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Customer Service Manager Jobs in Rosenberg, TX (NOW HIRING)

Rush Enterprises

Service Manager

Sealy, TX · On-site

$120K/yr

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service ...

Rush Enterprises

Service Manager

Sealy, TX · On-site

$90K - $120K/yr

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service ...

Rush Enterprises

Service Manager

Sealy, TX · On-site

Responsibilities The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance ...

Terminix

Service Manager

Houston, TX · On-site

Our Service Managers play a key leadership role in our local Terminix branches. This role is all ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

United Rentals

Service Manager

Houston, TX · On-site

As a Service Manager at a United Rentals Mobile Storage branch, you'll be the leader of a major ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

Midas

Automotive Service Manager

Richmond, TX · On-site

$18 - $30/hr

Vision insurance At Midas we are dedicated to providing quality services to customer vehicles in ... We are looking for automotive service managers to manage and direct all service department ...

Allied Orion Group

Service Manager

Houston, TX

The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed. JOB SUMMARY Along with the Community Manager, the ...

Allied Orion Group

Service Manager

Houston, TX

The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed. JOB SUMMARY Along with the Community Manager, the ...

Rentokil

Service Manager

Houston, TX

Our Service Managers play a key leadership role in our local Terminix branches. This role is all ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

Allied Orion Group

Service Manager

Houston, TX

The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed. JOB SUMMARY Along with the Community Manager, the ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rosenberg, TX

Customer Service Manager information

See Rosenberg, TX salary details

$21.9K

$51.8K

$90.1K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Rosenberg, TX is $51,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $62,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rosenberg, TX?

The most popular types of Customer Service jobs in Rosenberg, TX are:

What are popular job titles related to Customer Service Manager jobs in Rosenberg, TX?

For Customer Service Manager jobs in Rosenberg, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Rosenberg, TX look for?

The top searched job categories for Customer Service Manager jobs in Rosenberg, TX are:

What cities near Rosenberg, TX are hiring for Customer Service Manager jobs?

Cities near Rosenberg, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rosenberg, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,751 per year, or $24.9 per hour.

Service Manager

Rush Enterprises

Sealy, TX • On-site

$120K/yr

Full-time

Retirement

Re-posted 20 days ago

Rush Enterprises rating

7.3

Company rating: 7.3 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

51st of 155 rated car dealerships

Job description

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

Rush Truck Centers opens the door to the world of opportunity.  We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird.  We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

  • Prepare and administer an annual operating budget for the service department.
  • Monitor and control the performance of the department using appropriate reporting and tracking systems.
  • Monitor technicians’ daily productivity reports and corresponding payroll records.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Prepare pricing guides and maintenance menus for frequent labor operations.
  • Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
  • Maintain reporting systems required by general management and corporate personnel.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

  • High school diploma.
  • Two years’ service department experience in a commercial dealership environment.

  • Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.


Minimum Pay Rate
USD $90,000.00/Yr.
Maximum Pay Rate
USD $120,000.00/Yr.Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

What Rush Enterprises employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Rush Enterprises

Sourced by ZipRecruiter

Rush Enterprises "keeps the country running". A Fortune 500 company, we are the largest commercial vehicle dealer group in North America and are 8000+ employees strong and growing. Therefore, our impact (and soon-to-be your impact) is far-reaching.

Industry

Trucking

Company size

5,001 - 10,000 Employees

Headquarters location

New Braunfels, TX, US

Year founded

1965

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