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Customer Service Manager Jobs in Reston, VA (NOW HIRING)

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service ... You will serve as a primary point of contact for customers and will need to be able to address and ...

PIVOT Workforce

Service Manager

Gaithersburg, MD

Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as champions for our clients brand, they collaborate with ...

Galaxy Service Partners

Service Manager

Washington, DC

$90K - $125K/yr

Service Manager Sylvester's Dock & Door • Washington, DC Metro $90,000 - $125,000 base + company ... customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and ...

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AutoNation

Service Manager

Dulles, VA · On-site

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production ...

Sprouts Farmers Market

Service Manager

Arlington, VA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reston, VA

Customer Service Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer service manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer service manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Reston, VA? The most popular types of Customer Service jobs in Reston, VA are:
What are popular job titles related to Customer Service Manager jobs in Reston, VA? For Customer Service Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Reston, VA look for? The top searched job categories for Customer Service Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Service Manager jobs? Cities near Reston, VA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Reston, VA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,339 per year, or $29 per hour.
Service Manager

Service Manager

Vertical Mechanical Group Inc

Sterling, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

Service Manager

At Anderson Mechanical Services, a VMG Company, we are always seeking talented individuals to join our growing team. Our commitment to exceptional customer service and innovative solutions drives our success and fuels continuous expansion. We're excited to offer opportunities for motivated professionals who are ready to elevate their careers. When you join Anderson Mechanical Services, you become part of a close-knit, supportive team that values both its employees and clients. Here, your growth powers our success.

Position Overview:

Anderson Mechanical Services is seeking a highly motivated Service Manager to lead and oversee our commercial HVAC and plumbing service operations. This role is responsible for managing service technicians, ensuring quality customer service, and driving operational efficiency. The ideal candidate will have a strong technical background in HVAC and plumbing, excellent leadership skills, and a focus on delivering outstanding service to our clients.

Key Responsibilities:

  • Oversee daily operations of the service department, ensuring efficiency and quality service delivery.
  • Manage and support service technicians, including scheduling, training, and performance management.
  • Develop and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
  • Monitor service metrics, budgets, and profitability to drive operational success.
  • Implement and enforce safety procedures and compliance with company policies and industry regulations.
  • Assist in business development efforts by identifying service opportunities and growing customer accounts.
  • Collaborate with internal departments to optimize service operations and resource allocation.
  • Ensure timely and accurate documentation of service activities, work orders, and reports.

Qualifications:

  • 5+ years of experience in HVAC and/or plumbing service management.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and customer service mindset.
  • Knowledge of industry regulations, safety standards, and best practices.
  • Proficiency in service management software and Microsoft Office Suite.
  • Strong communication and organizational skills.

Preferred Qualifications:

  • Previous experience in a commercial HVAC and plumbing service environment.
  • Technical certifications in HVAC or plumbing are a plus.
  • Business development and sales experience within a service department.

Why Join Anderson Mechanical Services?

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

If you're a results-driven leader looking to make an impact in the HVAC and plumbing service industry, we want to hear from you! Apply today and take the next step in your career with Anderson Mechanical Services.