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Customer Service Manager Jobs in Fulton, NY (NOW HIRING)

Service Manager

Cicero, NY ยท On-site

$60K - $100K/yr

Ensure a consistently high level of internal and external customer satisfaction throughout the service department, * Drive profitability through increased sales, gross profit, P&L management, and ...

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Enter all pertinent information in Contact Manager to have a record of your prospects, your ...

Customer Service

Syracuse, NY ยท On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Manager to have a record of your prospects, your existing customers and your activities and ...

Customer Service

Syracuse, NY ยท On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Manager to have a record of your prospects, your existing customers and your activities and ...

Customer Service

Syracuse, NY ยท On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Enter all pertinent information in Contact Manager to have a record of your prospects, your ...

Byrne Dairy & Deli - Food Service Manager - Full Time Benefits Including Paid Vacation Scoop Up ... Ensures that the food offered to customers is of superior quality. Maintains excellent ...

Byrne Dairy & Deli - Food Service Manager - Full Time Benefits Including Paid Vacation Scoop Up ... Ensures that the food offered to customers is of superior quality. Maintains excellent ...

Byrne Dairy & Deli - Food Service Manager - Full Time Benefits Including Paid Vacation Scoop Up ... Ensures that the food offered to customers is of superior quality. Maintains excellent ...

Service Manager

Oswego, NY ยท On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Syracuse, NY ยท On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Liverpool, NY ยท On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Byrne Dairy & Deli - Food Service Manager - Full Time Benefits Including Paid Vacation Scoop Up ... Ensures that the food offered to customers is of superior quality. Maintains excellent ...

Food Service Manager

La Fayette, NY ยท On-site

$52K - $55K/yr

Food Service Manager Sonbyrne Sales, Inc. / Byrne Dairy & Deli a local growing, family-owned ... Ensures that the food offered to customers is of superior quality. Maintains excellent ...

Showing results 21-40

Customer Service Manager information

See Fulton, NY salary details

$21.5K

$51K

$88.8K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Fulton, NY is $50,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Service jobs in Fulton, NY?

The most popular types of Customer Service jobs in Fulton, NY are:

What are popular job titles related to Customer Service Manager jobs in Fulton, NY?

For Customer Service Manager jobs in Fulton, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Fulton, NY look for?

The top searched job categories for Customer Service Manager jobs in Fulton, NY are:

What cities near Fulton, NY are hiring for Customer Service Manager jobs?

Cities near Fulton, NY with the most Customer Service Manager job openings:

Infographic showing various Customer Service Manager job openings in Fulton, NY as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,995 per year, or $24.5 per hour.

Service Manager

Wilkins RV

Cicero, NY โ€ข On-site

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago


Job description

Company: Wilkins RV
Location: Cicero, NY 
Position: Service Manager
Are you a Dynamic Leader? Are you looking for a career, with growth potential? Do you love the outdoors, and providing families with an opportunity to make endless memories? Read on!
Salary Range:

  • $60,000.00-$100,000.00 annually.
Benefits:
  • Medical, dental and vision insurance
  • 401K and employer match
  • Paid time-off and sick time
  • Voluntary benefit program
  • Employee referral program
  • Employee discount
  • RV Borrowing Program

Job Responsibilities:

  • Ensure a consistently high level of internal and external customer satisfaction throughout the service department,
  • Drive profitability through increased sales, gross profit, P&L management, and labor cost control
  • Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices,
  • Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy,
  • Create and maintain strong working relationships with external vendors,
  • Meet or exceed monthly budget projections,
  • Maintain a safe and functional working environment.

Position Requirements:

  • Experience managing more than 10 people in a fast-paced environment strongly preferred,
  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment,
  • Strong written and verbal communication skills,
  • Proficiency in a dealership software system,
  • Intermediate or better skills in MS Office (Word, Excel, Outlook),
  • Ability to read and analyze P&L reports,
  • Valid driver's license.
  • NY State Inspection License a Plus!
We are the #1 RV Dealer in NYS!

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