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Customer Service Jobs in Riverside, IL (NOW HIRING)

U.S. Energy Services

Customer Service Specialist

Schaumburg, IL · On-site

$16.75 - $22.25/hr

We're proud to be a leader in our industrynot only for the results we deliver but for the exceptional customer service experience we provide to every client we work with. We're looking for motivated ...

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See Riverside, IL salary details

$9

$18

$27

How much do customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Riverside, IL? The most popular types of Customer Service jobs in Riverside, IL are:
What are popular job titles related to Customer Service jobs in Riverside, IL? For Customer Service jobs in Riverside, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Riverside, IL look for? The top searched job categories for Customer Service jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Service jobs? Cities near Riverside, IL with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Riverside, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,310 per year, or $18.9 per hour.
Sup Customer Service

Sup Customer Service

Health Care Service Corporation

Chicago, IL • On-site

$55K - $123K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job SummaryThis position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an
assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying
and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance
the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members,
providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational
standards and core values.

Required Job Qualifications:

  • Bachelor's degree and 1 year business experience OR 5 years business experience
  • 2 years' experience acting in a lead capacity with sound decision making skills in a customer service environment.
  • Experience in coaching, mentorship, and professional development.
  • Clear and concise written and verbal communication skills.
  • Analytical and organizational skills and ability to meet deadlines.
  • Experience in root cause analysis and problem solving.
  • PC proficiency to include Microsoft office products and operational systems.

Preferred Job Qualifications:

  • Experience with Individual & Family Market Health Insurance
  • Knowledge of contract benefits, claim processing and inquiry procedures for supported products, system logic or the processing system.
  • Knowledge of the health care industry.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range$55,900.00 - $123,500.00

Exact compensation may vary based on skills, experience, and location.

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