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Customer Service Jobs in Riverside, IL (NOW HIRING)

Sila Services

Customer Service Representative

Niles, IL

$15 - $17/hr

As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing ...

SBM Management Services

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Riverside, IL

Customer Service information

See Riverside, IL salary details

$9

$18

$27

How much do customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Riverside, IL?

The most popular types of Customer Service jobs in Riverside, IL are:

What are popular job titles related to Customer Service jobs in Riverside, IL?

For Customer Service jobs in Riverside, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Riverside, IL look for?

The top searched job categories for Customer Service jobs in Riverside, IL are:

What cities near Riverside, IL are hiring for Customer Service jobs?

Cities near Riverside, IL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Riverside, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,310 per year, or $18.9 per hour.

Customer Service Representative CSR

King Heating Cooling and Plumbing

Tinley Park, IL • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

At King Heating Cooling and Plumbing, we’re known for our outstanding customer service. Since 1968, people throughout Chicago and Northwest Indiana have counted on King for quality services and fast repairs. We’re proud to be one of the most trusted and best reviewed heating companies in Chicago. Due to rapid growth, we are looking to add a top of the line Customer Service Representative to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Come work with a company that treats their customers like they are royalty!

Why work for King Heating Cooling and Plumbing?

  • Base Salary plus unlimited commissions/spiffs
  • We provide a company-matched 401k
  • We offer full benefits for you and your family! Including Health, Life, Dental and Vision Insurance
  • Paid Holidays & Vacation
  • World-class environment

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • 1 or more years of previous experience in customer service, sales, or other related fields
  • Must be willing to undergo a background check
  • Must pass a drug screen
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Please submit a copy of your resume for consideration.

Company Description

50 Year old Family business is rapidly growing and we need great people!
Come join the team that achieved the Better Business Bureau Torch award for Marketplace ethics!