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Customer Service Manager Jobs in Riverside, IL (NOW HIRING)

Greif

Customer Service Manager

Carol Stream, IL · On-site

$90K - $153K/yr

Job Requisition #: 034388 Customer Service Manager (Open) The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif ...

Greif, Inc.

Customer Service Manager

Carol Stream, IL · On-site

$90K - $153K/yr

Job Requisition #: 034388 Customer Service Manager (Open) The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif ...

Duravant

Customer Service Manager

Wood Dale, IL

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

NVENIA

Customer Service Manager

Wood Dale, IL

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

FXI

Customer Service Manager

West Chicago, IL · On-site

Customer Service Manager Job Type: On-Site Location: West Chicago, IL. Reports To: Plant Manager Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial ...

Canteen

Customer Service Manager - Chicago, IL

Chicago, IL · On-site

$51K - $55K/yr

... service support • Manage customer account maintenance, including updating records, addressing back-ordered products, and handling communications related to statements, invoices, and payments • ...

New

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

TLC MANAGEMENT CO

Service Manager

Naperville, IL · On-site

$30 - $40/hr

Our property management company is looking for a Service Manager (SM) for our beautiful 272-unit ... Provide exceptional customer care to our residents and guests. * Work closely with the Community ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, IL

Customer Service Manager information

See Riverside, IL salary details

$24.6K

$58.3K

$101.5K

How much do customer service manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer service manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Service Manager jobs? Cities near Riverside, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

Waterstone Human Capital

Schaumburg, IL • On-site

$100K/yr

Other

Posted 14 days ago

Job description

🚨 CUSTOMER SERVICE MANAGER | Schaumburg, IL 🚨



Before applying, please make sure you meet ALL of the following:

✅ Bachelor’s Degree (REQUIRED)

✅ Customer Service leadership experience within a manufacturing company

✅ B2B manufacturing experience


Unfortunately, candidates who do not meet all three requirements will not be considered.


A well-established, family-owned manufacturer (~500 employees, ~$100M annual revenue) is seeking a Customer Service Manager to lead and develop a team of CSRs!


📍 Schaumburg, IL

🏢 On-site Monday-Friday

💰 Base Salary: Up to ~$100K

🕗 Hours: Monday–Friday, 8:00 AM–5:00 PM (fully onsite)

👥 Team Size: Managing 8–10 customer service reps


What you’ll be doing:

🔹 Leading, coaching, and developing a customer service team

🔹 Driving customer satisfaction, order management, and issue resolution

🔹 Partnering closely with Sales, Production, Shipping, and Operations

🔹 Improving processes, systems, and overall customer experience

🔹 Supporting major customers and distributors while helping solve complex business challenges


Why people like this opportunity:

✨ Stable, growing family-ownedbusiness

✨ Visible leadership role with direct impact on the organization

✨ Collaborative culture with cross-functionalexposure

✨ Opportunity to make meaningful process improvements

Apply