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Customer Service Manager Jobs in Riverside, IL (NOW HIRING)

The Hire Solution

CSR Manager

Oakbrook Terrace, IL

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Berman Auto Group

Service Manager

Lincolnwood, IL

$125K - $150K/yr

Service Manager Pay: $125,000 - $150,000 year Job Location: Lincolnwood, IL Schedule: Full Time ... Address customer concerns promptly and professionally to resolve issues * Monitor key performance ...

Berman Auto Group

Service Manager

Lincolnwood, IL · On-site

$125K - $150K/yr

Service Manager Pay: $125,000 - $150,000 year Job Location: Lincolnwood, IL Schedule: Full Time ... Address customer concerns promptly and professionally to resolve issues * Monitor key performance ...

Koenig & Bauer US, Inc

Service Manager

Chicago, IL · Remote

$100K - $125K/yr

Customer Escalations: Serve as the primary point of contact for complex customer issues, billing ... Minimum of 2-5 years of progressive operational/service management experience in industrial ...

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

Midas

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

M&K Truck Centers

Service Manager

Alsip, IL · On-site

Customer Focus : Monitor service trends to implement improvements and collaborate with your team to ... Financial Management : Understand business metrics and lead daily operations to achieve ...

Cintas

Service Manager

Bedford Park, IL

$74K - $99K/yr

Requisition Number: 225874 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Titan Security Group

Service Manager

Chicago, IL

$130K - $160K/yr

The Service Manager will oversee: * Service Coordinators (dispatch / scheduling) * Field Service ... Customer satisfaction * Identify opportunities to improve efficiency, scalability, and service ...

Midas

Automotive Service Manager

Orland Park, IL

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Midas

Automotive Service Manager

Orland Park, IL

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Titan Security Group

Service Manager

Chicago, IL · On-site

The Service Manager will oversee: * Service Coordinators (dispatch / scheduling) * Field Service ... Customer satisfaction * Identify opportunities to improve efficiency, scalability, and service ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, IL

Customer Service Manager information

See Riverside, IL salary details

$24.6K

$58.3K

$101.5K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Riverside, IL?

The most popular types of Customer Service jobs in Riverside, IL are:

What job categories do people searching Customer Service Manager jobs in Riverside, IL look for?

The top searched job categories for Customer Service Manager jobs in Riverside, IL are:

What cities near Riverside, IL are hiring for Customer Service Manager jobs?

Cities near Riverside, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Riverside, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,313 per year, or $28 per hour.

CSR Manager

The Hire Solution

Oakbrook Terrace, IL

Full-time

Re-posted 1 hour ago

Job description

Company Description

Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private.

Job Description

Responsible for responding to customer questions utilizing fact finding, information searching & gathering, pricing sheets, product knowledge and to resolve task-related issues.
Must use verification to ensure accuracy of information, data entry skills, routing/complexity issues.
Computer knowledge and accuracy are stressed. Able to recognize insufficient information to ensure resolving meets customer satisfaction.

The Manager will pay attention to detail, overseeing in a managerial position previously held, excellent verbal communication skills, ease with transitioning to one task to another, a background in manufacturing, call center experience is helpful.


Qualifications

A Bachelor's Degree in a related field. Manufacturing experience is helpful not required. A background in logistics or dispatching with a proven record of employment verification will suffice.

Microsoft Office Suite 2016 or recent is also preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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