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Customer Service Manager Jobs in Bend, OR (NOW HIRING)

CO BEND INC

Customer Service

Bend, OR

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Manage telephone traffic * Access inventory information and advise sales associates * Complete ...

CO BEND INC

Customer Service

Bend, OR

$11.50/hr

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company ... Manage telephone traffic * Access inventory information and advise sales associates * Complete ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Bend, OR

Customer Service Manager information

See Bend, OR salary details

$25.8K

$61.2K

$106.6K

How much do customer service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service manager in Bend, OR is $61,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Bend, OR?

The most popular types of Customer Service jobs in Bend, OR are:

What are popular job titles related to Customer Service Manager jobs in Bend, OR?

For Customer Service Manager jobs in Bend, OR, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Bend, OR look for?

The top searched job categories for Customer Service Manager jobs in Bend, OR are:

What cities near Bend, OR are hiring for Customer Service Manager jobs?

Cities near Bend, OR with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Bend, OR as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,188 per year, or $29.4 per hour.

Design and Customer Service Manager

Express Employment

Bend, OR

$22 - $25/hr

Full-time

Posted 13 days ago

Job description

Design and Customer Service Manager

Wage: $22–$25 DOE
Location: Bend, Oregon
Schedule: Full-time 

Overview:

If you’re a creative problem‑solver who enjoys hands‑on work, fast‑paced days, and direct customer interaction, this role blends design, customer service, and shop support in a way that keeps every day interesting. As the Design & Customer Service Manager, you’ll work closely with the owner and team to bring customer ideas to life, from concept to finished product, while helping keep the shop running smoothly.

This is a great fit for someone who’s dependable, confident, and comfortable in a friendly, no‑nonsense, auto‑shop‑style environment. You’ll be the person customers meet first, the one who helps translate ideas into designs, and the one who keeps projects moving.

Key Responsibilities

  • Support the owner and team with daily shop operations

  • Create and edit designs using industry‑standard software

  • Handle customer service needs: phones, walk‑ins, quotes, and project updates

  • Assist with print production, signage prep, and hands‑on shop tasks

  • Operate digital printers and related equipment

  • Manage multiple projects with accuracy and attention to detail

  • Take initiative, troubleshoot issues, and keep work moving

  • Step into additional tasks as needed, this role requires wearing multiple hats

What We’re Looking For:

  • Dependable, hardworking, and comfortable in a fast‑paced shop environment

  • Creative thinker with strong design instincts

  • Friendly, confident communicator who provides customer service

  • Strong multitasking and organizational skills

  • Leadership or shop experience is a plus

  • Experience with signs, wraps, or advertising is a plus

  • Self‑starter who takes ownership and follows through

Required Experience & Skills:

  • 2+ years of graphic design experience or car wrap experience
  • Strong customer service experience
  • Proficiency in Adobe Illustrator and Photoshop
  • CorelDRAW experience preferred
  • Comfort working with digital printers and basic production equipment

How to Apply:

To apply for this role, please call  to schedule an interview with an employment specialist at 541-389-1505.

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About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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