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Customer Service Manager Jobs in Portland, OR (NOW HIRING)

Outback Steakhouse

Service Manager

Tualatin, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Tualatin, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Portland, OR

Customer Service Manager information

See Portland, OR salary details

$24.8K

$58.8K

$102.4K

How much do customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service manager in Portland, OR is $58,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Portland, OR?

The most popular types of Customer Service jobs in Portland, OR are:

What are popular job titles related to Customer Service Manager jobs in Portland, OR?

For Customer Service Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Portland, OR look for?

The top searched job categories for Customer Service Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Service Manager jobs?

Cities near Portland, OR with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,805 per year, or $28.3 per hour.

Customer Service Manager - State Farm Agent Team Member

State Farm

Portland, OR • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 309 rated insurance

Job description

Replies within 24 hours
Benefits:
  • Annual anniversary bonus
  • Paid Holidays
  • Paid birthday off
  • Nights and weekends off
  • 1 hour lunches
  • Friday- Early release
  • Licensing and continuing education fees fully paid
  • Hiring bonus
  • Referral bonus
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Anthony Kondos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Oversee the office operations pertaining to new and existing customer request and needs
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

QUALIFICATIONS:
  • Prior agency experience looking for a managerial role.
  • Previous State Farm agency experience.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.
  • Ability to direct a team to complete the urgent and important of every day
  • Property/Casualty/Life and Health licensed.
  • Bi-lingual in Spanish and English (not required) but a major advantage.

COMPANY CULTURE:
We are a well-established and successful team seeking the right person to join us. Our work environment is laid-back, with an organic day-to-day approach that fosters a comfortable and supportive atmosphere. Most of our team members have been with us for over five years, creating a close-knit, family-like vibe. Additionally, we serve a large, untapped bilingual (Spanish-speaking) clientele, presenting plenty of exciting opportunities for growth and impact. If you're looking to be part of a dedicated team with room to thrive, we'd love to hear from you!
Compensation: $50,000.00 - $75,000.00 per year
Compensación: $60,000.00 - $85,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Anthony Kondos - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, y Renters Insurance.
  • Our office is located in SE Portland .
  • I am a second generation State Farm agent.
  • Our agency has received awards including: Ambassador Travel, Legion of Honor, y New Agent Program Qualifier

We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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