ZipRecruiter

Log In

1

Customer Experience Manager Jobs in Riverside, IL

Visual Comfort & Co.

Customer Experience Manager

Skokie, IL · On-site

$110K - $115K/yr

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team - creating an environment where people feel valued, supported, and set up to do their best work.

circa

Customer Experience Manager

Skokie, IL · On-site

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team -- creating an environment where people feel valued, supported, and set up to do their best work.

Cisco

Customer Experience Manager

Chicago, IL · On-site

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

Mark43

Customer Experience Manager - East

Chicago, IL · On-site

Must reside in Illinois We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

Working under the direction of the Manager on duty, the Customer Experience Associate adjusts and adapts quickly as the needs of the business change. Through effective communication, they are ready ...

next page

Showing results 1-20

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Riverside, IL

Customer Experience Manager information

See Riverside, IL salary details

$24.6K

$58.3K

$101.5K

How much do customer experience manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer experience manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Riverside, IL? The most popular types of Customer Experience jobs in Riverside, IL are:
What job categories do people searching Customer Experience Manager jobs in Riverside, IL look for? The top searched job categories for Customer Experience Manager jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Experience Manager jobs? Cities near Riverside, IL with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Riverside, IL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,313 per year, or $28 per hour.

Customer Experience Manager

Dexter Magnetic Technologies

Elk Grove Village, IL • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Permag, the only North American producer of Samarium Cobalt (SmCo) magnets, is a leading provider of engineered magnetic solutions through its portfolio of specialized brands-Dexter Magnetic Technologies, Electron Energy Corporation (EEC), and Magnetic Component Engineering (MCE). With deep expertise in rare earth materials precision magnetics, and manufacturing excellence, Permag delivers innovative, high-performance solutions for the world's most demanding industries.
Position Summary
The Customer Experience Manager is responsible for designing, implementing, and optimizing customer experience strategies. This role acts as the voice of the customer within the organization, working cross-functionally with Sales, Operations, Finance, Logistics, Engineering, and Quality to ensure that customers receive consistent, high-quality service. The CE Manager leads a customer experience team across multiple locations, including Europe, to ensure consistent standards, processes, and metrics are met that will result in outstanding customer satisfaction. The ideal candidate has strong continuous improvement aptitude, excellent communication skills, and demonstrated experience improving customer satisfaction in a manufacturing environment.
This position reports to the VP, Sales and Marketing and is part of the global Commercial team, based in Elk Grove Village, IL.
Essential Duties and Responsibilities - reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Lead and develop a team of Customer Care Specialists, who are responsible for processing global customer orders for multiple regions.
  • Develop and execute a comprehensive customer experience strategy aligned with Permag's Go-To-Market strategy, as well as operational and product capabilities.
  • Manage and resolve complex escalations and customer disputes implementing countermeasures as necessary; collaborate with Sales, Operations, Quality, Finance, Logistics, and Credit to resolve issues and protect the customer experience.
  • Accountable for end-to-end standard work compliance across order-to-invoice, returns, complaint handling, and dispute management, making improvements and recommendations where necessary.
  • Drive continuous improvement (Standard Work, Kaizen, PSP, 5S); remove process bottlenecks, reduce cycle time, and improve quality. Develop and deliver operational reports and insights to leadership; oversee root cause analysis and implement corrective actions for recurring issues.
  • Maintain consistent and proactive communication and build long-term customer relationships that foster loyalty and retention.
  • Coordinate with Production and Supply Chain to ensure customer expectations for lead-time, delivery, and product performance are met.
  • Ensure the Customer Care team are resourced to serve the needs of the commercial organization, through effective workforce planning, and capacity management. Accountable for hiring, onboarding, performance management and career development, mentor and coach team members; provide guidance in problem resolution, professional interactions to ensure excellent customer care across multiple channels.
  • Implement standardized training, onboarding, and performance management processes across sites.
  • Visit with each team regularly to support each location, audit customer interactions, and ensure operational consistency.
  • Use data analysis to identify trends, root causes, and improvement opportunities.

Education and Experience:
  • Bachelor's degree in business administration, Operations Management, or a related field.
  • MBA preferred.
  • Minimum of 10 years of customer service management or inside sales management experience.
  • This position may require access to ITAR-controlled technical data and services. As such, all applicants must be U.S. persons, as defined by ITAR, to be considered for this role. A U.S. person is a U.S. citizen, lawful permanent resident, or individual with protected status under U.S. immigration laws. Applicants who do not meet these criteria will not be considered for the position.
  • Travel: 25%: Company site locations; some travel to customer sites and trade shows.

Salary Range: $120,000-$140,000 + bonus
We offer a comprehensive benefits package, including Medical/Rx, Dental, Vision, Flexible Spending Accounts, Basic Life/AD&D (includes coverage for dependents 100% Company paid), Short-Term Disability, Long-Term Disability (100% Company paid), Supplemental Life/AD&D, 401(k) with Company match, tuition assistance after 1 year, paid time off, and 11 paid holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply