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Customer Service Manager Jobs in Colorado (NOW HIRING)

Hogan

Service Manager

Commerce City, CO · On-site

$85K - $95K/yr

Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service. *This position pays $85k-95K ...

Rozek Company

Be Seen First

Customer Service Representative

Westminster, CO · On-site

$17.50 - $20/hr

Reporting directly to the Customer Service Manager and working within a dedicated Customer Support Team, the representative operates primarily during standard 9-5 shifts, utilizing standard office ...

Posted today

Rozek Company

Be Seen First

Customer Service Representative

Westminster, CO · On-site

$17.50 - $20/hr

Reporting directly to the Customer Service Manager and working within a dedicated Customer Support Team, the representative operates primarily during standard 9-5 shifts, utilizing standard office ...

Posted today

Rozek Company

Be Seen First

Customer Service Representative

Westminster, CO · On-site

$17.50 - $20/hr

Reporting directly to the Customer Service Manager and working within a dedicated Customer Support Team, the representative operates primarily during standard 9-5 shifts, utilizing standard office ...

Posted today

Joe Johnson Equipment LLC

Service Manager

Aurora, CO

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Joe Johnson Equipment

Service Manager

Aurora, CO · On-site

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Federal Signal

Service Manager

Aurora, CO · On-site

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Federal Signal

Service Manager

Aurora, CO

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Sprouts Farmers Market

Service Manager

Greeley, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Thornton, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Loveland, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Greeley, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Colorado

Customer Service Manager information

See Colorado salary details

$25.8K

$61K

$106.2K

How much do customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service manager in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Colorado? The most popular types of Customer Service jobs in Colorado are:
What are popular job titles related to Customer Service Manager jobs in Colorado? For Customer Service Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Colorado look for? The top searched job categories for Customer Service Manager jobs in Colorado are:
What cities in Colorado are hiring for Customer Service Manager jobs? Cities in Colorado with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.

Service Manager

Hogan

Commerce City, CO • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.
Job Summary
The Service Manager directly supervises and coordinates the activities and responsibilities in the shop. Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service.
*This position pays $85k-95K per year, Service Managers also qualify for up to a 10% bonus based on shop performance*
*Benefits include: Medical, dental and vision insurance; 401(k) with company match, PTO, Paid holidays, etc.*
*Apply at Hogan1.com/Careers*
Essential Duties and Responsibilities
  • Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
  • Prepares and issues work schedules, deadlines and duty assignments for service employees.
  • Implements departmental policies, procedures and service standards in conjunction with management.
  • Discusses job performance problems with employees to identify causes.
  • Trains employees in the areas of company policies and job duties.
  • Recruits, interviews and selects employees for hire.
  • Analyzes financial activities of the department and provides input into the budget planning and preparation process.
  • Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
  • Applies knowledge of DOT regulations to department operations.
  • Manages the payroll process and monitors and controls overtime.
  • Identifies employee training needs and sets development goals for on the job, internal or external training.
  • Maintains a safe work environment.
  • Other duties as required.

Requirements
  • High school diploma or GED required
  • 3+ years management experience, 5+ years truck maintenance experience required.
  • Strong organizational skills with great attention to detail
  • Excellent customer service and phone etiquette skills
  • Excellent communication skills, both verbal and written
  • Proficient in Word, Excel and the internet

Apply