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Customer Service Account Manager Jobs in Park Ridge, IL

DS Containers

Inside Sales Account Manager

Batavia, IL · On-site

$70K - $90K/yr

Inside Sales Account Manager DS Containers, Inc. - Batavia, IL Join a Growing Manufacturing Company Where Customer Service Drives Success DS Containers is seeking a highly organized, customer-focused ...

DS Containers

Be Seen First

Inside Sales Account Manager

Batavia, IL · On-site

$70K - $90K/yr

Inside Sales Account Manager DS Containers, Inc. - Batavia, IL Join a Growing Manufacturing Company Where Customer Service Drives Success DS Containers is seeking a highly organized, customer-focused ...

Harness

Customer Account Manager

Chicago, IL · Remote

$123K - $137K/yr

Maintain clean project and delivery hygiene across your portfolio About you * 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a ...

Harness

Customer Account Manager

Chicago, IL · On-site

$123K - $137K/yr

Maintain clean project and delivery hygiene across your portfolio About you * 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a ...

Harness

Customer Account Manager

Chicago, IL · Remote

$123K - $137K/yr

Maintain clean project and delivery hygiene across your portfolio About you * 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a ...

Premier Service

Account Manager

West Chicago, IL · On-site

$80K - $150K/yr

Strong customer satisfaction and issue resolution * Consistent service quality and contract compliance Qualifications * 3+ years in account management, sales, or client-facing roles (landscape ...

Premier Service

Account Manager

West Chicago, IL · On-site

$80K - $150K/yr

Strong customer satisfaction and issue resolution * Consistent service quality and contract compliance Qualifications * 3+ years in account management, sales, or client-facing roles (landscape ...

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Showing results 21-40

All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Park Ridge, IL

Customer Service Account Manager information

See Park Ridge, IL salary details

$25.6K

$46.6K

$73.8K

How much do customer service account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service account manager in Park Ridge, IL is $46,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $53,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What job categories do people searching Customer Service Account Manager jobs in Park Ridge, IL look for? The top searched job categories for Customer Service Account Manager jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Customer Service Account Manager jobs? Cities near Park Ridge, IL with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you

Inside Sales Account Manager

DS Containers

Batavia, IL • On-site

$70K - $90K/yr

Full-time

Retirement, PTO

Posted 10 days ago

Job description

Inside Sales Account Manager
DS Containers, Inc. - Batavia, IL
Join a Growing Manufacturing Company Where Customer Service Drives Success
DS Containers is seeking a highly organized, customer-focused Inside Sales Account Manager to join our Sales team in Batavia, Illinois. This position plays a critical role in ensuring our customers receive exceptional service from order entry through shipment while working closely with Sales, Production, Scheduling, Shipping, Quality, and Accounting.
If you thrive in a fast-paced manufacturing environment, enjoy building relationships, and love solving problems, we'd like to meet you.
What You'll Do
  • Serve as the primary day-to-day contact for assigned customer accounts.
  • Process customer orders accurately through our ERP system.
  • Manage customer orders from entry through shipment.
  • Coordinate with Production, Scheduling and Shipping to ensure on-time delivery.
  • Monitor finished goods inventory and customer stock programs.
  • Maintain customer pricing, reports and account records.
  • Process graphics/artwork requests and engraving orders.
  • Enter and manage customer quality concerns.
  • Resolve inventory, payment and order discrepancies.
  • Assist Outside Sales with forecasts, budgets and customer support.
  • Build strong working relationships across multiple departments.
  • Identify opportunities to improve customer service and internal processes.

Why Join DS Containers?
  • Stable and growing manufacturing company
  • Collaborative team environment
  • Opportunity to make a direct impact on customer satisfaction
  • Competitive compensation
  • Comprehensive benefits package
  • 401(k) with company match
  • Paid Time Off and Holidays
  • Career growth opportunities

Location: Batavia, Illinois
Department: Sales
Requirements
Qualifications
  • Associate degree preferred.
  • 2-5+ years of Inside Sales, Customer Service, Account Management or Sales Support experience.
  • Manufacturing experience is highly preferred.
  • ERP/MRP experience (JD Edwards experience is a plus).
  • Strong Microsoft Office skills, especially Excel.
  • Excellent communication and organizational skills.
  • Ability to prioritize multiple projects in a fast-paced environment.
  • High attention to detail and strong follow-through.
  • Professional, positive and team-oriented attitude.

Salary Description
$70,000-$90,000 Annually

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