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Evening Customer Service Jobs in Fulton, NY (NOW HIRING)

Michaels Stores

Evening Service Team Member

Syracuse, NY · On-site

$16 - $18.80/hr

Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and ... Retail and/or customer service experience preferred Physical Requirements Work Environment

Maguire Automotive Group

Service Advisor

Syracuse, NY · On-site

$80K - $100K/yr

Maintain Customer Satisfaction Index rating within the top 10% of group. * Maintain a dealership ... Occasional weekend and evening hours are required. Hazards and Safety Precautions: * Hazards: Slips ...

Boulevard Books

Be Seen First

Retail Sales Associate

Syracuse, NY · On-site

$16/hr

Work regularly scheduled evening and weekend shifts as required Preferred Qualifications * Experience with Point of Sale (POS) systems * Strong customer service and communication skills * Knowledge ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Fulton, NY

Evening Customer Service information

See Fulton, NY salary details

$8

$16

$23

How much do evening customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for evening customer service in Fulton, NY is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.37 per hour, depending on experience, location, and employer.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the most commonly searched types of Customer Service jobs in Fulton, NY?

The most popular types of Customer Service jobs in Fulton, NY are:

What cities near Fulton, NY are hiring for Evening Customer Service jobs?

Cities near Fulton, NY with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Fulton, NY as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $34,377 per year, or $16.5 per hour.

Insurance Customer Service Representative

Maguire Automotive Group

Syracuse, NY • On-site

$18 - $20/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Answer incoming calls promptly and professionally, and communicate messages to the appropriate parties in a timely manner.

  • Receive payments from customers, accurately record the amount, and process with the respective carrier, including making change and issuing receipts.

  • Perform clerical duties such as typing, filing, preparing outgoing mail, and following up on recent car sales to gather information for insurance quotations.

Job description

Job Summary:

The Insurance Customer Service Rep is the insurance agencies’ front-line contact with the public and must represent the agency in a professional and friendly manner at all times. They will act as a receptionist, accept payments, and provide customer service and support to the Licensed Producers.

*****DUAL ROLE CUSTOMER SERVICE WITH INSURANCE SALES/PRODUCER OPTIONS*****


Essential Job Duties and Responsibilities: (Additional duties as assigned)

  • Answer incoming calls promptly and professionally.
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold. 
  • Take thorough messages, indicating caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave. 
  • Communicate messages to the appropriate parties in a timely manner. 
  • Receive cash, checks, and credit card payments from customers and accurately record the amount received and process with the respective carrier. 
  • Make change, accept a check or credit card payment and issue receipts to customers. 
  • Refer customers who have additional questions to respective team member. 
  • Handle customer complaints with poise and integrity. Refer the customers to the appropriate manager for further communication. 
  • Prepare outgoing mail for postal service delivery. 
  • Pick up mail daily and time stamp and distribute accordingly. 
  • Perform clerical duties such as typing, filing, etc., as needed. 
  • It is your responsibility to support and endorse agency policies and procedures as set forth by our group. 
  • Follow up calls for recent car sales to gain the opportunity to provide a quotation for insurance needs. This would include gathering this information for which a fact finder is provided. 

Required Experience and Education:

  • High School Diploma or General Educational Diploma (GED)

Required Skills and Attributes:

  • Strong interpersonal and communications skills
  • Ability to prioritize and organize work in a multitasked environment.
  • Must have the ability to act and perform exemplary work independently.
  • Attention to detail.
  • Ability to work productively in a fast paced, stressful environment.
  • Must speak clearly on the telephone and convey an image of professionalism and competence to callers.

Equipment, Machines and Software Used:

  • Computer software: Microsoft Office to include Word, Outlook, and Excel.

Physical and Mental Requirements:

  • Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.

Physical Exertion:

  • Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
  • Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions:

  • Work is performed in an office setting.  
  • Occasional weekend and evening hours may be required.

Hazards and Safety Precautions:

  • Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
  • Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.
Disclaimer:
  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
  • The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.