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Customer Service Manager Jobs in Reston, VA (NOW HIRING)

Orkin LLC

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

Fairfax, VA

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin LLC

Service Manager

Fairfax, VA · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

Welcome to Roda, where we are passionate about creating a magical customer experience, saving you ... We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives ...

Kolb Electric

Customer Service Representative

Lorton, VA

$16.25 - $22/hr

Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reston, VA

Customer Service Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer service manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer service manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Reston, VA? The most popular types of Customer Service jobs in Reston, VA are:
What are popular job titles related to Customer Service Manager jobs in Reston, VA? For Customer Service Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Reston, VA look for? The top searched job categories for Customer Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Service Manager jobs? Cities near Reston, VA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,339 per year, or $29 per hour.

AI Platform Customer Service Manager (CI Polygraph required)

Northhill Technology

Chantilly, VA • On-site

Full-time

Posted 4 days ago

Job description

NorthHill Technology Resources has a need for an AI Platform Customer Service Manager to support a Federal Program in Chantilly, VA. This is a direct-hire role with our client, a highly respected firm in the Intelligence Community. Due to the nature of the work, an active TS/SCI Clearance and CI Polygraph is required.
AI Platform - Customer Service Manager
If you enjoy working with new technologies, enterprise-leading equipment, and have a passion for building and maintaining AI infrastructures, we would like to speak to you. This position will play a key role in supporting customers leveraging next-generation infrastructure to drive innovation in the Artificial Intelligence (AI) field.
You will join a diverse team of engineers responsible for ensuring that customers achieve their desired outcomes with our AI-powered solutions, by providing strategic guidance, technical support, and relationship management. The role requires the ability to identify and address potential customer pain points. The AI Platform CSM helps customers maximize the value of our AI products and achieve measurable success.
This role requires strong communication and collaboration skills, as the CSM must work closely with stakeholders from engineering, sales, and program management to deliver an exceptional customer experience.
Key Job Responsibilities
  • The AI Platform CSM possesses the skills required to develop long-term relationships with customers that drive loyalty, retention, and growth for the program.
  • Basic understanding of AI and machine learning concepts, such as data preprocessing, model training, and deployment. They should be able to explain complex technical terms to customers in a non-technical manner.
  • Effective communication is crucial for a CSM working with AI products. They should be able to articulate the value proposition of their product, address customer concerns, and provide clear explanations of features and benefits.
  • Able to identify and resolve complex technical problems, work collaboratively with internal teams (e.g., engineering), and escalate critical issues when necessary.
  • Many AI products rely on data to function effectively. An AI Platform CSM should have basic data analysis skills, including the ability to interpret data metrics, track customer engagement, and identify trends in usage patterns.
  • Experience gathering insights from customers about their needs, pain points, and goals. The AI Platform CSM demonstrates the ability to use this information to develop targeted strategies for customer success, retention, and growth.
  • A CSM should have a deep understanding of the AI product's features, functionality, and limitations. They should be able to explain how the product works, provide usage guidance, and identify potential areas for improvement.
  • As our AI Platform evolves, customers may need to adapt to new features or workflows. The CSM should be able to manage these changes effectively, communicate with customers about updates, and ensure a smooth customer experience.
  • Travel up to 20% of the time, as required, to perform on-site installations, maintenance, and troubleshooting activities at customer sites or data centers.

Clearance Requirements
  • Active TS/SCI clearance with Counterintelligence polygraph
  • Have current IAM Level II to satisfy DOD 8570 IAT requirements

Apply