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Customer Service Manager Jobs in Riverside, IL (NOW HIRING)

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

TLC Management Co.

Service Manager

Naperville, IL · On-site

$30 - $40/hr

Our property management company is looking for a Service Manager (SM) for our beautiful 272-unit ... Provide exceptional customer care to our residents and guests. * Work closely with the Community ...

DEUTZ Corporation

Service Manager

Carol Stream, IL · On-site

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

Berman Auto Group

Service Manager

Niles, IL · On-site

$125K/yr

Address customer concerns promptly and professionally to resolve issues * Monitor key performance ... Dealership Service Manager * Proven leadership ability to mentor and train team members

TLC Management Co.

Service Manager

Mount Prospect, IL · On-site

$33 - $35/hr

Our property management company is looking for a Service Manager (SM) for our beautiful property ... Provide exceptional customer care to our residents and guests. * Work closely with the Community ...

head-huntress.com

Service Manager

Chicago, IL

$61K - $70K/yr

KEY RESPONSIBILITIES Service Manager must regularly meet with key customers, assess current service levels, identify emerging and or unmet needs, and implement corrections and or recommendations that ...

TLC MANAGEMENT CO

Service Manager

Mount Prospect, IL · On-site

$33 - $35/hr

Our property management company is looking for a Service Manager (SM) for our beautiful property ... Provide exceptional customer care to our residents and guests. * Work closely with the Community ...

Romeoville Toyota

Service Manager

Romeoville, IL

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Romeoville Toyota

Service Manager

Romeoville, IL

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Erik's Bike Shop Inc

Service Manager

Oak Brook, IL · On-site

$15 - $25/hr

Service Manager Position Profile Reports To: Store Manager FLSA Status: Full-Time, Non-Exempt ... Ensuring each customer experiences the highest level of service. Additional Responsibilities To ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, IL

Customer Service Manager information

See Riverside, IL salary details

$24.6K

$58.3K

$101.5K

How much do customer service manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer service manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Service Manager jobs? Cities near Riverside, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Management

NY Marketing Firm

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Posted 27 days ago

Job description

Company Description

POWERED BY PEOPLE

Job Description

Customer Service Management

Company Overview 

Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work.
Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing.

Job Description 

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond. 

Please forward resumes in Word or PDF format to [email protected].

NYMarketingFirm.org

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