ZipRecruiter

Log In

1

Customer Service Manager Jobs in Riverside, IL (NOW HIRING)

Erik's Bike Shop Inc

Service Manager

Oak Brook, IL · On-site

$15 - $25/hr

Service Manager Position Profile Reports To: Store Manager FLSA Status: Full-Time, Non-Exempt ... Ensuring each customer experiences the highest level of service. Additional Responsibilities To ...

Midas BRATCHER

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

M&K Truck Centers

Service Manager

Alsip, IL · On-site

Customer Focus : Monitor service trends to implement improvements and collaborate with your team to ... Financial Management : Understand business metrics and lead daily operations to achieve ...

Midwest Mechanical

Service Manager

Westmont, IL · On-site

Provide the leadership and direction necessary to: • Deliver consistent, exceptional customer ... Vehicles • Manage the assigned service fleet. • Control costs and continually look for methods ...

Midas

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, IL

Customer Service Manager information

See Riverside, IL salary details

$24.6K

$58.3K

$101.5K

How much do customer service manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer service manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Service Manager jobs? Cities near Riverside, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Riverside, IL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,313 per year, or $28 per hour.
Service Manager

Service Manager

Erik's Bike Shop Inc

Oak Brook, IL • On-site

$15 - $25/hr

Full-time

Posted 27 days ago

Erik's Bike Shop rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Service Manager

Position Profile

Reports To: Store Manager

FLSA Status: Full-Time, Non-Exempt

Updated: April 2025

Summary

The Service Manager supports all aspects of the service department at ERIK'S, working closely with the Store Manager to ensure operational excellence, deliver exceptional customer experiences, and maintain a high-performing service team. This role helps lead daily operations, supports staff development, and upholds ERIK'S service standards

Key Responsibilities

  • Driving Service Department Performance
  • Overseeing Service Operations
  • Developing Staff
  • Ensuring each customer experiences the highest level of service.

Additional Responsibilities

To successfully host the party, every retail team member must remain flexible to meet both customer and store needs. Regardless of your primary responsibilities, you are expected to step in and support wherever needed to drive the overall success of the business.

Qualifications

  • Proven success as a bicycle mechanic.
  • Strong interpersonal and communication abilities-both verbal and written.
  • Customer-first mindset with excellent service skills.
  • Leadership capabilities to inspire, guide, and support a high-performing team.
  • In-depth knowledge of bicycle repair and maintenance.
  • Proficiency with technology and computer systems.
  • Strong time management and organizational skills.
  • High personal accountability and a results-driven approach.

Working Conditions

  • Ability to stand and move throughout the store for extended periods.
  • Ability to lift and handle up to 50 lbs. using appropriate equipment.

This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.

What Erik's Bike Shop employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom