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Customer Experience Manager Jobs in Park Ridge, IL

Five Below

Customer Experience Manager

Vernon Hills, IL · On-site

$18.40/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Visual Comfort & Co.

Customer Experience Manager

Skokie, IL · On-site

$110K - $115K/yr

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team - creating an environment where people feel valued, supported, and set up to do their best work.

circa

Customer Experience Manager

Skokie, IL · On-site

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team -- creating an environment where people feel valued, supported, and set up to do their best work.

Cisco

Customer Experience Manager

Chicago, IL · On-site

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

Mark43

Customer Experience Manager - East

Chicago, IL · On-site

Must reside in Illinois We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and ...

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Customer Experience Manager information

See Park Ridge, IL salary details

$24.1K

$57.1K

$99.4K

How much do customer experience manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer experience manager in Park Ridge, IL is $57,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $68,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are popular job titles related to Customer Experience Manager jobs in Park Ridge, IL? For Customer Experience Manager jobs in Park Ridge, IL, the most frequently searched job titles are:
What cities near Park Ridge, IL are hiring for Customer Experience Manager jobs? Cities near Park Ridge, IL with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Park Ridge, IL as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,071 per year, or $27.4 per hour.

Customer Experience Manager

YMCA of Metropolitan Chicago

Lake Zurich, IL • On-site

$43K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Lead with Excellence: Elevate Customer Experiences as our Manager, Customer Experience!
The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you!
The Manager, Customer Experience, will lead the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will collaborate with Community Hub leadership and stakeholders across the association to implement operations standards that support enterprise goals and elevate the customer experience.
Salary starts at $43,888 per year with full-time benefits and opportunities to grow within the organization!
Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:
  • Competitive salaries reflecting your skills and experience.
  • Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
  • Generous PTO and paid holidays, with flexible work hours for work-life balance.
  • 403(b) plan with company contributions for eligible employees after 2 years of service.
  • Continuous learning opportunities through workshops and training programs.
  • Supportive work environment valuing diversity, equity, and inclusion.
  • Discounts on programs, employee assistance programs, and company-sponsored events.

Scopes and Responsibilities
  • Manage the Community Hub's concierge team, including front-desk operations, scheduling and attendance, and administration
  • Implement and measures customer engagement strategies that increase retention, influence value, and drive a dynamic customer-centric culture
  • Partners with Community Hub leadership to operate facility opening/closing procedures, develop engagement events, ensure adequate staffing coverage, and serve as YMCA ambassador
  • Provides support to leadership at the Community Hub for marketing, sales, and customer experience initiatives
  • Collaborate with customer experience leadership and team members across Community Hubs to maintain and elevate operational standards and customer experience
  • Assist with back office and administrative support
  • Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their personal objectives and needs
  • Recruit, hire, train, mentor, coach, and manage a team focused on customer experience and engagement

Requirements
  • Associate's degree in business, operations, marketing, hospitality, or equivalent
  • 2 years of related work experience, including managerial responsibilities
  • Bilingual, English/Spanish a plus, not required
  • Ability to work flexible hours, weekends, and/or holidays, as needed
  • Proficiency of the technology ecosystem (specifically customer data, CRM, customer engagement) preferred
  • Top-notch verbal, written, and interpersonal communication skills
  • Strong analytical and critical thinking skills
  • Sound leadership ability, including motivating, coaching, and performance management
  • Ability to achieve results by taking a proactive long-term view of business goals and objectives

Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by:
  • Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor
  • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
  • Reporting any suspicious behavior and violation of policy and procedures to your supervisor
  • Completing all child abuse prevention training as required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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