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Customer Assistant Jobs in Marathon, WI (NOW HIRING)

Roehl Transport

Customer Service Assistant

Marshfield, WI · On-site

$17.25 - $23.75/hr

As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering "confidence and satisfaction" to our customers. In this position, you will: * Schedule pick-up ...

Vyron

Application Engineer

Wausau, WI

Create quotations and submittals for the customer * Assist with training and developing the Inside Sales Group * Stay current on any training required by our suppliers Requirements * BS degree in ...

Vyron

Application Engineer

Wausau, WI

Create quotations and submittals for the customer * Assist with training and developing the Inside Sales Group * Stay current on any training required by our suppliers Requirements * BS degree in ...

Vyron

Application Engineer

Wausau, WI · On-site

Create quotations and submittals for the customer * Assist with training and developing the Inside Sales Group * Stay current on any training required by our suppliers Requirements * BS degree in ...

Dental Crafters

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you'll be one of the first voices our clients hear-providing ... Send timely correspondence and follow-ups to ensure client satisfaction * Assist with order entry ...

Fleet Farm

Customer Service Lead

Marshfield, WI · On-site

Conduct any cash office activities and outside cash handling improvement * Assist with all service ... Responsible for customer service supply ordering and inventor * Ensure cash register lanes never ...

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Customer Assistant information

See Marathon, WI salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer assistant in Marathon, WI is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $20.82 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What cities near Marathon, WI are hiring for Customer Assistant jobs?

Cities near Marathon, WI with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Marathon, WI as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,353 per year, or $19.4 per hour.

Customer Service Assistant

Roehl Transport

Marshfield, WI • On-site

$17.25 - $23.75/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 21 days ago

Roehl Transport rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

The Opportunity:
Now is your chance to help move America's freight as a Customer Service Assistant (CSA) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA President's Award-winning carrier!
As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering "confidence and satisfaction" to our customers. In this position, you will:
  • Schedule pick-up and delivery appointments for freight while taking into account factors such as customer requirements, legal transit time, and driver productivity
  • Communicate effectively with customers via telephone, email, and other forms of communication to grow and develop relationships
  • Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts
  • Maintain accurate notes regarding customer interactions and preferred scheduling protocols
  • Entering Customer loads with accurate information and in a timely manner
  • Managing trailer pools as needed to maintain customers' expectations
  • Using your knowledge and skills to make educated decisions
  • Ensure all loads are meeting the customers' service expectations

The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. As a Customer Service Assistant you will be developing your knowledge and skills in transportation to be able to advance into Customer Service Representative position.
Therefore, you must possess the following skills:
  • Effective & timely communication with a diverse audience through multiple modes
  • Creative problem-solving
  • Strategic thinking
  • Collaboration with team members
  • Strong desire to develop and learn new skills
  • Strong decision making skills based on information provided
  • Thrive in a fast pass environment
  • Strong time management skills
  • Adaptability to changing priorities

The Wage:
You will earn a competitive salary and have the opportunity to earn two monthly bonuses Additionally, you are eligible for medical, dental, 401k, profit sharing, paid time off, and tuition reimbursement if you are interested in advancing your education.
The Company:
Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Now, more than 60 years later, Roehl Transport is one of North America's safest trucking companies as recognized by the American Trucking Association (ATA). Roehl Transport is a 5-time recipient of the ATA President's Award, the trucking industry's highest safety honor.
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.

What Roehl Transport employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Roehl Transport logo

About Roehl Transport

Sourced by ZipRecruiter

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies. At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.

Industry

Trucking

Company size

1,001 - 5,000 Employees

Headquarters location

Marshfield, WI, US

Year founded

1962

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