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Executive Customer Service Jobs in Rosenberg, TX

Tyndale

National Account Executive

Houston, TX · Remote

If you excel at consultative selling, executive-level relationship management, and building lasting ... service-related challenges that may impact the customer relationship. Business Growth ...

Avalon Suites

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

... our growing Executive Suite. Ideal candidates must have excellent attention to detail and the ... level customer service to clients and customers • Answer phones, schedule conference rooms ...

GGT Worldwise

Customer Service Coordinator

Houston, TX · On-site

$17.25 - $22.50/hr

Provide best in class service for C-Suite executives, corporate travel departments, business ... customer service experience * Travel or Corporate Aviation industry experience or interest ...

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All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Rosenberg, TX

Executive Customer Service information

See Rosenberg, TX salary details

$15

$27

$37

How much do executive customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for executive customer service in Rosenberg, TX is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $34.76 per hour, depending on experience, location, and employer.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.
What are the most commonly searched types of Customer Service jobs in Rosenberg, TX? The most popular types of Customer Service jobs in Rosenberg, TX are:
What cities near Rosenberg, TX are hiring for Executive Customer Service jobs? Cities near Rosenberg, TX with the most Executive Customer Service job openings:
Executive Customer Service jobs near you

Construction Project Executive - Mechanical

IES Holdings, Inc.

Sugar Land, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

The National Construction Project Executive - Data Center (Mechanical) is a senior executive leader responsible for the strategic oversight, operational excellence, and profitable execution of mechanical construction programs serving hyperscale, colocation, enterprise, and mission-critical data center customers nationwide. This leader provides leadership for all aspects of mechanical project delivery, including preconstruction, procurement, construction, commissioning, customer engagement, and operational performance. The role serves as the primary executive interface with key data center customers and internal stakeholders, ensuring projects are delivered safely, on schedule, within budget, and in accordance with the stringent reliability and quality requirements of mission-critical facilities. The ideal candidate possesses deep expertise in data center cooling infrastructure, mission-critical mechanical systems, large-scale construction operations, and customer relationship management, with a proven record of leading complex project portfolios and driving growth within the rapidly expanding data center market.
Key Responsibilities
Strategic Leadership & Market Growth
  • Develop and execute a national strategy for mechanical construction services supporting hyperscale, colocation, AI, cloud, semiconductor, and mission-critical data center customers.
  • Collaborate with executive leadership to identify market opportunities, expand customer relationships, and drive profitable growth.
  • Establish national standards, best practices, and operational procedures for mechanical construction execution across all regions.
  • Serve as an internal subject matter expert on data center mechanical infrastructure, emerging cooling technologies, and mission-critical construction trends.
  • Support strategic planning initiatives focused on long-term customer partnerships and operational scalability.

Executive Customer Leadership
  • Serve as Executive Sponsor for key hyperscale and colocation customer accounts.
  • Develop and maintain executive-level relationships with customer construction, engineering, design, operations, and procurement leaders.
  • Lead executive business reviews, project performance meetings, and strategic account planning sessions.
  • Ensure customer expectations are aligned with project execution and operational performance.
  • Drive customer satisfaction, repeat business opportunities, and long-term strategic partnerships.

Project & Program Oversight
  • Provide executive oversight of large-scale mechanical construction projects and national data center programs.
  • Ensure successful execution of projects involving mission-critical cooling and mechanical infrastructure.
  • Review project schedules, financial performance, manpower plans, procurement status, commissioning readiness, and risk assessments.
  • Support project teams in resolving complex technical, operational, contractual, and staffing challenges.
  • Ensure consistency in project delivery, reporting, forecasting, and governance processes across all regions.

Financial Performance & Business Management
  • Maintain accountability for portfolio revenue, profitability, cash flow, and overall operational performance.
  • Review project forecasts, labor productivity metrics, procurement costs, and margin performance.
  • Identify opportunities to improve operational efficiency and increase profitability.
  • Participate in contract negotiations, change order strategy development, claims resolution, and risk mitigation efforts.
  • Support annual budgeting, forecasting, and strategic business planning activities.

Operational Excellence
  • Standardize best practices for mechanical construction execution across all data center projects.
  • Promote innovative construction methods, prefabrication, modularization, digital construction tools, and lean project delivery practices.
  • Improve project execution through continuous process improvement initiatives.
  • Ensure coordination between engineering, procurement, fabrication, construction, commissioning, and customer teams.
  • Drive consistency in startup, commissioning, and owner turnover processes.

Safety, Quality & Risk Management
  • Champion a world-class safety culture focused on incident prevention and operational excellence.
  • Ensure compliance with company, customer, and regulatory safety standards.
  • Lead executive-level safety reviews and risk assessments.
  • Promote rigorous quality assurance and quality control processes to support mission-critical reliability requirements.
  • Ensure project teams achieve commissioning readiness and successful mechanical system turnover milestones.

Talent Development & Organizational Leadership
  • Build and develop a high-performing national team of Project Executives, Operations Directors, Program Managers, Project Managers, and Construction Managers.
  • Lead succession planning and leadership development initiatives.
  • Recruit and retain top-tier mission-critical mechanical construction talent.
  • Foster a culture of accountability, collaboration, innovation, and customer-focused execution.

Specific Qualifications
Education
  • Bachelor's degree in Mechanical Engineering, Construction Management, Engineering Technology, Business Administration, or related field preferred.
  • Advanced leadership training or graduate education is a plus.

Experience
  • 15+ years of progressive leadership experience in mechanical construction.
  • 10+ years managing mission-critical, data center, industrial, healthcare, semiconductor, or advanced technology projects.
  • Proven experience overseeing large-scale mechanical construction portfolios across multiple regions.
  • Demonstrated success supporting hyperscale and colocation data center customers.
  • Experience managing projects exceeding $100M individually and portfolios exceeding $1B annually preferred.

Technical Expertise - Strong understanding of:
Mission-Critical Cooling Systems
  • Chilled water systems
  • Air-cooled and water-cooled cooling plants
  • Cooling towers
  • Chillers
  • Pumps and hydronic systems
  • Heat rejection systems
  • Direct-to-chip liquid cooling
  • Rear-door heat exchangers
  • Immersion cooling technologies
  • Thermal energy storage systems

Mechanical Infrastructure
  • HVAC systems
  • CRAH and CRAC units
  • Dedicated outdoor air systems (DOAS)
  • Computer room environmental controls
  • Industrial ventilation systems
  • Refrigeration systems
  • Fuel oil systems
  • Natural gas systems
  • Mechanical piping systems
  • Process piping systems

Data Center Construction
  • Prefabricated mechanical skids
  • Modular mechanical plants
  • Building Information Modeling (BIM)
  • Virtual Design and Construction (VDC)
  • Integrated Project Delivery (IPD)
  • Startup and commissioning processes
  • Integrated Systems Testing (IST)
  • Operational readiness and turnover

Company Overview
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.
Our commitment to our employees is reflected by our actions:
  • Safety is Priority One - and our record shows it
  • Competitive Pay
  • Company 401K plan with Employer Contribution Match
  • Company Paid Time Off
  • Company Paid Life Insurance
  • Choice of Medical Coverage including Prescription and Short Term Disability Plans
  • Choice of Dental and Vision Coverage
  • Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
  • Auto and Home Insurance Discount Programs

Additional Data
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
IES Participates in E-Verify/IES participa en el programa E-Verify
E-Verify Information/ Información sobre E-Verify
English/Español
Right to Work/Ley de Derecho al Trabajo
English/Español

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