Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Customer Service Manager - Remote - West Region
Warrenville, IL · On-site +1
$90K - $100K/yr
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Customer Service Manager - Remote - West Region
Warrenville, IL · On-site +1
$90K - $100K/yr
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Customer Service Manager - Remote - West Region
Warrenville, IL · On-site
$90K - $100K/yr
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Customer Service Manager - Remote - West Region
Warrenville, IL · On-site
$90K - $100K/yr
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
DSV - Global Transport and Logistics At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and
New
DSV - Global Transport and Logistics At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and
New
Customer Service Management
$16.50 - $22.50/hr
Company Description POWERED BY PEOPLE Job Description Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our
Customer Service Management
$16.50 - $22.50/hr
Company Description POWERED BY PEOPLE Job Description Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our
Customer Service Manager - State Farm Agent Team Member
Palos Hills, IL · On-site
$50K - $65K/yr
Benefits: * Bonus based on performance * Paid time off * Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Lauren Barrett - State Farm Agent,
Customer Service Manager - State Farm Agent Team Member
Palos Hills, IL · On-site
$50K - $65K/yr
Benefits: * Bonus based on performance * Paid time off * Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Lauren Barrett - State Farm Agent,
Customer Service Management
$16.50 - $22.50/hr
Company Description POWERED BY PEOPLE Job Description Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our
Customer Service Management
$16.50 - $22.50/hr
Company Description POWERED BY PEOPLE Job Description Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our
Customer Service Manager - State Farm Agent Team Member
Oak Brook, IL · On-site
$48K/yr
Benefits: * Bonus based on performance * Competitive salary * Paid time off ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Bill Hepburn - State Farm Agent, you
Customer Service Manager - State Farm Agent Team Member
Oak Brook, IL · On-site
$48K/yr
Benefits: * Bonus based on performance * Competitive salary * Paid time off ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Bill Hepburn - State Farm Agent, you
CSR Manager
Oakbrook Terrace, IL · On-site
Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Job Description Responsible for responding to customer
CSR Manager
Oakbrook Terrace, IL · On-site
Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Job Description Responsible for responding to customer
CSR Manager
Oakbrook Terrace, IL · On-site
Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Job Description Responsible for responding to customer
CSR Manager
Oakbrook Terrace, IL · On-site
Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Job Description Responsible for responding to customer
Customer Service Manager - State Farm Agent Team Member
Morton Grove, IL · On-site
$45K - $60K/yr
Responsive recruiter Replies within 24 hours Benefits: * Competitive salary * Opportunity for advancement * Training & development Office Manager - State Farm Agency (Morton Grove, IL) (Bilingual
Customer Service Manager - State Farm Agent Team Member
Morton Grove, IL · On-site
$45K - $60K/yr
Responsive recruiter Replies within 24 hours Benefits: * Competitive salary * Opportunity for advancement * Training & development Office Manager - State Farm Agency (Morton Grove, IL) (Bilingual
Entry Level Customer Service
Bolingbrook, IL · On-site
$15.75 - $21.50/hr
We are seeking an Entry Level Customer Service Representative to join our Chicago team! You will be responsible for helping customers by providing product and service information and connecting with
Entry Level Customer Service
Bolingbrook, IL · On-site
$15.75 - $21.50/hr
We are seeking an Entry Level Customer Service Representative to join our Chicago team! You will be responsible for helping customers by providing product and service information and connecting with
Customer Service Manager - State Farm Agent Team Member
Morton Grove, IL · On-site
$45K - $60K/yr
Benefits: * Competitive salary * Opportunity for advancement * Training & development Office Manager - State Farm Agency (Morton Grove, IL) (Bilingual Spanish a plus) Location: 6126 Lincoln Avenue,
Quick apply
Customer Service Manager - State Farm Agent Team Member
Morton Grove, IL · On-site
$45K - $60K/yr
Benefits: * Competitive salary * Opportunity for advancement * Training & development Office Manager - State Farm Agency (Morton Grove, IL) (Bilingual Spanish a plus) Location: 6126 Lincoln Avenue,
Customer Service Manager - State Farm Agent Team Member
West Chicago, IL · On-site
$35K - $38K/yr
Benefits: * 401(k) * Opportunity for advancement * Paid time off ROLE DESCRIPTION: As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the
Customer Service Manager - State Farm Agent Team Member
West Chicago, IL · On-site
$35K - $38K/yr
Benefits: * 401(k) * Opportunity for advancement * Paid time off ROLE DESCRIPTION: As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the
Customer Service Manager - State Farm Agent Team Member
West Chicago, IL · On-site
$35K - $38K/yr
Benefits: * 401(k) * Opportunity for advancement * Paid time off ROLE DESCRIPTION: As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the
Customer Service Manager - State Farm Agent Team Member
West Chicago, IL · On-site
$35K - $38K/yr
Benefits: * 401(k) * Opportunity for advancement * Paid time off ROLE DESCRIPTION: As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the
Customer Service Manager - State Farm Agent Team Member
Willowbrook, IL · On-site
$28K - $70K/yr
Responsive recruiter Benefits: * Life * 401(k) * Bonus based on performance * Flexible schedule * Free food & snacks * Opportunity for advancement * Paid time off * Signing bonus * Training &
Customer Service Manager - State Farm Agent Team Member
Willowbrook, IL · On-site
$28K - $70K/yr
Responsive recruiter Benefits: * Life * 401(k) * Bonus based on performance * Flexible schedule * Free food & snacks * Opportunity for advancement * Paid time off * Signing bonus * Training &
Service Manager
Romeoville, IL · On-site
Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role
Service Manager
Romeoville, IL · On-site
Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role
Service Manager
Romeoville, IL · On-site
Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role
Service Manager
Romeoville, IL · On-site
Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role
Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role
Quick apply
Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role
Customer Service Manager information
See Riverside, IL salary details
$24.6K - $31.6K
5% of jobs
$31.6K - $38.6K
14% of jobs
$41.3K is the 25th percentile. Wages below this are outliers.
$38.6K - $45.6K
16% of jobs
The median wage is $51.9K / yr.
$45.6K - $52.6K
17% of jobs
$52.6K - $59.6K
12% of jobs
$59.6K - $66.6K
9% of jobs
$68.2K is the 75th percentile. Wages above this are outliers.
$66.6K - $73.6K
11% of jobs
$73.6K - $80.6K
6% of jobs
$80.6K - $87.6K
5% of jobs
$87.6K - $94.6K
2% of jobs
$94.6K - $101.5K
3% of jobs
$24.6K
$58.3K
$101.5K
How much do customer service manager jobs pay per year?
As of Jul 22, 2026, the average yearly pay for customer service manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Service Manager jobs? Cities near Riverside, IL with the most Customer Service Manager job openings:
