Customer Service Manager Jobs in Riverside, IL (NOW HIRING)

Our property management company is looking for a Service Manager (SM) for our beautiful property, Forest Cove in a community located in Mt. Prospect, IL. Our (SM) will work closely with our Community Manager to ensure that all retention and financial goals for the property are met, while overseeing the service team, to ensure that we provide exemplary service to our residents and work collectively to maintain all mechanical systems.  The ideal candidate will possess proven leadership ability and a willingness to foster a collaborative and positive work environment. 

Pay: $33.00/hr - $35.00/hr commensurate with experience

Benefits offered to team members:

• Competitive Compensation
• Commission for Renewals
• Travel Pay for Emergency Calls
• Quarterly Bonus Eligibility
• 13 Paid Holidays
• 12 Paid Vacation and 6 PTO days
• Two (2) paid volunteer days to support your favorite charitable organization
• Two (2) additional paid days off for your birthday and work anniversary
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• Short Term Disability, Critical Illness and Accident Insurance 
• Wellness Program Credit
• Employer Paid Life Insurance Benefits
• Employer Paid Long Term Disability
• Employee Assistance Program
• Continued Training and Professional Development
• Fun Teambuilding Outings
• 401(K) with generous company match

Position Qualifications

• At least 3 years of maintenance experience in a fast-paced residential community.
• Must possess at least 3 years of supervisory experience with a proven track record of successful team management.
• Advance knowledge of multifamily housing mechanical systems.
• Excellent written and verbal communication skills. 
• A proactive approach, superior organizational skills, and attention to detail.
• The ability to provide ongoing training and support to the service team.
• A valid driver's license and Insurance.
• Authorization to work in the US.

Position Responsibilities

• Provide exceptional customer care to our residents and guests.
• Work closely with the Community Manager to maximize retention and achieve the property's financial goals.
• Oversee and monitor the timely completion of resident and common area service requests.
• Oversee the planning and execution of unit turns.
• Provide on-going training to subordinates.
• Assist with scheduling of contractors and vendors and oversee the work performed.
• Provide recommendations for capital and renovation/project expenditures.
• Product ordering and Inventory control within established budgeted parameters.
• Performing tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC and carpentry.
• Walk the entire property on a daily basis, ensuring completion of janitorial tasks including general common area housekeeping, garbage removal and basic grounds upkeep.
• Observe and enforce workplace safety policies and procedures.
• Management of regularly scheduled life safety inspections and tracking of reports.
• Any other tasks as directed by the Community Manager.

About Us

TLC Management is a Chicagoland based company that exclusively owns, operates and manages each of its residential communities. Our commitment to adhere to high quality standards provides our residents with much more than a rental apartment but also exemplary customer service. We continually strive to ensure that we meet or exceed our residents’ expectations by providing well-maintained properties, desirable locations and responsive service. Our company culture provides ongoing training and professional development. It is also important to us that our team members have a safe space where they can express their ideas and share suggestions of how we can continually evolve into a better employer.

Our company provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.