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Customer Service Jobs in Riverside, IL (NOW HIRING)

QFS Services, Inc.

Customer Service

Carol Stream, IL

$25/hr

Customer Service / Contract Support Specialist Carol Stream, IL Pay Rate: $25/HR Schedule: Monday - Friday | 8:00 AM - 4:30 PM Position Overview: We are seeking a detail-oriented and customer-focused ...

QFS Services, Inc.

Customer Service

Willowbrook, IL

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday Description: We are currently seeking a Customer Experience Specialist to provide exceptional ...

Total Talent Inc

Customer Service

Carol Stream, IL · On-site

$25/hr

Customer Service / Contract Support Specialist Carol Stream, IL Pay Rate: $25/HR Schedule: Monday Friday | 8:00 AM 4:30 PM Position Overview: We are seeking a detail-oriented and customer-focused ...

Service Sanitation

Customer Service Rep

Gary, IN · On-site

$18/hr

We are on the lookout for dedicated Customer Service Associates to join our team. If you possess exceptional interpersonal skills, thrive on finding solutions to complex problems, and are eager to ...

Jackson Hewitt

Customer Service

Chicago, IL

$16.50/hr

Customer Service Representative Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part ...

Service Sanitation

Customer Service Rep

Gary, IN

$16 - $21.75/hr

We are on the lookout for dedicated Customer Service Associates to join our team. If you possess exceptional interpersonal skills, thrive on finding solutions to complex problems, and are eager to ...

Service Sanitation

Customer Service Rep

Chicago, IL

$16.50 - $22.50/hr

Customer Service Associate We're a determined to deliver organization that's hyper-focused on bettering our local communities and empowering those we serve. We believe that every individual, wherever ...

TradeJobsWorkforce

Customer Service

Riverside, IL · On-site

$19 - $22/hr

Must have 3+ years Customer Service experience, preferably within a food manufacturing environment. Fast paced hospitality and / or Retail experience may be considered. Must posses excellent skills ...

Jackson Hewitt

Customer Service

Chicago, IL · On-site

$16.50/hr

Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is ...

SecondGen, Inc.

Customer Service

Hammond, IN

$15.50 - $21/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

SecondGen, Inc.

Customer Service

Hammond, IN

$15.25 - $20.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

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All JobsCustomer Service JobsCustomer Service Jobs in Riverside, IL

Customer Service information

See Riverside, IL salary details

$9

$18

$27

How much do customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What are popular job titles related to Customer Service jobs in Riverside, IL? For Customer Service jobs in Riverside, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Riverside, IL look for? The top searched job categories for Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Service jobs? Cities near Riverside, IL with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Riverside, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,310 per year, or $18.9 per hour.
Customer Service

Customer Service

Jackson Hewitt Tax Service, Inc.

Chicago, IL

$16.50/hr

Other

PTO

Posted 21 days ago

Jackson Hewitt rating

4.9

Company rating: 4.9 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

137th of 138 rated financial services

Job description

Benefits:
  • Flexible schedule
  • Paid time off
About the Role:
Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone.
Responsibilities:
  • Assist clients with tax-related inquiries and provide clear guidance on services offered.
  • Manage customer interactions through phone, email, and in-person consultations.
  • Ensure a smooth customer experience by addressing concerns and resolving issues promptly.
  • Educate clients about tax preparation processes and related products.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service quality and efficiency.
  • Stay updated on tax laws and company policies to provide accurate information.
  • Promote additional services and products to enhance customer satisfaction.
Requirements:
  • High school diploma or equivalent; some college coursework preferred.
  • Previous customer service experience, preferably in a retail or financial setting.
  • Strong communication and interpersonal skills to engage effectively with clients.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using computer systems and basic software applications.
  • Detail-oriented with strong problem-solving abilities.
  • Positive attitude and a passion for helping others.
  • Availability to work flexible hours during tax season.

About Us:
Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment.
Compensation: $16.50 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

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