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Customer Service Manager Jobs in Reston, VA (NOW HIRING)

Galaxy Service Partners

Service Manager

Washington, DC

$90K - $125K/yr

Service Manager Sylvester's Dock & Door • Washington, DC Metro $90,000 - $125,000 base + company ... customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and ...

AutoNation

Service Manager

Dulles, VA · On-site

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production ...

HomeTeam Pest Defense

Service Manager

Bethesda, MD · On-site

$60K - $65K/yr

Orkin Service Manager If you're the best at sales, you have a place with the best in pests. When ... Customer satisfaction translates into revenue growthand you can earn your way to an annual rewards ...

New

Sprouts Farmers Market

Service Manager

Arlington, VA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Arlington, VA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Arlington, VA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Arlington, VA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives ...

Orkin LLC

Service Manager

Gaithersburg, MD · On-site

$60K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives ...

Orkin

Service Manager

Gaithersburg, MD

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin LLC

Service Manager

Bethesda, MD · On-site

$60K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

Bethesda, MD · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

Welcome to Roda, where we are passionate about creating a magical customer experience, saving you ... We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reston, VA

Customer Service Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Reston, VA? The most popular types of Customer Service jobs in Reston, VA are:
What are popular job titles related to Customer Service Manager jobs in Reston, VA? For Customer Service Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Reston, VA look for? The top searched job categories for Customer Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Service Manager jobs? Cities near Reston, VA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Reston, VA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,339 per year, or $29 per hour.

Service Manager

Galaxy Service Partners

Washington, DC

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Service Manager

Sylvester's Dock & Door • Washington, DC Metro

$90,000 – $125,000 base + company vehicle • Full-time

About Sylvester's Dock & Door

Sylvester's is a locally owned, full-service commercial door and dock equipment contractor delivering quality, customized solutions to commercial customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and special-application doors, along with a full line of loading dock equipment — partnering with top manufacturers like Rytec, Cookson, LiftMaster, Jamison, and TKO. We take a consultative approach and stand behind a team dedicated to getting the job done right the first time.

We're growing, and we're looking for a Service Manager in the Washington, DC metro area who shares our commitment to craftsmanship, reliability, and doing right by both our customers and our team.

The Opportunity

This is a hands-on leadership role sitting between our field technicians and our sales and customer relationships. You'll keep the service department running smoothly — coordinating jobs, supporting the team, and making sure customers are taken care of from first call to final invoice.

You'll work closely with our technicians, our sales team, and ownership to drive quality, efficiency, and growth. If you lead by example, treat your team like family, and know how to get things done, we want to talk.

Compensation & Benefits

• $90,000 – $125,000 base salary, commensurate with experience

• Company vehicle

• Medical, Dental, Vision & Life Insurance

• 401(k) with company matching

• Paid holidays and PTO

• A leadership role with real impact and room to grow with a company

What You'll Do

• Oversee daily service department operations, including scheduling, dispatching, and job coordination

• Support the sales team in quoting, planning, and executing commercial door and dock equipment service and installation work

• Order materials and manage parts inventory to keep jobs on track

• Mentor and support field technicians, fostering a culture of accountability, safety, and quality

• Serve as an escalation point for customer issues — resolving problems quickly and professionally

• Track job progress, identify bottlenecks, and drive continuous improvement

• Collaborate with ownership on department performance, reporting, and growth initiatives

• Help recruit, onboard, and develop team members as the company scales

What We're Looking For

• 5+ years of experience in service, construction, trades, or a related industry

• A natural leader — someone people want to follow, not just someone with a title

• Strong communicator who can work across technicians, customers, and ownership with equal ease

• Highly organized, with the ability to juggle multiple jobs and priorities without dropping the ball

• Quick learner who can ramp up fast and adapt as the business evolves

• Comfortable with materials ordering, job coordination, and service execution

• A family-first leadership philosophy — you treat your team with respect and lead with integrity

Nice to have (but not required):

• Background in the commercial door, dock equipment, or access control industry

• Prior experience in a GM or department head role

What We Offer

• Competitive salary with a company vehicle

• Medical, Dental, Vision & Life Insurance

• 401(k) with company matching

• Paid holidays and PTO

• A team that works hard, supports each other, and doesn't take itself too seriously

EEO Statement

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.