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Customer Service Manager Jobs in Rosenberg, TX (NOW HIRING)

Vallen

Customer Service Manager

Houston, TX · On-site

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Vallen

Customer Service Manager

Houston, TX

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Holiday World RV

Service Manager

Katy, TX

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Team Gillman

Service Manager

Houston, TX

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager ...

Holiday World RV

Service Manager

Katy, TX · On-site

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise. Key Responsibilities * Client Engagement: Conduct daily one-on-one client status meetings ...

Deutz

Service Manager

Houston, TX · On-site

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

Sprouts Farmers Market

Service Manager

Pearland, TX

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Pearland, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Pearland, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rosenberg, TX

Customer Service Manager information

See Rosenberg, TX salary details

$21.9K

$51.8K

$90.1K

How much do customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service manager in Rosenberg, TX is $51,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $62,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rosenberg, TX? The most popular types of Customer Service jobs in Rosenberg, TX are:
What are popular job titles related to Customer Service Manager jobs in Rosenberg, TX? For Customer Service Manager jobs in Rosenberg, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rosenberg, TX look for? The top searched job categories for Customer Service Manager jobs in Rosenberg, TX are:
What cities near Rosenberg, TX are hiring for Customer Service Manager jobs? Cities near Rosenberg, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rosenberg, TX as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,751 per year, or $24.9 per hour.

Customer Service Manager

Vallen

Houston, TX • On-site

Full-time

Re-posted 26 days ago

Job description

Position Summary:
The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically competent support across customer orders, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. The manager coordinates with the General Manager when coaching and developing, the Customer Service, Solution Support, and Technical Customer Service teams while working closely with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to ensure customer needs are met and company policies, pricing guidelines, service standards, and performance goals are achieved.
Essential Job Duties and Responsibilities:
  • Lead team in accordance with company policies and applicable laws, including interviewing, onboarding, training, planning, assigning and directing work and coaching.
  • Develop associate skills, product knowledge, technical competency, system capability, and customer service behaviors through training, coaching, feedback, and team performance expectations.
  • Create a motivating, accountable, and customer-focused work environment that supports associate growth, engagement, cross-training, and succession planning.
  • Manage the team in resolving customer complaints quickly and appropriately, including coordinating Customer Feedback Response processes for technical product or service concerns.
  • Make sound decisions regarding customer issue handling within company policy, escalating complex pricing, contractual, technical, or service issues when appropriate.
  • Promote strong customer relationships across multiple market segments by ensuring consistent service standards, proactive communication, and thorough follow-through.
  • Provide leadership for customer requests requiring review of technical data, specifications, drawings, application requirements, and product options in order to develop accurate quotations and recommendations.
  • Coordinate with Sales, Production, Engineering, Product Managers, Sales Managers, Marketing, and customers to provide technical product specification and pricing information.
  • Guide the team in offering value-engineered Encon alternatives that meet application needs that are customer focused.
  • Manage budgetary and formal bid request activity, including review of product specifications, bid parameters, qualifications, stipulations, due dates, and project requirements.
  • Document customer service performance against service KPI goals, quote responsiveness, order accuracy, customer issue resolution, productivity expectations, and digital utilization goals.
  • Identify process, system, communication, training, and workflow improvements that increase customer satisfaction, reduce errors, accelerate response times, and improve team productivity.
  • Partner with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to implement strategic initiatives and resolve cross-functional customer service issues.
  • Keep the customer service team current on changes in pricing, products, program parameters, business processes, and customer requirements.
  • Perform other duties as assigned.

Job Qualifications:
  • Bachelor's degree preferred; equivalent combination of education, customer service, inside sales, technical support, manufacturing support, or leadership experience may be considered.
  • Five or more years of customer service, inside sales, sales operations, technical customer support, project support, or manufacturing customer support experience preferred.
  • Three or more years of supervisory or people leadership experience preferred, including coaching, performance management, training, scheduling, and workload prioritization.
  • Experience using ERP systems required; Epicor Manufacturing or similar manufacturing ERP experience preferred.
  • Experience with CRM systems, project tracking, quote management, order entry, and customer documentation required.
  • Proficiency with Microsoft Office, including Excel, required.
  • Ability to understand and interpret customer specifications, drawings, technical requirements, product information, procedure manuals, operating instructions, and commercial terms.
  • Ability to calculate figures and amounts such as discounts, commissions, percentages, proportions, pro-rata amounts, sales order dollars, areas, and volumes.
  • Strong written and verbal communication skills, including professional phone and email communication with customers, associates, and cross-functional partners.
  • Strong data entry accuracy, documentation discipline, and ability to use computers, scanning devices, copier, fax, telephone, and related office equipment.
  • Ability to handle difficult customer situations with diplomacy, urgency, sound judgment, and a customer-responsive mindset.

Preferred Qualifications:
  • Degree, diploma, certificate, or training in a STEM, technical, engineering, manufacturing, business, or related field.
  • Mechanical, electrical, manufacturing, industrial product, or related technical aptitude is strongly preferred. This is a product and manufacturing-focused technical support environment, not an IT-focused role.
  • Experience with project estimation, takeoffs, formal bids, technical quotations, or value-engineered product recommendations.
  • Experience supporting safety products, industrial products, engineered systems, manufacturing, distribution, or business-to-business customer environments.
  • Experience reviewing technical drawings, submittals, specifications, code-related requirements, or BIM-related information.
  • Bilingual English/Spanish communication skills.

Work Environment & Physical Demands:
Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.
  • Onsite, in-person role performed primarily in an office or manufacturing-support environment.
  • Regular use of computer, telephone, email, ERP/CRM systems, scanner, copier, fax machine, and related office equipment.
  • May be required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, and occasionally lift or carry loads up to ten pounds.
  • Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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