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Customer Assistant Jobs in Sun Prairie, WI (NOW HIRING)

Pro Mach

Customer Service Representative

Middleton, WI · On-site

$16.50 - $22.25/hr

Customer Service Representative At ProMach, we're looking for people who want to shine. You'll have ... Help with any marketing programs and promotions that drive parts sales * Assist with gathering ...

Pro Mach

Customer Service Representative

Middleton, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you'll be challenged and rewarded. Impact our customers ... Help with any marketing programs and promotions that drive parts sales * Assist with gathering ...

Wisconsin

Instructional Designer - Assistant

Madison, WI · On-site

$50K - $65K/yr

Instructional Designer - Assistant Job Category: Academic Staff Employment Type: Regular Job ... Demonstrated skill and experience providing excellent customer service to internal and external ...

VIOC

Assistant Service Center Manager

Watertown, WI

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

VIOC

Assistant Service Center Manager

Madison, WI

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

VIOC

Assistant Service Center Manager

Middleton, WI · On-site

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

VIOC

Assistant Service Center Manager

Sun Prairie, WI · On-site

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

VIOC

Assistant Service Center Manager

Madison, WI

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

VIOC

Assistant Service Center Manager

Madison, WI

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

VIOC

Assistant Service Center Manager

Stoughton, WI

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Sun Prairie, WI

Customer Assistant information

See Sun Prairie, WI salary details

$14

$20

$23

How much do customer assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer assistant in Sun Prairie, WI is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $21.54 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Sun Prairie, WI? The most popular types of Customer jobs in Sun Prairie, WI are:
What are popular job titles related to Customer Assistant jobs in Sun Prairie, WI? For Customer Assistant jobs in Sun Prairie, WI, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Sun Prairie, WI look for? The top searched job categories for Customer Assistant jobs in Sun Prairie, WI are:
What cities near Sun Prairie, WI are hiring for Customer Assistant jobs? Cities near Sun Prairie, WI with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,675 per year, or $20 per hour.

Customer Service Representative

Action Plumbing, Heating, AC and Electric

Sun Prairie, WI • On-site

$15.50 - $21.25/hr

Full-time

Re-posted 5 days ago

Job description

Job Description:
The duties and responsibilities of the position will consist of, but are not limited to, the following:
Responsibilities:
  • Consult with customers by telephone or in-person to provide information about products or services, book calls, update customer files, or obtain details of and find resolutions to complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Refer unresolved customer grievances to designated department leads for further investigation
  • Determine charges for services requested, collect deposits or payments or arrange for billing
  • Contact customers to respond to inquiries or to notify them schedule adjustments
  • Solicit sales of new or additional services or products
  • Check in shipped parts, and schedule with customer
  • Assist technicians with current jobs, purchase orders and rescheduling appointments
  • Assist with registration and permits for installs
  • Track incoming service calls and assign the appropriate technician to the job
  • Relay work orders, messages, or information to or from work crews, or supervisors
  • Coordinate service technician arrival times with customers
  • Communicate with customers after work is completed to ensure 100% customer satisfaction
  • Manage and update customer database with complete and accurate information
  • Oversee service technician's daily schedules and make updates as needed
  • Respond positively to calls from customers to understand their needs and effectively schedule work orders
  • Provide exceptional customer service to customers
  • Communicate clearly and efficiently with customers and technicians
  • Excellent customer service skills
  • Highly self-motivated to complete tasks in a timely manner
  • Geographical knowledge of service areas or map reading skills
  • Other duties as assigned

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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