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Customer Service Account Manager Jobs in Park Ridge, IL

Customer Service Manager

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Account Manager

Glen Ellyn, IL · On-site

$52K - $58K/yr

We are currently looking to expand our Customer Service Department and add an Account Manager to our team. In the role you will aid customers throughout the ordering process while working to build ...

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Professions Inc

Customer Account Manager

Wheeling, IL · Hybrid

Serve as the main point of contact for assigned customers, ensuring top-tier service and support. * Partner closely with Field Sales to manage existing accounts and onboard new business. * Coordinate ...

Dutch Farms

Full-Service Account Manager

Bolingbrook, IL · On-site

$47K - $55K/yr

Job Type Full-time Description Dutch Farms Full Service Account Manager * Performs work in selected ... Customer service orientated - Demonstrates ability to communicate orally clearly and positively ...

Dutch Farms

Full-Service Account Manager

Bolingbrook, IL · On-site

$47K - $55K/yr

Job Type Full-time Description Dutch Farms Full Service Account Manager * Performs work in selected ... Customer service orientated - Demonstrates ability to communicate orally clearly and positively ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Park Ridge, IL

Customer Service Account Manager information

See Park Ridge, IL salary details

$25.6K

$46.6K

$73.8K

How much do customer service account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service account manager in Park Ridge, IL is $46,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $53,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What job categories do people searching Customer Service Account Manager jobs in Park Ridge, IL look for? The top searched job categories for Customer Service Account Manager jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Customer Service Account Manager jobs? Cities near Park Ridge, IL with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you

Customer Service Account Manager

Resource Label Group LLC

Des Plaines, IL • On-site

Other

Re-posted 25 days ago

Resource Label Group rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Customer Service Account Manager

As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support. You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies. This position reports directly to the Customer Service Supervisor at our Des Plaines, IL plant, and is an onsite position.

Key Responsibilities:
  • Build and maintain strong relationships with assigned customer accounts
  • Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
  • Maintain a strong understanding of customer requirements, timelines, and expectations
  • Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
  • Manage complex customer requirements, revisions, priorities, and escalations
  • Ensure accurate and timely execution from order placement through delivery
  • Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
  • Identify and escalate risks that could impact delivery, quality, or customer satisfaction
  • Ensure accurate order management, documentation, pricing, and invoicing
  • Support customer satisfaction and long-term account retention
  • Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
  • Help resolve customer concerns quickly and professionally
  • Work closely with internal teams to improve communication, alignment, and execution
  • Participate in customer meetings, business reviews, and operational discussions as needed
  • Support continuous improvement and standardization initiatives
What We're Looking For:
  • Customer Focus - Builds trust with customers through responsiveness, accountability, and strong execution
  • Operational Mindset - Understands manufacturing workflows, timelines, and the importance of execution accuracy
  • Communication & Collaboration - Communicates effectively across customers, plants, and cross-functional teams
  • Adaptability & Initiative - Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
  • Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
  • Organization & Multitasking - Effectively manages multiple priorities, timelines, customer requests, and operational activities
Qualifications:
  • Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
  • Quick learner who will dive headfirst into the product and team environments to understand intricacies.
  • Strong desire to provide the ultimate Customer Experience.
  • Strong sense of urgency and the ability to multitask.
  • Ability to meet strict internal and external timelines & milestones.
  • Ability to effectively provide, receive and respond positively to constructive feedback.
  • Ability to produce professional documents, including spreadsheets, correspondence, and email.
  • Strong communication skills, both written and verbal, applicable in a corporate environment.
Success Measures:
  • Customer satisfaction and retention
  • On-time delivery support
  • Responsiveness and SLA adherence
  • Order accuracy and execution quality
  • Escalation resolution effectiveness
  • Cross-functional collaboration and execution consistency

Pay Range: 50,000 - 60,000

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