  • Full benefits- Health, Dental, Vision, PTO & 401k
  • Extensive training & support

Responsibilities of Automotive Service Manager:

  • Oversee service department operations
  • Hire, train & develop automotive service team
  • Maintain a safe work environment
  • Maintain shop supplies & parts inventory
  • Drive production & enforce quality standards
  • Ensure a high level of customer service
  • Partner with other departments as needed

Requirements of Automotive Service Manager:

  • Automotive Service Manager experience
  • Valid driver's license
  • Good computer, leadership & customer service skills

Backgrounds for Automotive Service Manager:

  • Automotive Service Manager
  • Automotive Store Manager
  • Independent Service Manager
  • Assistant Service Manager
  • Lead Service Writer/Advisor
  • Shop Foreman
  • Lead Automotive Technician

Hours for Automotive Service Manager:

  • Monday - Friday
  • 8-5
  • No nights or weekends