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Customer Service Account Manager Jobs in Roxana, IL

Iff

Technical Service Account Manager

Saint Louis, MO · On-site +1

We partner with customers around the world to deliver sustainable, sciencebased innovations that ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...

Rent-A-Center

Account Manager

Alton, IL · On-site

$15.17 - $17.85/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Granite City, IL · On-site

$15.17 - $17.85/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Collinsville, IL · On-site

$15.17 - $17.85/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Cahokia, IL

$15.17 - $17.85/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

CPG

Account Manager

Saint Louis, MO · On-site

The Account Manager fulfills a support role for the Client Services team while developing their ... Customer Service/Client Ownership * Client Profitability * Financial Management * Project ...

Rent A Center

Account Manager

Granite City, IL · On-site

$15.17 - $17.85/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Belleville, IL · On-site

$17.85 - $19.19/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Roxana, IL

Customer Service Account Manager information

See Roxana, IL salary details

$24.9K

$45.4K

$71.9K

How much do customer service account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service account manager in Roxana, IL is $45,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $51,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What job categories do people searching Customer Service Account Manager jobs in Roxana, IL look for? The top searched job categories for Customer Service Account Manager jobs in Roxana, IL are:
What cities near Roxana, IL are hiring for Customer Service Account Manager jobs? Cities near Roxana, IL with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Roxana, IL as of June 2026, with employment types broken down into 62% Full Time, 33% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,389 per year, or $21.8 per hour.

Customer Service Account Specialist

FW Logistics

East Saint Louis, IL • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Service Account Specialist

FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.

The Customer Service Account Specialist is the day-to-day point of contact for assigned customers, making sure their orders, inventory, and requests are handled correctly and on time. You would be entering and managing orders in the WMS, communicating updates, and fixing issues before they turn into bigger problems.

A big part of the job is staying organized and detail-oriented, keeping customer data accurate, tracking interactions, and following up until everything is resolved. The CSAS is there to keep operations running smoothly for the customer and make sure nothing falls through the cracks.

Hours: M-F 7:00am-03:30pm

Location: 4300 Church Rd. Centreville, IL. 62207

Pay: $22.00hr

Essential Duties/Responsibilities:

  • Represent FW Logistics in a courteous and professional manner at all times.
  • Proactive communications with customers regarding the services delivered by the Company.
  • Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
  • Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
  • Ensure accurate order entry and release of same information to staff as needed.
  • Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
  • Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
  • Verify the accuracy and completeness of information that appears questionable.
  • Other duties as assigned

Requirements:

  • Accountable – demonstrating individual accountability which results in collective success. This means never adopting a "That's not my job!" attitude. Willing to do what needs to be done.
  • Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
  • Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
  • Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
  • Intermediate Microsoft Outlook, Word, and Excel skills.
  • Ability to write reports, business correspondence and read/interpret documents.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to communicate verbally and written effectively

Education and Experience:

Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements:

  • Use a computer, telephone, and other office equipment.
  • Sit for extended periods of time, up to 8 hours a day if required.
  • May require walking primarily on a level surface for periodic periods throughout the day.
  • May include lifting up to 25 pounds on occasion.

Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.

Benefits:

  • Competitive salary
  • Paid weekly via W2 & Direct Deposit
  • Personal Time Off
  • Health, dental, and vision insurance plans
  • 401K w/ 4% match Retirement savings plan

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