1

Customer Service Manager Jobs in Rosenberg, TX (NOW HIRING)

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

You will work closely with the Operations Department, the Inventory Supervisor, the Customer Service Manager and other terminal departments to coordinate orders, maintain accurate inventories and ...

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities, Key Responsibilities * Client Engagement: Conduct daily one-on-one ...

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities, Key Responsibilities * Client Engagement: Conduct daily one-on-one ...

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities, Key Responsibilities * Client Engagement: Conduct daily one-on-one ...

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Service Manager

Houston, TX · On-site

$30 - $35/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

This role will own service performance, customer satisfaction, and recurring revenue growth, while ... Manage service contracts. * Establish and maintain subcontractor relationships around the country.

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

next page

Showing results 1-20

Customer Service Manager information

See Rosenberg, TX salary details

$21.9K

$51.8K

$90.1K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Rosenberg, TX is $51,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $62,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Service jobs in Rosenberg, TX?

The most popular types of Customer Service jobs in Rosenberg, TX are:

What are popular job titles related to Customer Service Manager jobs in Rosenberg, TX?

For Customer Service Manager jobs in Rosenberg, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Rosenberg, TX look for?

The top searched job categories for Customer Service Manager jobs in Rosenberg, TX are:

What cities near Rosenberg, TX are hiring for Customer Service Manager jobs?

Cities near Rosenberg, TX with the most Customer Service Manager job openings:

Infographic showing various Customer Service Manager job openings in Rosenberg, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,751 per year, or $24.9 per hour.

Airline Customer Service Manager IAH

Houston, TX • On-site


Hallmark Aviation Services
Transportation and Warehousing • 1 - 5K employees

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 67 rated aviation services

People enjoy working here

Respectful managers

Good training


$45K - $50K/yr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago


Job description

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service..... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED:

• Proven LEADERSHIP abilities & ORGANIZATIONAL skills

• 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred

• Excellent interpersonal, coaching and counseling skills

• Understand that staff development is a leader’s responsibility

• Self-driven focus on Customer and Client satisfaction

• Ability to excel under pressure of meeting extreme deadlines

• Able to communicate effectively, both verbally and in writing

• Experienced in planning a roster and monitoring work schedules

• Able to solve daily problems and make quick decisions within the operation

• Flexible and able to promote positive attitudes from subordinates

• Computer Software (Word & Excel), typing, and ticketing experience

• Able to work varied hours

• Provide hands-on supervision of the staff and delegate workload

• Provide direct customer relations support

• Ensure that account operates according to schedule and service level agreements

• Recruit, interview, and hire staff

• Oversee the long-term analysis of manpower needs, groom potential leaders

• Ensure cross training as well as provide new and refresher training for staff members

• Manage attendance records and ensure appropriate shift coverage

• Handle discipline and motivation issues

• Process promotion, demotion and termination paperwork

• Enforce safety, security, and grooming standards

• Administer performance reward programs

• Control the budget for labor costs and allocation

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Job Location: IAH Airport, Texas, United States

Position Type: Full-Time

Salary: 45k to 50K

Language: English Required

Company Description

Leading above the wing ground handling company with over 36 years in the Business


Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Social media


What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom