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Customer Service Manager Jobs in Reston, VA (NOW HIRING)

PIVOT Workforce

Service Manager

Gaithersburg, MD

Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as champions for our clients brand, they collaborate with ...

Galaxy Service Partners

Service Manager

Washington, DC

$90K - $125K/yr

Service Manager Sylvester's Dock & Door * Washington, DC Metro $90,000 - $125,000 base + company ... Serve as an escalation point for customer issues -- resolving problems quickly and professionally

Alsco Inc

Service Manager

Alexandria, VA · On-site

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

New

Alsco External

Service Manager

Alexandria, VA · On-site

$90K/yr

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

New

Orkin

Service Manager

Manassas, VA · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Alsco Inc

Service Manager

Alexandria, VA

$90K/yr

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...

New

Orkin LLC

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin LLC

Service Manager

Manassas, VA · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

Lanham, MD · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

EquipmentShare

Service Manager

Catlett, VA · On-site

We're hiring a Service Manager at our rental facility in Catlett, VA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Roda

Service Manager

Rockville, MD

Welcome to Roda, where we are passionate about creating a magical customer experience, saving you ... We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

Welcome to Roda, where we are passionate about creating a magical customer experience, saving you ... We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reston, VA

Customer Service Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Reston, VA?

The most popular types of Customer Service jobs in Reston, VA are:

What are popular job titles related to Customer Service Manager jobs in Reston, VA?

For Customer Service Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Reston, VA look for?

The top searched job categories for Customer Service Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Service Manager jobs?

Cities near Reston, VA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $60,339 per year, or $29 per hour.

Service Manager

PIVOT Workforce

Gaithersburg, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Description Job Title: Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as champions for our clients brand, they collaborate with teammates and demonstrate to the community their company values. Service Managers direct day-to-day field service operations and are responsible for much more.

Service Managers are in the field with Technicians on a daily basis - coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth. Who We Are: Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business.

Perks of Joining: Competitive salary, annual bonus opportunity & potential sign on bonus. Company vehicle or auto allowance and gas card Career development and progression 401(k) plan with company match PTO and paid holidays Excellent medical, dental, life, vision, and disability benefits Employee Assistance Program Employee referral incentives A Day in the Life: Ensure Technicians are equipped for their tasks with a focus on safety Act as a dynamic leader, motivating your team, in the field several days a week Promote a culture where safety is the top priority Inspect job sites for compliance, quality control, and customer satisfaction Lead a team of Service Technicians in a fast-paced environment Drive operational excellence by helping your technicians solve complex customer issues Support Administration, Service Coordinators, and Sales teams Develop and maintain relationships with customers, identifying service needs and creating estimates Focus on team development through coaching and teaching and driving our apprenticeship program What We Are Looking For: Experience in building high-performing service teams Commercial HVACR service experience Industry-related Service Manager or Service Supervisor experience Ability to develop HVAC maintenance and service estimates Excellent communication, interpersonal, and customer service skills Strong problem-solving and critical thinking abilities High energy and adaptability for a dynamic workload Professional demeanor and positive attitude Inspire and motivate team members EOE M/F/Disability/Vet

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