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Customer Experience Manager Jobs in Riverside, IL

Kith

Customer Experience Supervisor

Chicago, IL

$28/hr

Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling ...

Kith

Customer Experience Supervisor

Chicago, IL · On-site

$28/hr

Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling ...

Allied

Supervisor, Customer Experience

Chicago, IL · On-site +1

$60K - $88K/yr

Manage intraday staffing, queue performance, and service levels to maintain SLAs. * Adjust break ... At least 3 years' experience in a Health Insurance and Customer Service call center environment ...

Tesla

Seasonal Customer Experience Specialist

Schaumburg, IL

$17.50 - $22/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tesla

Seasonal Customer Experience Specialist

Rosemont, IL

$18 - $22.50/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Sasser

Customer Experience Administrator

Oak Brook, IL · On-site

$43K - $55K/yr

We are a transportation asset services and management company with roots dating to 1928. Sasser ... As a Customer Experience Administrator, Here's What You'll Do: The Customer Experience ...

Abbott

Product Manager, Customer Experience

Chicago, IL · On-site

... management and treatment of people living with chronic conditions, including Diabetes. What You'll Work On The goal of Global Customer Experience (GCX) is a unified, consistent, and best-in-class ...

Saks OFF 5TH

Customer Experience Lead

Chicago, IL · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected ... managing the customer line * Ensure line leader is greeting and directing customers to the ...

Abbott

Product Manager, Customer Experience

Chicago, IL · On-site

... management and treatment of people living with chronic conditions, including Diabetes. What You'll Work On The goal of Global Customer Experience (GCX) is a unified, consistent, and best-in-class ...

Sasser

Customer Experience Administrator

Oak Brook, IL · On-site

$43K - $55K/yr

We are a transportation asset services and management company with roots dating to 1928. Sasser ... As a Customer Experience Administrator, Here's What You'll Do: The Customer Experience ...

Saks OFF 5TH

Customer Experience Lead

Chicago, IL · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected ... managing the customer line * Ensure line leader is greeting and directing customers to the ...

MedHQ

Customer Experience Coordinator

Hinsdale, IL · On-site

$18 - $23.50/hr

The Customer Experience Coordinator enhances the team's effectiveness by representing the company ... Manages responsibilities and sets priorities with minimal supervision 14. Flexible team player who ...

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All JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Riverside, IL

Customer Experience Manager information

See Riverside, IL salary details

$24.6K

$58.3K

$101.5K

How much do customer experience manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer experience manager in Riverside, IL is $58,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Riverside, IL? The most popular types of Customer Experience jobs in Riverside, IL are:
What job categories do people searching Customer Experience Manager jobs in Riverside, IL look for? The top searched job categories for Customer Experience Manager jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Experience Manager jobs? Cities near Riverside, IL with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Riverside, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $58,313 per year, or $28 per hour.
Manager, Customer Experience & Growth

Manager, Customer Experience & Growth

National Express Corp

Warrenville, IL • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

National Express rating

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

49th of 76 rated public transport

Job description

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
Position Summary
The Manager, Customer Experience & Growth, plays a critical role in strengthening, stabilizing, and expanding customer relationships across assigned school districts. This role operates at the intersection of Operations and Business Development, partnering closely with field leadership to enhance service delivery, improve customer satisfaction, and drive retention and growth.
This individual will assess the current customer experience, identify service gaps, and implement practical, field-driven solutions that improve operational execution and customer outcomes. Additionally, this role maintains an external-facing presence, actively engaging customers and community stakeholders to build relationships, identify new opportunities, and support revenue growth.
This position is highly field-oriented and requires both operational credibility and strong relationship-building capability, with the ability to influence outcomes across multiple CSCs without direct authority.
Key Responsibilities
  • Assess the current customer experience across assigned locations, identifying service gaps, risks, and opportunities
  • Partner with GMs and RMs to improve service delivery, customer satisfaction, and overall operational execution
  • Develop and implement actionable plans to improve communication, responsiveness, and customer engagement across CSCs
  • Build and maintain relationships with key district stakeholders, community partners, and decision-makers
  • Serve as a visible external representative of the Company in customer meetings, events, and community engagements
  • Proactively identify customer concerns, emerging trends, and potential risks, and partner with Operations to resolve them effectively
  • Drive customer retention efforts, including supporting contract renewals, service reviews, and overall relationship management
  • Identify and generate new business opportunities, including contract growth, route expansion, and new district partnerships
  • Support the development of proposals, presentations, and customer-facing materials in coordination with Business Development
  • Leverage customer relationships and field insights to provide intelligence on competitive positioning and market opportunities
  • Spend regular time in the field (minimum two days per week) engaging customers, observing operations, and coaching on service delivery
  • Influence and drive accountability for consistent execution of customer experience standards across locations

Qualifications
  • Bachelor's degree preferred or equivalent experience;
  • 5-8+ years of experience in operations, customer experience, business development, or a related field
  • Proven ability to manage and influence customer relationships in a complex, service-driven environment
  • Strong understanding of field operations (transportation, logistics, or similar preferred)
  • Ability to influence, coach, and drive outcomes across teams without direct authority
  • Experience identifying process improvements, resolving service issues, and driving customer-focused outcomes
  • Strong communication, presentation, and stakeholder management skills
  • Ability to travel up to 50% within the assigned regions

Preferred Experience
  • Experience in school transportation, public sector, or contract-based service environments
  • Background spanning both operations and customer-facing or business development roles
  • Experience supporting customer growth initiatives
  • Exposure to union environments and multi-location operations
  • Familiarity with contract management, customer agreements, and performance-driven service models.

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

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