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Customer Experience Manager Jobs in Riverside, IL

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Customer Experience Specialist

Skokie, IL

$17 - $21.25/hr

Reporting to the International Customer Experience Manager, you will collaborate with cross-functional teams and global partners to ensure the accurate, timely, and beautifully executed fulfillment ...

Visual Comfort

Customer Experience Specialist

Skokie, IL · On-site

$17.75 - $22.25/hr

Reporting to the International Customer Experience Manager, you will collaborate with cross-functional teams and global partners to ensure the accurate, timely, and beautifully executed fulfillment ...

Suits 20/20

Customer Experience Associate

Niles, IL · On-site

$16.50 - $22/hr

By analyzing customer needs and collecting customer information, our customer experience associate recommends potential services and products to management. By accomplishing related results, our top ...

Tesla

Customer Experience Specialist

Westmont, IL

$17.75 - $22.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

GigaStar

Customer Experience Specialist

Chicago, IL

$18.25 - $23/hr

As a member of the Customer Experience team, you will be the company's frontline representative ... You'll efficiently manage multiple customer support requests simultaneously, addressing product ...

Suits 20/20

Customer Experience Associate

Niles, IL · On-site

$18 - $21/hr

By analyzing customer needs and collecting customer information, our customer experience associate recommends potential services and products to management. By accomplishing related results, our top ...

GigaStar

Customer Experience Specialist

Chicago, IL · On-site

$18.25 - $23/hr

As a member of the Customer Experience team, you will be the company's frontline representative ... You'll efficiently manage multiple customer support requests simultaneously, addressing product ...

GigaStar

Customer Experience Specialist

Chicago, IL · Remote

$18.25 - $22.75/hr

As a member of the Customer Experience team, you will be the company's frontline representative ... You'll efficiently manage multiple customer support requests simultaneously, addressing product ...

GigaStar

Customer Experience Specialist

Chicago, IL

$18.25 - $23/hr

As a member of the Customer Experience team, you will be the company\'s frontline representative ... You\'ll efficiently manage multiple customer support requests simultaneously, addressing product ...

Tesla

Customer Experience Specialist

Chicago, IL

$18.25 - $23/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

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All JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Riverside, IL

Customer Experience Manager information

See Riverside, IL salary details

$24.6K

$58.3K

$101.5K

How much do customer experience manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for customer experience manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Riverside, IL? The most popular types of Customer Experience jobs in Riverside, IL are:
What job categories do people searching Customer Experience Manager jobs in Riverside, IL look for? The top searched job categories for Customer Experience Manager jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Experience Manager jobs? Cities near Riverside, IL with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Riverside, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $58,313 per year, or $28 per hour.
FT Customer Experience Manager

FT Customer Experience Manager

Michaels Stores, Inc.

Glenview, IL • On-site

$16 - $22.20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 932 frontline employees who took The Breakroom Quiz

631st of 713 rated retailers

Job description

Store - CHI-GLENVIEW, IL
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
  • Retail management experience preferred

Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$16.00 - $22.20
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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